02/11/2025
A NEW TAX REGIME ‘LURKS’ AT THE DOOR. It’s extensive and deep. It will be pervasive. (55)
Taxpayer concerns and complaints
Office of the Tax Ombud to hear and settle taxpayer complaints timeously, before they become judicial.
The Joint Revenue Board of Nigeria (Establishment) Act (JRBNA) established the office of tax ombudsman to act as a mouthpiece for aggrieved taxpayers.
The office is empowered to provide information and raise awareness of taxpayer rights and obligations, and the functions of the tax authorities.
The ombudsman can also institute legal proceedings on behalf of the less privileged taxpayers.
Section 41 (1) of the JRBNA said, inter alia, “The Office of the Tax Ombud shall have the powers necessary or expedient for the performance of its functions under this Act, including power to —
(a) serve as an independent and impartial arbiter to review and resolve complaints relating to tax, levy, regulatory fee and charges, customs duty or excise matters;
(b) review complaints against tax officials and authorities and resolve them through mediation or conciliation by adopting informal, fair and cost-effective procedures;
(c) receive and investigate complaints lodged by taxpayers regarding the actions or decisions of the tax authorities, agencies or their officials;”
The Tax Appeal Tribunal (TAT)
Where a tax dispute cannot be settled by the tax ombudsman, either party – the relevant tax authority or the taxpayer - may approach the tax appeal tribunal for adjudication.
Government, under Section 23 of JRBNA, “established a joint tax appeal tribunal to exercise the jurisdiction and powers to settle any tax dispute and controversy arising from the administration of this
Act or any other tax laws made by the National Assembly.”
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