15/08/2024
[This guide was put together by valet parking expert/Jalopnik commentator M0L0TOV for your edification - ed. note] Once again, the holidays are upon us, parties, shopping, and other social events loom overhead. Some of us that are impatient or don't have the time will see the signs for "valet" and cough up the money to save us parking stress. However, if proper steps aren't taken, the convenience can be more of a headache than its worth.
For over a year and a half, I was in charge of the claims department at a valet company. I was in charge of handling claims in over 13 different states. If your car was damaged, stolen, or if items were taken from your car, you either spoke or yelled at me. I believe the best way to avoid any of these tenuous situations is prevention. But if the worst does happen, there are some tips included for how to deal with an incident.
1. Please be sure that you are handing the keys to the valet.
Please don't give us the chauffer/FOB keys, or else it will be hard to start the car later. Most valets uniforms are as follows: khaki shorts or pants, a polo t-shirt with the company logo, and finally white sneakers. Valets are required to wear uniforms of this sort and if you are doubtful, look for other valets dressed in the same or similar uniforms to confirm the person you are speaking to is a genuine valet.
2. Visually inpsect your vehicle before handing the keys to the valet.
Those 30 seconds you spend inspecting your vehicle may save you the headache of noticing a scratch that had previously been there.
3. Remove any portable electronics of value from the car.
Ipods, GPS recievers, and radar detectors are popular targets, take the item with you. Expensive sunglasses are also a prime target of theft. No one cares about your change. You can lock the items in your glovebox but if the valet has the keys or left the vehicle unlocked, it's pointless to leave the items in there. Thieves primarily go after small expensive items that can be stored in their pockets.
4. If you must leave expensive items in your trunk(i.e. laptop or Christmas presents), COVER THEM UP!
Theft from cars is a crime of opportunity, if they don't see or notice it, they won't steal it.
5. Never mention any expensive items in your car (i.e. I just got a new GPS for my car) because you're practically begging to having your items stolen.
6. If your car has weird quirks, (i.e. door has to be opened a certain way or the window can't be rolled down) please tell the valet ahead of time, it'll save you a headache.
At the end of the night, please be sure to visually inspect the car and check your vehicle for valuable items before leaving the property. If you fail to notice damage to your vehicle until you get home or the next day, the valet company will simply say all claims must be made before leaving property, you will be S.O.L.
The reason is because it's difficult to pin the damage on the valet company when the damage could have been caused by another party after leaving the property. Always keep all the tickets given to you by the valet company just in case there is an issue.