We provide customized solutions and implement strategies to meet our clients' business interests and needs in the area of Business Process Outsourcing. Operating with a clear sense of vision and purpose, we place priority on delivering value and quality. DAS BPO is a service provider of end-to-end Business Solutions through its Call Centre and IT-Enabled Services. With service offerings in the are
as of Information Technology Enabled Services, Business Process Outsourcing Services and Tele Product Marketing, DAS BPO facilitates its customers to make the most out of the explosive growth and opportunity generated by the IT industry, without compromising on the quality of services rendered. DAS BPO provides high quality customer relationship management while allowing the client to focus on its core business activities. DAS BPO assists the organizations in managing customer relationships through the entire cycle of fulfillment of the customer needs: acquisition, retention and continued loyalty. DAS BPO uses proven processes, seasoned customer service professionals and state-of-the-art technology to support its clients. Driven by professionals with technological and professional acumen, DAS BPO is a prominent, growth oriented company, known for its professional management, fair business practices and entrepreneurial dynamism. SERVICES & SOLUTIONS
DAS BPO is a business solutions company that will transform your business to utilize the opportunities thrown up by the new age economy. We add significant value to customers by understanding, improving and making their businesses more competitive. We go beyond the traditional IT-Enabled Services spectrum to develop innovative and relevant business solutions, while having an open, innovative and vibrant work culture - where people are constantly learning and upgrading their skills and where individual learning is systematically captured and disseminated through the whole organization. Outbound Services
The outbound contact specialists are part of a close knit team of well trained and experienced professionals, helping our clients achieve profitable and long term relationships with their customers. Before commencing any work, intensive preparation and planning is undertaken in consultation with our clients. We will then implement a strategy that parallels your requirements and sets in place a tangible tool to measure success. The range of services that are offered as part of the outbound center include:
Sales from telesales campaigns to up-selling, DAS BPO involves itself in customer acquisition, in both the consumer and the business markets. Appointment Setting
DAS BPO experienced professionals are adapt at fixing appointments with our client's potential customers on behalf of their sales team Lead generation / qualification DAS BPO combines through large numbers of existing and prospective customers to generate effective leads for our clients. Customer Post - Sale Interaction
DAS BPO delivers an exhaustive range of customer post sales services, including updating customer data, greeting, follow-ups and reminders. Surveys / Market Research
DAS BPO understands that surveys are significant for building and retaining customer base. DAS BPO carries out market research for our clients to keep tab on latest market developments, consumer behavior and ultimately gaining competitive advantage. Collectively DAS BPO executes a judicious, customer focused approach to remind customers and discuss payment plans if necessary. Professionals with relevant experience and the right attitude make the collections process a success for clients. Verification Services
DAS BPO professionals carry out verifications, so our clients can make benefit from a fully functional database. Transparency, security and confidentiality of our client's information are paramount to DAS BPO and its executives. New Product / Service to Existing customers
Any smart organization knows how important it is to derive maximum mileage out of the existing customer base. To help our clients take advantage, DAS BPO assists them in introducing new products and services to existing customers. Inbound Services
DAS BPO Is a team of dedicated and competent professionals is well trained to manage a wide range of inbound services. Clients are invited to reap the benefits of our inbound voice based services, in the form of customer retention, increased sales and customer satisfaction. The range of services that we can offer as part of the inbound center includes:
Customer Service
Customer service at DAS BPO is devised to provide high quality customer interaction, thereby nurturing relationships to their fullest. With the aim of satisfying customer needs and queries, DAS BPO is committed to improving the brand loyalty of its clients' customers, thereby increasing
retention. Back Office Processing Services
Outsourcing of back office operations would not only lend a business the freedom to focus better on their core business practices, it would also ensure that these operations are being managed by professionals who are specifically trained for the task. With speed, accuracy and reliability as the basis of our back office and transaction processing services, DAS BPO offers the ultimate solution. Web Enabled Services
Living in an era, driven by technology and the Internet, brings along the convenience of web enabled customer interaction. Its numerous benefits for our clients include, among others, the optimization of business opportunities and cost savings. Our Web Services include real time email management, live chat, e-FAX and e- commerce transaction processing. Email Responses
