Richard & Malcolm Consulting Company

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Richard & Malcolm Consulting Company

Founded in Nigeria in 2017, Richard & Malcolm consulting is designed to operate as a business, strategy and leadership development company.

We also provide technological & data-driven solutions to businesses across Africa. Who we are
Richard & Malcolm Consulting LTD is a business management, strategy and leadership development company that serves small, medium & leading businesses and organizational leaders. We help our clients make impacting decisions that improve their businesses and enrich their lives. We also provide technological

& data-driven solutions to businesses. All our consulting activities are geared towards achieving this task. What we do
We advise clients on business management, leadership development and organizational growth strategies that make sustainable impacts on the client’s life and organization. We also serve clients at every level of their organization, in whatever capacity we can be most useful, whether as a trusted advisor to management or as a practical coach for new and middle-line employees through our accelerated coaching/training programs. For every engagement, we assemble a team with the most appropriate experience, exposure and expertise.

08/07/2024

My session at VIP Intensive.

I had an amazing time yesterday at the VIP Intensive hosted by my friend Emeka Joseph Nobis. At the event, I spoke on the topic titled: Designing effective customer experience that makes brands loved, adored and patronised. This topic was needed because many brands are not aware of how powerful customer service/experience can be to their businesses.

I started by using the three Cs of business development to introduce my topic, and, as usual, many people chose cost or competitors as the first C to be considered when starting a business. However, after my session, they understood that the customers must always be considered before cost and competition.

Business is all about consistent customers. Without consistent customers, you are not in business. And how these customers perceive your business influences their buying decisions and whether, or not, they tell others about you.

If you want your brand to be loved, adored and patronized, you must always put the customers first. Your customer experience strategies must also be top-notch. The first question you should always ask yourself to keep you grounded is: How can I make my customers consider me first whenever they need any service I render? This top-of-mind awareness is the key to doing all you can to make your customers love you.

We also treated other salient strategies for effective customer experience.

I strongly believe the entrepreneurs present have been given the mandate to make their businesses more customer-centric.

Yeah, I had fun.

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Do you need this special training for your organization? Hit us up now.

06/02/2024

Since 2017.

Still standing.

05/02/2024

"Keep showing up, until they call you chairman." Jay -Z

19/01/2024

5 KEYS TO BUSINESS SUSTAINABILITY IN 2024:

Last week, in "Conversations with Richard Chilee," we focused on entrepreneurs and discussed 5 Keys to business sustainability in 2024. Below is the transcript of the video session.

1. Decisive Decision-Making:

In the ever-evolving business environments, entrepreneurs must hone their ability to make tough decisions. This involves evaluating challenges, risks, and opportunities, and making choices that align with the overall business strategy. Decisiveness is a crucial trait for navigating uncertainties and ensuring the continued growth and adaptability of your enterprise.

2. Diversify Your Business Portfolio:

Building a sustainable business involves more than just focusing on a single venture. Consider creating additional businesses or value-added services within your existing business. This diversification not only safeguards against market fluctuations but also establishes a robust value chain, enhancing the overall resilience of your business.

3. Transform Customers into Partners:

Beyond transactional customer relationships, strive to elevate connections to partnerships. Engage with customers on a deeper level, fostering relationships built on trust and collaboration. Aim to convert satisfied customers into enthusiastic advocates and partners who not only support your products or services but actively promote and endorse your brand freely.

4. Adaptability and Embracing Change:

The current economic climate, especially in Nigeria, is marked by dynamic shifts and political instability. Successful entrepreneurs must be adaptable and proactive in embracing change. This involves staying informed about industry trends, regulatory developments, and market dynamics, and adjusting business strategies accordingly. Flexibility is key to thriving amid uncertainties.

5. Yearly Business Theme:

Establishing a thematic focus for the year provides a guiding framework for your business. This theme should align with your long-term goals and help shape your decisions, strategies, and initiatives. It also serves as a light on your entrepreneurial journey, keeping your team aligned and focused on common objectives.

A well-defined theme enhances organisational clarity and ensures that your efforts contribute cohesively to overarching business goals.

Religious organizations understand this concept. This is why churches have a slogan for the year. I know you know the slogan of your church in 2024. Now, go and replicate it in your business.

Note: Entrepreneurial survival in Nigeria demands not only strategic business practices but also robust mental, emotional, and physical fitness. Developing resilience on all fronts is integral to navigating the challenges and opportunities inherent in the entrepreneurial journey in Nigeria.

05/10/2023

Something Exciting to Celebrate the Customer Service Week, 2023.

We are excited to bring this amazing offer to our prospects and clients.

One of our ways to celebrate this year’s Customer Service Week with our prospects and clients is by giving a huge discount on our Effective Customer Service training for organizations.

This training is designed with your organization in mind. We designed it to provide your team with the knowledge of customer service and how they can use it to the advantage of the organization.

This is an excellent opportunity to give your team the training they deserve to deliver effectively on their jobs.

Take this massive discount to your advantage.

