20/08/2015
INTRODUCTION
The rapidly unfolding and excitingly important phenomenon of business globalization is presenting management challenges to organizations across the continental divides. The Nigerian economy is rapidly being absorbed into the global trend. What this means is consistently rising competition pressures.
In order to be able to manage these pressures, every organization needs to organize itself in such a way that it has control over factors which have effects on the quality of its offerings to the business arena. These could include but not limited to production, technical, administrative and even human factors.
To achieve the above objective, an organization would need to plan, develop, install and implement a quality management system based on time-tested premises. A Quality Management System will take into account the needs and interests of both the purchaser and the supplier organization.
The organization’s needs are to achieve and maintain the necessary quality level at optimum costs and this can be achieved by planned and efficient utilization of technological, human and material resources available to it.
On the other hand, the purchaser’s needs include having confidence in the organization’s ability to provide him or her with products or services of desired quality and to provide these consistently.
THE BENEFITS OF MANAGING QUALITY
To an organization, offering poor or substandard products or services will most likely result in some or all of the following:
1. Tarnishing of the image the company is striving to project
2. Damaging the reputation of the company
3. Loss of market share
4. Waste of time and resources in dealing with complaints and claims made under legal warranty
5. Costs associated with marketing deficiencies, design deficiencies, unsatisfactory materials, rework, repairs, replacement, loss of production and management time.
On the other hand, the purchaser has to deal with the health and safety of its stakeholders, their dissatisfaction with whatever goods or services they received, and maintenance, downtime, repairs and disposal expenses.
An effective Quality Management system seeks to satisfy the needs and expectations of the purchaser as well as protect the interests of the investor organization. A Quality Management System is thus a formidable resource for optimal enhancement of quality in relation to risks, costs and benefits considerations.
It is for reasons of above considerations that the International Organization for Standardization (ISO) introduced the ISO 9001:2008 family of standards to assist organizations to sharpen their abilities to compete favourably in the market place by offering top chart customer satisfaction. These standards cover key areas of best practices such as leadership, management, market research, product quality, service delivery quality, process design and development, purchasing techniques, packaging, sales and logistics, auditing, documentation, etc.
ISO 9001:2008 QUALITY MANAGEMENT SYSTEM
A Quality Management System based on ISO 9001:2008 standard enables organizations to:
• Analyze customer requirements
• Define the processes that are needed to offer products and services acceptable to customers
• Ensure control of these processes
• Provide framework for continual improvement to satisfy customers
This is the Quality Management System we wish to introduce to your organization and work with you to install. We believe that using the highly revamped and user-friendly ISO 9001:2008 standards as a key business driver will enable your company achieve world-class performance, confront the globalization pressure and gain a unique competitive advantage that will have significant positive operational impact.
Specifically, the installation of a Quality Management system based on ISO 9001:2008 standards will bring to your organization the following benefits:
• Better understanding of customer requirements, business demands and market trends,
• Consistency in services quality
• Improved and streamlined processes,
• Reduced costs from service rejects,
• Gains from fewer suppliers-bulk purchases and alliances with suppliers
• Better attention given to customer complaints towards zero complaints
• Enhanced process analysis of data required for continual improvement
• Emphasized continual improvement
• Building competitive advantage both for local and international markets
• Enhanced customers loyalty in repeat purchases- deliverables from reduced number and scope of quality complaints
PRACTICAL REASONS FOR NEEDS ISO CERTIFICATION
1. ISO is a selling tool
• Repeat patronage – increased sales- domestic and export
2. ISO reduces cost of business
• Business processes are reduced resulting in less wastage, supplier rationalization ultimately leading to improved bottom line.
3. ISO improves worker confidence on the job.
4. Competitors’ activities
Since ISO is a selling tool, any competitor who gets certified to ISO gets an advantage over you in both the national and (especially) in the international markets. Such certification will not only stabilize your hold on the market but will continue to ensure your continued relevance. We believe you cannot afford to do without this major international certification!
IMPLEMENTING THE ISO 9001:2008 QUALITY MANAGEMENT SYSTEM IN YOUR COMPANY
In making this write up, we are offering ourselves as Consultants who will work with your organization to install 9001:2008 Quality Management System in your company. As Consultants, we shall be involved in:
• The development of project plan in conjunction with your assigned project team
• Gap Analysis
• Initial training for Executive Management and the Project Team
• Development of documents
• Implementation of processes
• Work force training
• Internal Audit (training and conducting audits)
• Pre-certification audit
• Certification audit
Our team of QMS professionals will be happy to meet with your officials to discuss and demonstrate the mechanics of the ISO 9001:2008 solution.
It will be highly appreciated if you would give us the opportunity for further discussions and the demonstration of the benefits available to you for implementing QMS in your organization.
OUR ORGANIZATION
DEPREMIER QUALITY SYSTEMS LIMITED is a cutting edge organization established to pull together human resources, processes, equipment and technology to render Consultancy services in Quality, Environmental and Safety Management Systems training and auditing leading to certification to the desired system, and Chemistry. Our Company is fully accredited by the Standards Organization of Nigeria (SON) as a Management Systems Consulting firm.
Depremier Quality Systems Consultants (full-time and Associates) are vastly experienced and can be trusted to avail client organizations with the wealth of experience with good results to the benefits of the clients.
The day-to-day activities of our organization are run by the in-house team members. Outside Consultants are usually engaged to supplement and add value to our regular group based on the requirements of every stage of a project that we handle.
OUR BUSINESS PHILOSOPHY
In dealing with our clients, we
• Seek to understand our clients’ requirements for particular project situations including technical, financial and environmental factors,
• Give objective advice based on our experience, judgment and constraints of government statutory requirements,
• Provide personnel with the optimum level of proficiency and technical competence appropriate for our client’s requirements and supplement their efforts with qualified outside Consultants, where necessary,
• Maintain confidentiality of information obtained from or provided by our clients unless otherwise agreed,
• Strive to develop warm and friendly business relationships with each Client, Business Associates, Consultants and Suppliers.
We look forward to a fruitful relationship on quality. Call us today on +234806 982 0692 for discussion and a quote.
