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PaulErubami, HRDC Building, University of, Lagos (2026)

19/06/2026

Feedback is one of the most powerful tools a leader can use.

But feedback only improves performance when it is delivered the right way.

Too often, feedback feels like criticism. As a result, employees become defensive instead of motivated.

Great leaders understand that the goal of feedback is not to point out mistakes; it's to help people grow.

🔹 Focus on the Behavior, Not the Person

Instead of saying:

❌ "You are careless."

Say:

✅ "I noticed this task was completed without the required checks."

Address the action, not the individual.

🔹 Be Timely

Feedback is most effective when it is given soon after an event occurs.

Waiting too long can reduce its impact and make it harder for people to connect the feedback to their actions.

🔹 Be Specific

Vague feedback creates confusion.

Instead of:

❌ "You need to do better."

Try:

✅ "Your maintenance reports have been submitted late for the past two weeks. Let's discuss how we can improve that."

Specific feedback leads to specific improvement.

🔹 Balance Correction with Encouragement

People need to know what they are doing well, not just what they need to improve.

Recognize strengths while addressing areas for growth.

This builds confidence and encourages continuous improvement.

🔹 Offer Solutions and Support

Feedback should not end with identifying a problem.

Ask questions such as:

"How can I support you?"
"What challenges are you facing?"
"What resources would help you improve?"

Great feedback creates a path forward.

🔹 Make It a Conversation

Feedback should not be a one-way lecture.

Listen to the employee's perspective and encourage open discussion.

Performance improves when people feel involved in the solution.

The Impact of Effective Feedback

When feedback is delivered properly:

✔ Performance improves
✔ Accountability increases
✔ Trust grows
✔ Confidence develops
✔ Teams become stronger

Final Thought

The best feedback does not make people feel smaller.

It helps them become better.

As a leader, your role is not just to identify performance gaps; it is to help people close those gaps and reach their potential.

Give feedback that guides, supports, and develops. That's the kind of feedback that truly improves performance.

19/06/2026

Thank You for Joining Today's Lunch Hour!

We hope you gained valuable insights and practical tips from the session.

Missed it or want a replay?

Watch it now on YouTube:
https://www.youtube.com/watch?v=lFVxNZ-p4q0

Let's keep learning, growing, and leading the FM space together!

19/06/2026

Many leaders spend a lot of time correcting mistakes.

But the best leaders do something even more powerful:

They coach people before mistakes become habits.

In Facility Management, leadership is not just about identifying what went wrong. It is about helping people improve, grow, and perform better in the future.

🔹 Correcting Focuses on the Past

Correction often happens after an error has occurred.

It sounds like:

❌ "You did this wrong."
❌ "This should have been done differently."

While correction is sometimes necessary, relying on it alone can create fear, frustration, and disengagement.

🔹 Coaching Focuses on the Future

Coaching helps people learn and improve.

It sounds like:

✅ "How can we handle this better next time?"
✅ "What support do you need to succeed?"
✅ "What did you learn from this experience?"

Coaching develops confidence, competence, and accountability.

Why Coaching Matters in FM

Facility teams perform best when they feel supported, not just supervised.

When leaders coach:
✔ Skills improve faster
✔ Confidence increases
✔ Team members take more ownership
✔ Communication becomes stronger
✔ Performance improves over time

The Best Leaders Do Both

There are times when correction is necessary.

But great leaders do not stop there.

They use correction as a starting point for coaching, development, and growth.

Because the goal is not simply to fix today's mistake.

The goal is to build tomorrow's capability.

Final Thought

Anyone can point out an error.

A leader helps people learn from it.

Correction fixes a moment.
Coaching develops a person.

And in the long run, organizations grow faster when leaders focus on developing people, not just correcting them.

18/06/2026

The Facility Management profession is evolving faster than ever.

By 2030, technical expertise alone will no longer be enough to stand out.

The Facility Managers who will thrive in the future are those who can lead teams, leverage technology, interpret data, influence stakeholders, and drive strategic business outcomes.

The question is: Are you preparing for the future—or being left behind by it?

Join us today as we explore the critical skills that will define the next generation of Facility Management leaders.

