13/10/2022
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We are hiring!!!
Job Title: Customer Support Associate (Voice)
Handling customer queries/complaints/request/sales over the calls.
WORK FROM OFFICE
Experience: Freshers and Experienced both can apply.
Fresher Salary: - 12,000 to 15,000 Inhand
Salary for Experienced: Upto 20,000 Inhand
Job Location: Kolkata, Sec V, Godrej Waterside - Tower 2- Exit Gate 4th Floor.
Contact Person:- Rohit Mishra
WhatsApp Number:- 9433923714
Role and Responsibility:
Answer incoming calls and respond to customer's emails
Managing and resolving customer queries/status/complaints
Identifying and escalating issues to supervisors
Providing products and service information to customers
Requirements:
Qualification: Graduate/ Post Graduate
Candidate should have:
Good Communication skills
Handling calls Over Phone which involves working in different time zones
Handling calls from Global clients and initiate the right response to them, positively and professionally.
Excellent English - both verbal and written communication skills
Knowledge of customer service principles and practices
Basic sales knowledge
Shift: 9:30AM to 6:30 PM Shift (6days working) - Sunday Fixed Week Off also 2nd and 4th Saturday is OFF.
Benefits:
Incentive+ High medical insurance coverage benefits
Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.