Smart World Training

04/10/2016

Today Smart World would like to bring you insight from Revel Foundry regarding customer experience and loyalty. While this specific infographic is not sports-specific, I feel there are several key lessons that apply to the industry, especially around the live event experience as compared to at-home viewing.

40% of customers what holistic, omni-channel improvements. We can’t think of the elements of a fan experience in silos. True experience improvements takes coordination across many departments.

More than 50% of online purchasing decisions are customer-controlled. With more and more ticket purchasing happening online without direct fan conversations, these elements of reputation and word of mouth are more critical than ever.

70% of customers stopped doing business with a brand following a poor experience. There are many things that can lead to a poor experience at a stadium, from long lines to unruly patrons, so even small changes here could have large impacts on retaining fans.

81% of customers are willing to pay more for a better experience. Teams wants ways to justify more expensive tickets, and outside of the on-field product, this should be the best way to do it.

My last point to add is that the optimal customer experience will vary across your customer base. What a 25-year old, tech-savvy, single-game buyer wants compared to a 50-year old, long-time season ticket holder wants in their live experience are usually not the same. As you work on your live experience strategy, use research to make sure an improvement for one group doesn’t turn into a detractor for another group.

01/10/2014

Tip of the Day - Thinking Positively

Thinking outside the box is a phrase that means to come up with a creative way to solve a problem. Use the following as an example:

Cut a cake into eight slices by using three cuts.

Many would look at the problem and decide it is impossible. It is possible, however, if you change your perspective. Here is a solution:

Cut 1 – Cut cake into two equal slices. Stack the slices.
Cut 2 – Cut the cake again into two equal slices. Stack the slices.
Cut 3 – Cut the cake again. You end up with eight equal pieces.

This example shows how vital it is to think creatively and positively. If you are going into the problem thinking it cannot be solved, you will have a hard time figuring out a possible solution. Before you jump
to the immediate possible solution, consider all other solutions. This will help dazzle the company you are applying for, as long as you do not make it too far of a stretch.

01/10/2014

Thank you Diethelm Travel Myanmar for your active participation in our Advanced Management Skills Training Workshop. It was great to see you all again and we hope you keep learning and sharing your new knowledge within your organisation.

01/10/2014

This is how we do it. Join our next training workshop to experience quality learning...

05/09/2014

Have you heard of 'Bootstrapping'? Either way, you should read this...

David Shelters has recently joined MBMG Corporate Advisory on a project basis. He has already used his expertise in IT start-ups and technology to author Start-Up Guide for the Technoproneur. His latest book The Art of Bootstrapping is about to be released. Bootstrapping is where an entrepreneur sta…

04/09/2014

Sales Manager ေကာင္းတစ္ေယာက္ ျဖစ္လာေစရန္ လုိအပ္သည္ ့အခ်က္မ်ား

1. Professionalism
2. Time Management
3. Judgment
4. Team Player
5. Good Communication Skill
6. Expert Knowledge
7. Good Listening Skills
8. Reputation

http://www.smartworldtraining.com/index.php/calendar/advanced-sales-skills-yangon-2-days-20sep-2days

03/09/2014

မိမိ ရဲ ့ Communication Skill ကုိ ႏုိင္ငံတကာ အဆင့္မီျဖစ္ခ်င္ပါသလား

သင္ၾကားတတ္ေျမာက္ထားတဲ ့ English Language ကုိ အဆင္ျမင္ ့ျမင့္ အသံုးျပဳျပီး ႏုိင္ငံတကာႏွင္ ့ဆက္သြယ္လုိသူမ်ား အတြက္
အထူးသတင္းေကာင္းေလး တစ္ခု ေပးခ်င္ပါတယ္။

စက္တင္ဘာလအတြင္းမွာ Smart World Training Development မွ ဖြင္ ့လွစ္မည္ ့ Smart Global Connection ဆုိတဲ ့သင္တန္းကုိတက္ေရာက္ၾကည္ ့လုိက္ပါ။

ဒီသင္တန္းမွ သင္ၾကားေပးမယ္ ့ Topic ေတြက သင္တုိ ့အတြက္ အရမ္းကုိ အက်ိဳးရွိေစမွာ ေသခ်ာပါတယ္။

Training Topics:
1. Understand the barriers to successful global communication and how to overcome them.
2. Learn about ‘International English’ and how to use it effectively.
3. Take away some tips and tricks that will change the way you do business with international clients. And make a positive difference to your profits.
4. Understanding your international customer.
5. The impact of language and cultural differences.
6. Using ‘International English’ effectively.

လူဦးေရ ကန္ ့သတ္ထားတဲ ့အတြက္ အခုပဲ Register လုပ္ၾကပါစုိ ့။ (Call - 01 8603291 to 94 for Enroll)

http://www.smartworldtraining.com/index.php/calendar/smart-global-connections-yangon-26sep-1-day

27/08/2014

September schedule for Public training courses in Yangon is OUT now. For more information, please call: 01 860 3291-4 (Mon-Fri: 9am-6pm) or 09431 66781 (24/7) or email: [email protected]. Each workshop has a limited number of participants (30) so you are advised to confirm the booking and pay as soon as possible. We look forward to training you.

21/08/2014

WE'RE HIRING: SALES MANAGER (YANGON BRANCH)

If you are interested, send your CV to [email protected] or call 09 515 8797.

Job description:

-Develop new business and maintain existing customers by making regular telesales to prospects through researching the local market to identify business opportunities.
-Use a structured approach to sales visits and other sales activities to establish contact with prospects to better understand their culture and requirements.
-Make regular and well-planned calls and visits to existing clients to develop close business relationships and establish on-going training needs.
-Gather detailed information on training from the clients, maintain client database, and generate sales reports
-Maintain accurate and complete records on all clients
-Achieve sales target successfully
-Manage support for all sales processes including preparation of correspondences, proposals and contracts
-Coordinate and follow up with relevant parties to ensure that sales objectives are met
-Represent our company and partners in establishing and maintaining good relationship with clients
-Ensure high level of customer satisfaction

Desired Skills & Expertise:

-Myanmar nationals only
-Age 26 years and up
-Male or female
-Bachelor’s degree in any field
-Possess direct experience at least 3 years in sales (B2B is preferred)
-Pleasant personality and optimistic
-Usage of computer programs such as Ms Office – Power point etc.
-Have strong interpersonal skills and ability to work under pressure
-Be sales-oriented and self-motivated with problem solving skills
-Be excellent presentation and communication skills
-Excellent spoken and written English

We offer competitive salary with high commission scheme.
Working hours are Mon-Fri 9-6pm, Sat 9-12.

12/08/2014

12 Aug 2014 (1 day) at PARKROYAL Yangon

12/08/2014

Smart Image & Personality Training Workshop in progress now.

25/07/2014

Our August calendar for Myanmar is out. Reserve your seat NOW!