Center for Financial Inclusion & Financial Literacy

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Sharing campaigns and promotions aimed at increasing Financial Literacy, deepening Financial Inclusion, professionalizing Agency Banking operations, and unveiling plethora trainings, skill acquisitions, empowerment and scholarships for Nigerians

19/08/2026

A POS machine can help you process transactions but professionalism is what builds trust and creates long-term opportunities. As financial services continue to evolve, communities need well-trained, informed, and responsible financial service providers who understand compliance, customer service, an...

19/08/2026

BEYOND THE POS TERMINAL: CAN WE PROFESSIONALISE THE LAST MILE OF FINANCIAL INCLUSION? Nigeria has successfully taken financial services closer to millions of people through Agency Banking. But here is the question I believe we should now confront: Have we professionalised the people operating the in...

Honoured to be invited to participate physically in this national-level conversation on economic and financial inclusion...
18/08/2026

Honoured to be invited to participate physically in this national-level conversation on economic and financial inclusion at the Banquet Hall, Presidential Villa, Abuja, alongside key stakeholders including the Presidential Committee on Economic and Financial Inclusion (PreCEFI) and the Federal Ministry of Women Affairs. 🙏

The CBN Regulatory Sandbox Cohort 2 is particularly interesting to me—not simply because it encourages fintech innovatio...
13/08/2026

The CBN Regulatory Sandbox Cohort 2 is particularly interesting to me—not simply because it encourages fintech innovation, but because it creates room to test whether real financial-sector problems can be solved differently, safely and with evidence.

I am especially interested in the Data-Enabled Financial Services (Non-VASP) Track, given its focus on financial inclusion, payments, credit, risk management and operational efficiency.

From my experience in Agency Banking and financial inclusion, one question continues to interest me:

Can better use of transaction and behavioural data provide more timely liquidity support to last-mile agents, rather than relying mainly on conventional merchant lending?

This is more than a fintech question. It is a financial-inclusion and development-finance question that deserves empirical testing.

The Sandbox provides an opportunity to move ideas from “this should work” to “let us test whether it actually works.”

I welcome this initiative and look forward to seeing the innovations and evidence that emerge from Cohort 2.

WHAT IF AGENCY BANKING LIQUIDITY WAS DESIGNED AROUND HOURS, NOT MONTHS?Here is a thought from the field that deserves se...
13/08/2026

WHAT IF AGENCY BANKING LIQUIDITY WAS DESIGNED AROUND HOURS, NOT MONTHS?

Here is a thought from the field that deserves serious discussion and research.

Many Agency Banking/POS Agents don't always have a long-term financing problem. Sometimes, they simply have a short-term liquidity mismatch.

Picture this:

Deposit customers suddenly flood an agent's outlet. Days that seem like everyone wants to send money into their account. "So so bulk deposit, no bulk withdrawal"😂

RESULT: The agent has plenty of physical cash but his e-cash/digital liquidity is finished.

So he starts telling customers:

"Drop your cash make you dey go, I go send am later“. Or "Sorry, I no fit collect this one now. I need somebody to withdraw first.”

He rushes to the bank, or calls another agent who needs physical cash, or finds another way to rebalance.

Problem solved?

Not quite.

Shortly afterwards:

“Oga, I wan withdraw ₦100,000.”

Then another:

“Please, I need ₦50,000 cash.”

And our agent quietly says:

“Chai! Like say I know, I no for rush go deposit this cash o!” 😂

Funny, but serious.

The problem wasn't necessarily lack of capital. It was a liquidity-timing problem.

He needed digital liquidity at one point and physical cash at another; and the gap might have lasted only a few hours.

So why should the automatic solution be a merchant loan running for months?

What if there were another option?

A small, transaction-linked Agency Liquidity Micro-Overdraft (ALMO) of perhaps ₦50,000–₦200,000, available for a few hours or up to 24–48 hours, with transparent pricing, responsible lending controls and repayment when the liquidity cycle normalises.

This isn't an argument against merchant loans. Longer-term credit has its place for expansion, equipment, inventory and growth.

The question is:

Should a six-hour liquidity problem require a six-month financial solution?

When an agent runs out of liquidity, customers may lose access to deposits, withdrawals and transfers. Agent liquidity can therefore become a financial-inclusion issue.

This raises a research question I believe deserves empirical investigation:

Can short-duration, transaction-linked micro-overdrafts improve the liquidity resilience, service availability and sustainability of Agency Banking Agents better than conventional short-tenor merchant loans?

Perhaps the next frontier isn't simply more credit.

