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Technically Write IT

Name: Technically Write IT
Address: West Building, Carrigaline Business Park, Co. Cork, P43HK76, IE
Telephone: +353212428800

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Technically Write IT

High-quality documentation drives business. Our user-friendly documentation solutions improve productivity, compliance, sales, and customer satisfaction.

We are a growing team of world-class communicators, committed to continuous learning. We’re passionate about what we do: understanding the nuts and bolts of our clients’ business and producing documentation solutions that are clear, concise, complete, consistent, and most importantly, appropriate for the target audience. We focus on forming long-term partnerships with leading hi-tech multinational

s who develop medical devices, IT, and pharmaceutical products. Whether we’re working on Instructions for Use for a medical device, process documentation for developing life-saving drugs, or online help system for a software application, we guarantee high-quality results and timely delivery. At TWi, we take corporate social responsibility seriously and are committed to making a positive impact on our wider community. We are currently partnering with charities including: Cork Simon and Pieta House.

24/04/2024

When training content is designed carefully by professionals who are trained to use language strategically, online training will do more than transmit instructional material. Expert content strategy can transmit information implicitly, relaying company values and attitudes toward employees. By engaging the person on the other side of the machine, this strategic content can create what we call the Loyalty Effect.

The Loyalty Effect arises from holistic design choices. It happens when the user of digital content recognizes that care has been taken to engage them on a personal level. The experience may be mediated by a machine, but the exchange is between themselves and other people.

To read more about the components of the Loyalty Effect, have a look at https://technicallywriteit.com/employee-training-loyalty/

23/04/2024

In a managed service, one or more writers are managed by their own team lead to deliver your documentation requirements. In this scenario, you are essentially paying for a specific product to be delivered within a given timeframe; for example, a set of standardised SOPs. You can impart your vision for the documentation project and direct its overall progress and timelines, but leave the day-to-day management, communication, information gathering, writing, editing, and quality control to the external writing team.

If you have well-defined documentation requirements, with a clear scope and timeframe, this option will fit your needs. If you can confidently answer many of the questions below, you’re in a good position to get started with a managed service solution.

✔ What are the project goals?

✔ Have the project roles been identified and defined? Who are the stakeholders?

✔ Is a subject matter expert (SME) available to consult with the writing team and answer their questions?

✔ Who is responsible for gathering source materials, for example, will the SME produce raw material/content?

✔ What is the timeline?

✔ Is there an adequate budget for the project?

✔ Who is the target audience? What is their level of knowledge and what are their information needs?

✔ What content management system and authoring tools will be used? What output formats are required?

✔ What channels of communication will be used? Will there be language barriers or different time zones to consider?

✔ Is there a template and is it necessary to have one?

✔ Is there a style guide? Does one need to be created?

✔ What are the graphic requirements?

Ready to get started with your documentation transformation? https://lnkd.in/gd7bR2Dh

22/04/2024

Your content is more than just words on a page.

At Technically Write IT, we start with your business objectives, look at key metrics, and work alongside you to plan your content strategy. We offer customised end-to-end workflows that provide seamless, coordinated management of your content projects from conception to delivery.

We help you:

Transform your content into an asset

Content should provide a return on investment. Whether you need technical documentation, e-learning solutions, or intelligent information for emerging tech, we have teams with the expertise to create content driven by your business objectives.

Speak to your customers in their language

Have global customers? We provide full translation and localization services for the languages your customers speak and the markets in which they operate.

Train your team to create content that works

We can train your team to write and communicate with precision and purpose. Our technical writing trainers receive the highest NPS scores in the industry.

That’s what we mean by end-to-end workflow. Technically Write IT manages all of your information needs.

https://technicallywriteit.com/

18/04/2024

When Softworks took the decision to expand into the German and Italian markets, they looked for a partner with a similar reputation and complementary values to help them engage seamlessly and effectively with this promising new customer base.

CHALLENGE: The importance of launching into untapped markets with credibility and confidence right from the start.

SOLUTION: Project Plan; Technical Configuration Expertise; Translator Selection Process; Glossary Creation; International SEO; Translated Content – Technical Implementation; Quality Assurance and In-context Review; Go-live and Beyond

RESULT: Softworks now generate 95% of its Italian market leads and 50% of its German market leads through its localized website.

Read the full Case Study at the link below:

https://technicallywriteit.com/twi-clients/our-impact-twi-client-stories/softworks-translation-and-localization/

17/04/2024

TWi is a global provider of content consulting, information development, instructional design, and translation and localization services, working with some of the largest companies in the world. We focus on building value-based relationships where we take a flexible, quality-driven approach that makes it easy for clients to work with us and deliver real business impact. See how we excel in localizing eLearning simulations, ensuring quality and scalability for global training.

THE CHALLENGE: To devise an efficient, scalable method for localizing eLearning content in Articulate Rise and Storyline.

THE ACTION: TWi team implements and tests a tailor-made multilingual solution.

THE IMPACT: In creating a cost-effective process that sets the benchmark for scaling up in devising and testing a process for localizing, engineering, and linguistically testing the eLearning simulators, TWi not only fulfilled the client’s initial proposal brief but also set the benchmark for a scalable localization process capable of driving real project efficiencies. It also included the development of a custom quality dashboard to track language quality scores over time.

Read the full Project Story at the link below:

https://technicallywriteit.com/project/simulations-for-a-large-online-retailer/

16/04/2024

Intel’s Internet of Things Group (IOTG) Technical Communications team required contract information developers to augment the services provided by full-time team members. As this was to meet the needs of rapid expansion, our team had to integrate seamlessly and engage effectively with the task at hand.

