27/11/2011
*Customer service: who is best in class?*
Excellent customer service is a critical success factor for businesses across all industries. But how many organisations can really claim to be giving fantastic customer service across all points of customer contact? Expectations are nowadays particularly high in those segments involving a high number of customer driven transactions. Here is who is best in class.
adl.com is Arthur D. Little's global webpage. Founded in 1886, Arthur D. Little is the world's first and oldest management consulting firm with a strong focus on sustainability, innovation and technology.