The emails of our client's customers, generated from various sources, be it through advertising campaigns, business literature or sales calls, are responded to with utmost finesse by DAS BPO. Chat Services
DAS BPO also offers online chat services to extend further assistance to its clients' customers in every aspect of their business
Co-Browsing
At times, DAS BPO trained professionals co-browse with our clients' customers to carry them through to the business and offer solutions they seek Quality Policy
To provide IT Solutions that exceeds all customers' expectations through commitment with a trust to excel at all stages -
Our teams combine cutting edge technology skills with rich domain expertise. What’s equally important - we share a strong customer orientation which means we actually start by listening to the customer. We're focused on coming up with solutions that serve customer requirements today and anticipate future needs. People are the main strength of the Company, especially in the IT industry. At DAS BPO we define IT as ‘Intellectual Togetherness’. The intellect of its workforce is the pedestal success for any organization. This coupled by a healthy environment channels the creative energy towards organizations and personal goals. In keeping with its mission, the Company has created a suitable environment for creativity, new ideas & concepts by continuously upgrading minds and talents by
AND MORE! Imparting education, in-house training upgrading with latest technologies. The Company is a highly people driven organization and has built a competent, stable and motivated professional core team. The key personnel of the Company have vast and proven experience in IT enabled services. In today's scenario, processes and technologies are getting obsolete so fast that research and development is an essential key for success in the computer industry. Our Success has largely been due to our broad-based expertise, which enables us to provide enterprise-wide software solutions by harnessing information technology for the betterment of products and processes. We dedicate substantial time and resources training and upgrading the skills of our software technologists to ensure that they are at par with the best in the world. DAS BPO Addresses the growing needs of today's business by providing a full range of outsourcing customer support. Routing trivial support issues to human agents or providing simple FAQ self- service solutions, DAS BPO works with its clients to build tailored, dynamic solutions for outsourcing the full range of customer support (from simple to complex) that those companies face. Building on a strong foundation of knowledge management, DAS BPO offers world- class support for e-mail, chat and voice communications as well as effective, high value services support for the most common occurring issues. IN addition, a full range of reports on productivity, quality and customer satisfaction enable. DAS BPO client's to have comprehensive cost saving solution Clients a high volume, low diversity profile for their e-services needs, DAS BPO provides a self-service solution to cover those simple issues. For clients with a more diverse issue profile, DAS BPO provides agents who leverage extensive knowledge management capabilities to effectively address a broader problem space. With increasing liberalized markets and enterprises adopting global approach, every enterprise is looking for increased productivity by improving their products as well as processes to complete in the International market to stay ahead in the business. This can be achieved by the Right Information to Enterprise Solutions BUSINESS OFFERINGS Dynamic Solutions Knowledge Management Technology
Support Centre Client Density
the Right Person at the Right Time. We conduct a thorough evaluation of a candidate's skills before inducting them into our organization. Placing priority on communication skills, past professional experience, educational background, integrity, principles of customer service, and the desire to achieve results and performance, we take pride in the people who work with us. Our center currently has 50 seats dialing in per shifts. Approximately 75% of the workforce has between 6-24 months of experience dealing with voice based programs that include inbound and outbound calling, and web based technical support. Our workforce consists of employees having experience working on projects for the United States, United Kingdom and the Australian markets. Our goals are to empower & enlighten each employee and make them ever equipped for achieving organizational objectives. This is a must for staying current with changing technologies & practices. Provide a wide range of high quality, customized training that develop the job skills, knowledge and attitudes of diverse workforce
Create a trusting, empowering and supportive work environment that enables our staff to work as a team to assume responsibility, make decisions and take action that best serves our clients
Create a self-supporting organization which invests in growth and continuous quality improvement. We believe that quality of employees and their development through training and education are major factors in determining long-term profitability of a business.
