20/08/2026
𝙀𝙌 𝙘𝙤𝙢𝙢𝙪𝙣𝙞𝙘𝙖𝙩𝙞𝙤𝙣 helps me to be aware of the other person’s emotional state to get a more complete understanding of what he 𝙞𝙣𝙩𝙚𝙣𝙙𝙨 to say. When I get every word he says, that is only the surface message. Often people do not articulate their feelings, needs and real concerns which lie behind the words.
The first level of mis-communication is not hearing all the words. The next level is to be aware of what is going on in his life. The way he states his message gives information when I use my eyes to note his body language and my heart to note his vocalics – tone of voice, pitch of speaking, the speed he speaks, loudness etc. One way to look at this is to listen to the whole person, not just his message.
In a heightened emotional state eg in a conflict, my emotions can completely change the message I intend to send. Instead of a rational message, I may use words that I should not, and the way I say it is not professional. When emotions are about to drown out my rationale, EQ is needed for my brain to take back control and stop emotions from running wildly.
In this course I shared how EQ helps by using PAUSE to regain emotional control before I reply. When we listen to the person and not just his words, we can get to the root causes earlier to come up with solutions with a lot less stress and lost time.
I had a great time sharing with this group of professionals on communicating with EQ.