Perhaps it is better-timed liquidity.

What would you change if you could redesign liquidity support for the last-mile agent?

Group Group

05/08/2026

Technology doesn't just change what we use. It changes what we consider normal.

In 1985, many of today's digital habits would have sounded unbelievable.

Fast forward to 2026, and the real question is no longer whether AI will reshape financial services; but how we ensure that transformation benefits everyone.

As someone researching FinTech, RegTech, Financial Inclusion, Financial Literacy and Development Finance, I see AI as more than automation. Its greatest impact will be in expanding access, reducing friction, strengthening trust, improving fraud prevention, and making financial services more inclusive.

The future belongs not to those who resist change, but to those who prepare for it responsibly.

This short video is a reminder that today's "impossible" often becomes tomorrow's reality.

What financial innovation do you think will seem completely normal 10 years from now?

Grateful.I'm pleased to have received an offer of admission into the Doctor of Business Administration (DBA) programme a...
25/07/2026

Grateful.

I'm pleased to have received an offer of admission into the Doctor of Business Administration (DBA) programme at Miva Open University.

I sincerely appreciate everyone who has supported my professional and academic journey thus far. As I consider the next steps, I remain committed to advancing knowledge and practice in financial inclusion, fintech, and development finance.

Every milestone is a reminder that learning never truly ends.

As a Fellow of the Institute of Business Development (FBDI), I am pleased that the Institute has been recognized as an O...
24/07/2026

As a Fellow of the Institute of Business Development (FBDI), I am pleased that the Institute has been recognized as an Official Strategic Alliance Partner (SAP) of the Business Development Association (BDA®). This recognition reflects the Institute's commitment to advancing the business development profession, supporting global competency standards, and promoting growth-oriented professional practices.

Professional growth is not only about earning qualifications; it is also about belonging to institutions that uphold excellence, encourage continuous learning, and foster meaningful collaboration.

I appreciate the leadership of the Institute of Business Development and congratulate every Fellow and Member on this important milestone.

The journey of learning, service, and impact continues.

Richard Chijioke Chukwunagorom, MBA, ACIB, FDBI, ACIM, MCMI

20/07/2026

Should Nigeria Introduce Payable-on-Death (POD) and Transfer-on-Death (TOD) Accounts?

As a Chartered Banker, I believe it is time for Nigeria to begin a serious conversation on modernizing estate administration through the introduction of Payable-on-Death (POD) and Transfer-on-Death (TOD) account structures.

In several developed jurisdictions, account holders can designate beneficiaries who automatically receive funds or investment assets upon the owner's death, without the lengthy probate process. This provides certainty, speed, and financial relief for grieving families.

In Nigeria, however, POD and TOD are not currently standard features of bank accounts. Upon the death of an account holder, financial institutions generally require Probate, Letters of Administration, or other legal authorizations before releasing funds, regardless of who is listed as the next of kin. It is important to note that a next of kin is not automatically a beneficiary of a deceased person's bank account.

A carefully designed and well-regulated POD/TOD framework could deliver significant benefits by:

• Reducing delays in accessing legitimate funds after death.
• Lowering the cost and complexity of estate administration.
• Reducing the volume of dormant and unclaimed funds.
• Providing financial stability for surviving spouses, children, and dependants during difficult periods.
• Enhancing public confidence in the financial system through more efficient succession planning.

Such a framework would require strong legal backing, robust customer verification, fraud prevention measures, and clear regulatory oversight by the relevant authorities. However, these challenges are not insurmountable and should not prevent Nigeria from exploring a system that has delivered positive outcomes elsewhere.

As our financial system continues to evolve, innovations should not be limited to digital payments and financial inclusion alone. They should also address how wealth is preserved and transferred across generations with dignity, efficiency, and legal certainty.

Perhaps the time has come for policymakers, regulators, financial institutions, legal practitioners, and estate planning professionals to begin a national conversation on whether a Nigerian version of POD and TOD accounts should become part of our banking landscape.

What are your thoughts? Should Nigeria adopt a regulated POD/TOD framework to improve estate administration?
....

Richard Chukwunagorom (Chartered Banker, Certified Agency Banker, Financial Inclusion Strategist, Certified Financial Literacy Trainer and Researcher in Development Finance)

Growth is a journey, not a destination. Grateful for every milestone and looking forward to my Chartered Banker Inductio...
19/07/2026

Growth is a journey, not a destination. Grateful for every milestone and looking forward to my Chartered Banker Induction in August. The best is yet to come.

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32 Liasu Road
Egbe
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