Call Focus - Karen Sommerville

09/05/2019

For anyone who works in sales and is responsible for generating sales leads, you might like to check out my latest post on my blog.

https://www.callfocus.ie/blog/post/how-to-make-successful-cold-calls

29/04/2019

In sales, we need to create a demand, confidence and popularity with our products or services, so others will buy.
You can learn how to do this with my latest blog entitled - Have you adopted the "busy restaurant syndrome?"

https://www.callfocus.ie/blog/post/have-you-adopted-the-busy-restaurant-syndrome

01/04/2019

For anyone who wants to learn more about how to deal with rejection in sales, check out the latest blog. I hope you get some ideas and tips to keep going...

If someone was to ask me what are the attributes a good sales person needs to have to work in the industry, I would tell them they need a positive...

27/07/2018

Embrace the power of learning. It's a never ending gift

24/07/2018

For anyone who works in sales, is thinking of working in sales, works in purchasing or just doesn't like salespeople....You might like to read my latest blog. It's about looking at sales and customers from another angle. In my view, it's the only perspective -

Over the years, when people asked what I worked at and I told them “sales” I reckon that sometimes they would conjure a picture in their heads of...

09/07/2018

If you ever feel overwhelmed and wish you could possibly find more hours in the day, then read my latest blog. Find out tips and tricks for getting more out of your day.

How many times have you started the day wishing you had more time? And thinking how wonderful it would be if someone could miraculously grant you an extra hour or...

01/03/2018

So, for anyone who is at home and getting a bit of cabin fever, you might like to check out my latest blog. It's about the importance of providing customers with a great customer experience. Like anything in life, we may have great intentions and be committed to what we do. Yet, now and again we forget about the customer and become immersed in our role, in the process of delivering the product or service and we forget to look after them So, if you are intrigued, read my blog - http://www.callfocus.ie/blog/post/acknowledging-the-customer-before-taking-action

30/01/2018

For anyone who works in sales and is struggling to get motivated, get out there or get on the phone to generate sales leads, you might like to learn some tips in my latest blog.

They are the key points as provided in a presentation I carried out on behalf of the Sales Institute of Ireland for their sales series in early January...there's a video if you woud prefer to watch it.

telephone sales presentation by Karen Sommerville of Call Focus for the Sales Institute of Ireland - Using the telephone to generate more sales leads

21/12/2017

Check out my latest blog to find out10 things you may not have known about the famous song "Fairy-tale of New York"....
http://www.callfocus.ie/blog/post/one-of-the-greatest-christmas-crackers-fairy-tale-of-new-york

20/12/2017

Many Irish people will be very familiar with the well renowed Barry's Tea Christmas radio advertisement with the late Peter Caffrey. It has become a firm Irish tradition, even after 23 years as it tells the heart-warming story of a man who remininsces about getting a train set for Christmas in his youth. Check it out and I can guarantee, it will strike a cord with you.

06/11/2017

Great presentations at ISME conference last Friday - . Loved the workshop on by Cillian Fennell of Stillwater Communications - learnt loads!!!

09/10/2017

I am sure we can all relate to situations when a conversation with a customer is going very well and then suddenly, the atmosphere changes to a more hostile environment. Have you ever thought that perhaps what we have said could be misinterpreted, come across wrong or just annoy customers...? Here is my latest blog. It's called "Three phrases guaranteed to upset customers....". Read it and you will find the alternatives to try instead....
http://www.callfocus.ie/blog/post/three-phrases-guaranteed-to-upset-customers