12/01/2019
Health-on-Line
Registered nurses working in our EOC are responsible for telephonic medical information and advisory services related to emergency and non-emergency cases, as well as medical scheme member education.
Customer services desk
The EOC operates a dedicated customer services desk to assist with all inquiries regarding our services, queries and complaints resolution. Our customer services team utilizes an integrated user management system to record and manage all inquiries, queries and complaints.
Due to the time sensitive nature and extensive spectrum of highly complex cases, our critical care operations are supported by registered nurses, emergency care technicians (ECTs) and on-call paramedics.