11/05/2026
Indraprastha Gas Limited , Applying for a new IGL connection has been a very frustrating experience. Your website and backend IT systems are extremely poor and unreliable. Documents do not upload properly, and the overall application process is unnecessarily difficult for customers.
In addition, the call center staff do not seem to have proper knowledge or clear information, which creates more confusion instead of providing support.
The Greater Noida marketing teamβs response is also highly disappointing. They neither answer phone calls nor respond to messages or WhatsApp communications. There is a serious lack of professionalism, coordination, and customer support.
Customers are facing unnecessary inconvenience due to poor website performance, weak IT infrastructure, lack of responsive marketing support, and delays in field installation services.
IGL should urgently improve:
Website and backend IT systems
Document upload and application process
Customer care training and support quality
Accountability of the Greater Noida marketing team
Field installation and service response time
Please take customer complaints seriously and improve the overall service experience as soon as possible.
Copy to: Ministry of Electronics & Information Technology, Government of India Ministry of Petroleum and Natural Gas, Government of India
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