🔎 What We'll Cover
✅ The changing role of the Facility Manager
✅ Why leadership and emotional intelligence are becoming essential
✅ Data literacy, digital skills, and smart technology adoption
✅ Strategic thinking and business alignment
✅ How to future-proof your FM career for 2030 and beyond

The future Facility Manager won't just manage buildings.

They'll manage change, drive innovation, and shape the future of workplaces.

🗓️ Today
🕐 1:00 PM – 2:00 PM
💻 Join live on Zoom → https://us06web.zoom.us/j/89021817668

Meeting ID: 890 2181 7668
Passcode: 203447

The future of FM is already taking shape. Make sure you're ready for it.

17/06/2026

Many people think leadership is about giving instructions and making decisions.

But one of the most important leadership skills is the ability to listen.

In Facility Management, leaders who listen build stronger teams, make better decisions, and create a more positive work environment.

When you listen to your team, you gain valuable insights from the people closest to the work. Often, they see challenges and opportunities before anyone else.

Listening also builds trust. Employees are more engaged and committed when they know their opinions and concerns are valued.

A leader who listens can:
✔ Build stronger relationships
✔ Improve communication
✔ Resolve issues faster
✔ Encourage innovation
✔ Increase team morale

Listening is not just hearing words; it is understanding people.

Final Thought

The best leaders are not always the loudest in the room.

They are often the ones who listen carefully, learn continuously, and lead with understanding.

When leaders listen, teams feel valued. When teams feel valued, performance improves.

17/06/2026

What will separate the average Facility Manager from the exceptional one in 2030?

It won't just be technical expertise.

As facilities become smarter, workplaces become more dynamic, and technology continues to transform operations, the most valuable FM professionals will be those who can lead people, leverage data, drive innovation, and influence business decisions.

Tomorrow's Facility Manager must be more than a technical expert—they must be a strategic leader.

Join us tomorrow for an insightful discussion on the future-ready skills that will define success in Facility Management over the next decade.

🔎 What You'll Learn
✅ The emerging skills every FM professional needs for 2030
✅ Why leadership and emotional intelligence are becoming critical
✅ The growing importance of digital literacy and data-driven decision-making
✅ How to manage change and lead transformation initiatives
✅ Practical steps to future-proof your FM career

The future of FM belongs to professionals who can connect technology, people, strategy, and performance.

🗓️ Tomorrow
🕐 1:00 PM – 2:00 PM
💻 Join live on Zoom → https://us06web.zoom.us/j/89021817668

Meeting ID: 890 2181 7668
Passcode: 203447

Don't just prepare for the future of Facility Management.

Position yourself to lead it.

16/06/2026

Trust is one of the most valuable assets any leader can have.

In Facility Management, where teams work under pressure, solve problems daily, and keep operations running smoothly, trust is not a luxury; it is a necessity.

Without trust, communication suffers.

Without trust, teamwork weakens.

Without trust, performance declines.

But when trust is present, teams become more engaged, accountable, and committed to shared goals.

So, How Do You Build Trust with Your Team?
🔹 Be Consistent

Trust grows when people know what to expect from you.

If your words, decisions, and actions constantly change, confidence in your leadership will decrease.

Consistency creates stability.

And stability builds trust.

🔹 Communicate Openly

People appreciate leaders who communicate honestly.

Share important information.

Explain decisions.

Provide clear expectations.

Even when the message is difficult, transparency earns respect.

🔹 Lead by Example

Your team pays more attention to what you do than what you say.

If you expect professionalism, accountability, and commitment, demonstrate those qualities yourself.

Leadership begins with example.

🔹 Listen to Your Team

Trust is a two-way process.

Employees want to feel heard.

Take time to understand their concerns, ideas, and challenges.

Sometimes, listening can be more powerful than giving instructions.

🔹 Keep Your Commitments

If you make a promise, follow through.

Whether it is providing support, addressing a concern, or recognizing good performance, reliability strengthens credibility.

People trust leaders who do what they say they will do.

🔹 Recognize and Appreciate Effort

A simple "thank you" can go a long way.

Acknowledging hard work shows people that their contributions matter.

Recognition builds morale and strengthens relationships.