We look forward to hearing from you.

08/09/2022

Serving Customers Right.

Days ago, I represented our company at Mapemond Brand Consulting's MBA. We took participants on a course titled: serving customers right.

Participants were introduced to the foundational knowledge of customer relationship management. Modules like: customer experience strategies and touch points, handling customer complaints, customer retention strategies, and importance of CRM in the workplace were exposed.

Two of the salient points we taught in the class were: how to deal with difficult customers and how to end business relationships with very difficult customers. These two modules were illuminating to participants. Some customers are so toxic to the life of your business that the best way to manage them is to fire them. During the class, participants related with this and shared the old crude strategies of ghosting the toxic customers when they are tired of doing business with them.

However, they promised to make use of the new ways of ending business relationship taught in class.

It was an interesting session.

We are available to train your workforce on CRM, Sales and employee development.

Reach out to us now.

31/08/2022

Of yesterday.

Yesterday, we partnered with XCEDEHR for the delivery of Customer Relationship Management training for the employees of FilmHouse Cinema in Port Harcourt. The training was deeply exciting and illuminating for the participants.

As usual, during our training, we use our accelerated learning techniques to make participants engaged. During the interactive session, they opened up and talked about many experiences that they have had with some customers. While some of these experiences were good, a lot were nothing to write home about.

In order to address the bad experiences, I told them that the major job of every employee is to give off “a magical experience” to customers. This task must be done whether, or not, the customers reciprocate this wonderful gesture. They should do this because, in the end, their aim is to collect the customers’ money. Customers, by default, are not supposed to treat you well. Expecting them to treat you well is a naïve idea.

Also, customers have the right to complain about what they perceive wrong. Be happy that your customers are complaining. In fact, if your customers are not making complaints, you should be a bit bothered. Sometimes, they aren’t complaining because they are managing your services, not because they are entirely happy with you. And they can switch whenever a business with better offers comes around. To know where your customers stand in your business, you should keep them engaged and ask them, periodically, to share their experiences with your business with you. Where experiences are bad, do all you can to change them for the better.

In all, we had fun. We look forward to having great reviews on Filmhouse’s customer experience. Please reach out to us and share your experiences with them.

06/08/2022

Serving Customers Right

As the leading consulting company in the area of customer relationship management training, Richard & Malcolm Consulting Company has partnered with Mapemond Brand Consulting’s MBA to render a customer relationship management training tagged “serving customers right.”

This training will give a foundational idea on what it takes to serve your customers royally to make them keep coming for more.

Customer relationship management is an integral aspect of your business. Take it seriously because without your customers in your business, you are running a charity.

To know more about this class, click https://mba.mapemond.com/product/serving-customers-right/

Class begins on the 4th of August and ends on the 5th.

Again, click https://mba.mapemond.com/product/serving-customers-right/ to register.

See you in class

18/07/2022

In another Interview Session.

Last week, we got an invite to head an interview session for a client. Before the interview, we had a pep talk with all the 20 candidates.

During the pep talk, we gave them a clue about what will take place in the main interview. We told them to own the interview session by keeping it conversational. This strategy is used to show their communication abilities. We also urged them to enter the interview room with a good carriage to demonstrate confidence and a sense of ownership. No one wants to work with an employee that lacks confidence and a sense of self. They agreed.

When the interview started, we were shocked to realise that only a few did what we told them. Also, only a few could tell the panel things about the company. This showed that they didn't research the company. we had to make excuses for some of the candidates.

During the exit process, no one also did what we told them to do. They just got up and left. The CEO of the company kept laughing at them.

We were a bit taken aback. But we had to make do with the few that showed a little of the brilliance we needed. We will train them when they are employed.

After that session, the need to train young people on how to scale interviews with ease became important.

As a result of the poor performance of many people we have interviewed in various instances, we will hold a one-day training for candidates who want to scale their interviews with ease. This training will be revelatory.

As a company that has been engaged in over 50 interviews, we have a good experience of what is needed for candidates to scale through job interviews.

This training will show candidates the following:

1. How to prepare for the interview
2. The six Cs of successful interviews
3. How to negotiate during interviews
4. How to leave a good impression on the panel of interviewers
5. How to exit the interview room, and many more.

This training will hold on the 12th of August, 2022 via Zoom.

We will also build a community to help you whenever you have an interview. This community will act as a support base for candidates. Job openings will also be shared in the group first by our organization before they are shared outside the community. Finally, a free copy of our principal’s book - Becoming the Most Valuable Employee, will also be given to all the participants.

This is an opportunity of a lifetime. Take it

For more information, please send a Whatsapp message to 08037905826, and all your questions will be answered.

For more information, click http://surl.li/cltsz

Address

20 Birabi Street, GRA

500001

Opening Hours

Monday	08:45 - 05:30
Tuesday	08:45 - 05:30
Wednesday	08:45 - 05:30
Thursday	08:45 - 05:30
Friday	08:45 - 05:30

Telephone

+2348183367727

Website

http://www.richardmalcolm.org/

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