ERE Consulting & Strategy Ltd

05/08/2025

L'appel de 6 minutes qui a tout changé

6 minutes.
C’est le temps qu’il a fallu pour retourner une situation perdue.
Le client était mécontent, prêt à quitter le service.
Elle a écouté. Elle a reformulé. Elle a calmé.
Et surtout… elle a choisi ses mots avec précision.
Résultat ?
👉 Le client a renouvelé son contrat.
👉 Il a recommandé l’entreprise à 3 personnes.
Tout ça, en 6 minutes.
La différence ? Ce n’est pas ce qu’on dit…
C’est comment on le dit.
💡 Vous voulez transformer chaque échange en opportunité ?
→ Rejoignez la prochaine session de L’Influence Verbale.
🎯 MQA Approved | HRDC Refund – 1 journée. En visio ou en présentiel.
➤ Proposé par ERE Consulting & Strategy et Flymates Ltd.

28/07/2025

Il m’a dit : « Je vous propose une solution simplette… »
Et j’ai immédiatement pensé : “Il me prend pour qui ?”
En moins de 3 secondes, il avait perdu ma confiance. Et ma vente.
👉 Ce n’est pas l’offre qui était mauvaise.👉 Ce n’est pas le prix.👉 C’est un mot mal choisi.
On sous-estime souvent la puissance exacte des mots.
Un mot mal ajusté peut ruiner des semaines d’effort.
Et vous, quel mot avez-vous déjà regretté d’avoir utilisé en face d’un client ?
🔸Avec la formation “L'influence verbale”, apprenez à choisir les bons mots pour les bons profils.
🎯 MQA Approved | HRDC Refund – 1 journée. En visio ou présentiel.
➤ Proposé par ERE Consulting & Strategy et Flymates Ltd.
➤ Prêt à éviter les erreurs qui coûtent cher ? Écrivez-moi.

30/01/2025

Job Profile: Guest Specialist – Hospitality Industry

Position Overview
We are seeking for a dynamic and customer-focused Guest Specialist to join our globally renowned client in the hospitality sector. As a Guest Specialist, you will play a pivotal role in delivering exceptional service to guests through multiple channels, addressing their inquiries, and ensuring a seamless experience.
Key Responsibilities
Interact with guests across various communication channels (phone, email, chat, etc.).
Provide accurate information and resolve inquiries or requests efficiently.
Evaluate and process information to address guest needs.
Perform additional tasks as required based on operational needs.
Required Skills and Qualifications
Fluency in French and English in both written and spoken communication.
Strong communication and interpersonal skills.
A collaborative team player with an inclination for teamwork.
Good computer skills and adaptability to new tools and systems.
Empathetic, patient, and attentive to customer needs.
Contract and Benefits
Salary Package Between: Rs 21000 to Rs 30000
Sunday Pay: Tripled remuneration.
Public Holidays Pay: Doubled remuneration.

Additional Benefits
Meal Allowance
Night Shift Allowance: 25 % of base pay for night shifts.
Work Schedule
Days: Monday to Sunday (with 2 rest days per week and 1 weekend off per month).
Hours: Rotational shifts
If you have a passion for guest service, thrive in a fast-paced environment, and are ready to be a part of an esteemed hospitality brand, we invite you to apply now!

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30/01/2025

Job Opportunity: Corporate Travel Executive

Position Overview
We are looking for a skilled Corporate Travel Executive to join the dynamic and innovative team of our client, an internationally recognized travel business agency specializing in aviation. Our client excels in delivering bespoke travel experiences for corporate and business needs. They are renowned for providing tailor-made itineraries and exceptional customer service that meet the unique demands of their corporate clientele.
Key Responsibilities
Assist clients with booking inquiries and processing travel reservations.
Respond to client queries through various communication channels, including phone and email.
Build and maintain positive client relationships through proactive communication and follow-up.
Handle travel reservations and manage amendments accurately for corporate customers.
Provide seamless and efficient service while addressing customer needs.
Requirements
Fluency in French and English in both written and spoken communication.
Minimum of 3 months’ experience working on AMADEUS or equivalent travel management systems.
Exceptional communication skills with a professional and positive telephone demeanor.
Ability to perform effectively under pressure, meet deadlines, and stay organized.
Experience handling customer inquiries and resolving complaints with ownership and initiative.
Flexible attitude to adapt to changing priorities and tasks, showing willingness to go the extra mile.
Strong interpersonal skills, fostering collaboration with clients, suppliers, and colleagues.
Positive, proactive, and solution-oriented mindset.
Contract and Benefits
Salary Package : Between RS 31000 to RS 40000
Sunday Pay: Triple remuneration.
Public Holiday Pay: Double remuneration.
Additional Benefits
Meal Allowance
Night Shift Allowance: 25% of base pay.
Work Schedule
Days: Monday to Sunday (24/7 services)
Hours: Rotational shifts
If you have a passion for delivering exceptional travel solutions and are eager to work in a fast-paced, globally connected environment, apply now to join this prestigious corporate travel team!

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24/01/2025

We are looking for a skilled Corporate Travel Executive to join the dynamic and innovative team of our client, an internationally recognized travel business agency specializing in aviation. Our client excels in delivering bespoke travel experiences for corporate and business needs. They are renowned for providing tailor-made itineraries and exceptional customer service that meet the unique demands of their corporate clientele.

…

24/01/2025

We are seeking for a dynamic and customer-focused Guest Specialist to join our globally renowned client in the hospitality sector. As a Guest Specialist, you will play a pivotal role in delivering exceptional service to guests through multiple channels, addressing their inquiries, and ensuring a seamless experience.

…

04/12/2024

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12/11/2024

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