🔹 Support Growth and Development

Great leaders do not just manage tasks.

They help people grow.

Investing in training, mentoring, and professional development demonstrates that you care about your team's future.

What Happens When Trust Exists?

Teams become:

✔ More collaborative
✔ More accountable
✔ More engaged
✔ More innovative
✔ More resilient during challenges

Trust creates an environment where people are willing to give their best.

Final Thought

Trust is not built through titles.

It is built through daily actions.

Through honesty.

Through consistency.

Through respect.

And through genuine concern for the people you lead.

Because at the end of the day, people may work for an organization, but they often give their best because they trust their leader.

Build trust first, and stronger performance will follow.

15/06/2026

For decades, Facility Management has been built on technical expertise.

But the Facility Manager of 2030 will need much more than the ability to manage assets, maintain systems, and solve technical problems.

As technology, automation, AI, sustainability, and workplace expectations continue to evolve, the most successful Facility Managers will be those who can lead people, interpret data, manage change, and think strategically.

The future belongs to professionals who can combine technical competence with business leadership.

Join us this Thursday as we explore the skills that will define the next generation of Facility Management leaders.

🔎 What We'll Explore
✅ The future of Facility Management in a rapidly changing world
✅ Why leadership skills are becoming more valuable than ever
✅ The growing importance of data literacy and digital competence
✅ Change management, communication, and stakeholder engagement
✅ How to future-proof your FM career for 2030 and beyond

The question is no longer whether FM will change.

The question is whether we are developing the skills needed to lead that change.

🗓️ Thursday
🕐 1:00 PM – 2:00 PM
💻 Join live on Zoom → https://us06web.zoom.us/j/89021817668

Meeting ID: 890 2181 7668
Passcode: 203447

The future Facility Manager won't just manage buildings.

They'll shape workplaces, drive strategy, and lead transformation.

15/06/2026

In Facility Management, technical knowledge is important.

Processes matter.

Systems matter.

Performance matters.

But one of the biggest shifts in a professional's career happens when they learn the difference between managing people and leading people.

Because while both are necessary, they are not the same.

Managing People Focuses on Tasks

Managers often focus on:

✔ Assigning work
✔ Monitoring performance
✔ Tracking deadlines
✔ Enforcing procedures
✔ Ensuring targets are met

These responsibilities are important for keeping operations running smoothly.

Without management, there is often confusion and inconsistency.

Leading People Focuses on Purpose

Leaders do more than assign tasks.

They:

✔ Inspire people
✔ Develop talent
✔ Build trust
✔ Encourage growth
✔ Create a shared vision

Leadership is less about control and more about influence.

Here's the Difference

A manager says:

"This is what needs to be done."

A leader says:

"This is why it matters."

A manager ensures people complete the work.

A leader helps people believe in the work.

A manager focuses on processes.

A leader focuses on people.

Why Leadership Matters in FM

Facility Management depends heavily on teamwork.

Technicians.

Cleaners.

Security personnel.

Vendors.

Supervisors.

Operations teams.

The strongest facilities are rarely built by one person.

They are built by teams working together toward a common goal.

And leadership is what brings that alignment.

Great Leaders in FM Do These Things
🔹 They Listen

They value ideas and feedback from frontline teams.

🔹 They Develop Others

They help team members improve their skills and confidence.

🔹 They Lead by Example

They demonstrate the standards they expect from others.

🔹 They Build Trust

People perform better when they trust the people leading them.

🔹 They Recognize Contributions

They understand that appreciation fuels motivation.

The Best FM Professionals Do Both

The truth is, successful Facility Managers need both management and leadership skills.

You must be able to:

manage operations
coordinate resources
track performance

while also:

motivating people
building relationships
creating a positive culture
Final Thought

Management keeps the operation moving.

Leadership inspires people to move it forward.

And while systems are important, it is people who ultimately determine the success of every facility.

The best Facility Management professionals don't just manage people.

They lead them, develop them, and help them become better than they were yesterday.

PaulErubami

19/06/2026

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Monday	09:00 - 18:00
Tuesday	09:00 - 18:00
Wednesday	09:00 - 18:00
Thursday	09:00 - 18:00
Friday	09:00 - 18:00