09/07/2020
International Process Day/Night Shift
US/Canada
Key skills Understanding Operating Systems like Windows 7,8,10 and MacOS.
Troubleshooting Network and Internet Issues for Clients.
Fixing Software and Drivers on Client Systems.
Understanding of Settings and Control Panel Options.
Fixing Issues in Device Manager and External Devices.
Understanding Latest Privacy Settings and Access Control in Devices.
Setting Up System using Remote Desktop Connections like, LogMein, TeamViewer, etc.
Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.
Adapt at technology to troubleshoot and ensure smooth online class experience.
Active listening skills, patience and detail obsession to maintain call logs, follow ups.
Responsibilities and Duties Identify and resolve technical issues promptly and successfully (TAT 10 minutes).
Answer technical and service questions about the product.
Ownership for the team mission to create a 5-Star experience for every customer.
Qualifications Graduate in Computer Science/IT or strong passion for device and software tech debugging Min. 1-3 years relevant experience mandatory.
