15/11/2017
Distinguish between QC, QA & TQM
Thanks (www.transperfect.com ) & https://www.facebook.com/akhila.yadagani (Y)
QUALITY CONTROL – Verifying the Quality of the Output
Quality control is the most basic level of quality management. It includes all activities of inspecting, testing, or checking a product to ensure it meets the requirements.
The intent of QC is to identify any issues—and either fix them or eliminate them—to make sure the end result is as expected. QC is typically conducted reactively, at the end of the process
QUALITY ASSURANCE – Managing and Planning for Quality
Quality assurance takes your quality management process a step further. QA is focused on planning, documenting, and agreeing on the steps, rules, and guidelines that are necessary to ensuring quality. The planning happens at the beginning of a project, and the end result is a documented quality plan.
The main purpose of QA is to prevent defects from entering into your product in the first place, so it’s a proactive measure to ensure quality. Planning for quality is key to mitigating risks, but also saves you a lot of time and money
TOTAL QUALITY MANAGEMENT
TQM is the integration of all functions and processes within an organization in order to achieve continuous improvement of the quality of goods and services.
Integrated organizational effort designed to improve quality of processes at every business level. TQM may also be defined as performance superiority in delighting customers.
Total quality management (TQM) means:
1. Satisfying customers first time, every time;
2. Enabling the employees to solve problems and eliminate wastage;
3. A style of working, a culture more than a management technique;
4. Philosophy of continuous improvement, never ending, only achievable by/or through people.