THE CHALLENGE: AUGMENT THE WORLDWIDE INTEL TEAM WITH CONTENT EXPERTISE

THE ACTION: EMBED DEDICATED WRITERS WITHIN INTEL

THE IMPACT: INSTANT EXPERTISE AND INNOVATIVE CONTENT SOLUTIONS

Read the full Case Study at the link below:

https://technicallywriteit.com/twi-clients/our-impact-twi-client-stories/intel-augmented-support-for-the-internet-of-things/

15/04/2024

High-quality documentation is not just essential for getting products ready to market and increasing sales, but also for reducing localisation costs. Localisation, the process of adapting your content to a specific need, starts with preparing the source content linguistically and functionally.

To ensure global success, you must consider how the quality of your source content impacts the speed and quality of the localisation process. This post provides guidelines on language and layout to help you write localisation-friendly source content.

https://technicallywriteit.com/localisation-friendly-source-content/

28/03/2024

Read all about how we worked with the 𝘁𝗲𝗮𝗺 to bring to life their vision of user content that would deliver as positive an experience for scientists and technicians 𝘢𝘴 𝘵𝘩𝘦 𝘱𝘳𝘰𝘥𝘶𝘤𝘵 𝘪𝘵𝘴𝘦𝘭𝘧.

𝗧𝗛𝗘 𝗖𝗛𝗔𝗟𝗟𝗘𝗡𝗚𝗘: WORK WITH COMPLEX CONTENT AND BD’S HOUSE STYLE

𝗧𝗛𝗘 𝗔𝗖𝗧𝗜𝗢𝗡: CREATE AND TRANSLATE A USER-ORIENTED OPERATOR MANUAL

𝗧𝗛𝗘 𝗜𝗠𝗣𝗔𝗖𝗧: 𝘛𝘖𝘗 𝘘𝘜𝘈𝘓𝘐𝘛𝘠, ON-TIME CONTENT TO ADD VALUE TO A WORLD-CLASS PRODUCT

Read the 𝘧𝘶𝘭𝘭 Case Study at the link below:

https://technicallywriteit.com/twi-clients/our-impact-twi-client-stories/bd-top-end-user-guides-for-top-end-products/

27/03/2024

What does partnering with us 𝘮𝘦𝘢𝘯 for you and your 𝘵𝘦𝘢𝘮?

𝗜𝗺𝗽𝗿𝗼𝘃𝗲 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆
We streamline operations by creating a content strategy that provides support using our wealth of experience and expertise.

𝗗𝗿𝗶𝘃𝗲 𝘀𝗮𝗹𝗲𝘀
We ensure that content is of high quality and provides a great customer experience, which will positively impact future sales.

𝗜𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗾𝘂𝗮𝗹𝗶𝘁𝘆
We adhere to strict standards for written content and utilize high-quality tools to reduce the possibility of human error.

𝗔𝗰𝗵𝗶𝗲𝘃𝗲 𝗼𝗯𝗷𝗲𝗰𝘁𝗶𝘃𝗲𝘀
We work with our customers to ensure we understand their business objectives and provide support to guarantee their targets are achieved.
Let’s start your content 𝘵𝘳𝘢𝘯𝘴𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘰𝘯 today.
https://technicallywriteit.com/

26/03/2024

TWi is a global provider of content consulting, information development, instructional design, and translation and localization services, working with some of the largest companies in the world. One of our core areas of expertise is user adoption. Within this domain, we have specific expertise in designing, developing, and localizing eLearning content in SEN Enable Now.

THE CHALLENGE: To drive consistent user adoption in a linguistically diverse workforce.

THE ACTION: TWi implements custom translation workflow to produce market-specific eLearning content.

THE IMPACT: Accelerated user adoption thanks to a consistent learning experience across all languages.

Read the full project story at the link below: https://technicallywriteit.com/project/user-adoption-linguistically-diverse-workforce/

25/03/2024

tekom Europe is lobbying for the adoption of the AI Act by the Members of the European Parliament. In the POSITION PAPER OF TEKOM EUROPE ON THE EUROPEAN ARTIFICIAL INTELLIGENCE (AI) ACT, tekom Europe explain where they see a need for improvement and clarification regarding AI systems and their instructions for use and technical documentation. Last week tekom Europe sent the position paper to the Members of the European Parliament.

Well done to our very own Dr. Sean Power for co-authoring this important position paper.

Read the full position paper here:
https://www.technical-communication.org/technical-communication/important-standards-in-technical-communication/position-paper

21/03/2024

Case Study: How we developed content optimised for their business needs and for the needs of their users.

WACOM needed a team that could work with minimal input, dealing with highly technical and detailed content in a timely manner while providing business-boosting enhancements at every step of the SDK value chain.

THE CHALLENGE: OVERHAUL API DOCUMENTATION FOR THE WILL SDK
THE ACTION: TWI IDENTIFIED HOW TO PROVIDE MAXIMUM FUNCTIONALITY FOR THE END USER
THE IMPACT: INCREASED CLARITY, QUALITY, EFFICIENCY, AND FUNCTIONALITY

Read the full case study at the link below:
https://technicallywriteit.com/twi-clients/our-impact-twi-client-stories/wacom-clarity-and-consistency-to-benefit-the-sdk-end-user/

Address

West Building, Carrigaline Business Park
Co. Cork
P43HK76

Opening Hours

Monday	9am - 5:30pm
Tuesday	9am - 5:30pm
Wednesday	9am - 5:30pm
Thursday	9am - 5:30pm
Friday	9am - 5:30pm

Telephone

+353212428800

Website

http://www.technicallywriteit.com/

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