18/04/2025
5-days training workshop on SERVICE EXCELLENCE AND OPERATIONAL EFFICIENCY.
This training program addresses these challenges by equipping participants with the knowledge, skills, and tools to excel in service delivery while optimizing operational processes. The program bridges the gap between customer satisfaction and operational efficiency—two areas often treated separately but inherently connected.
LEARNING OBJECTIVES
At the end of this training program, participants will be able to:
• discuss the concept of Service Excellence;
• apply customer-centric thinking to various organizational roles;
• analyze Operational Efficiency;
• develop Service Excellence Frameworks; and
• integrate Service Excellence and Operational Efficiency.
DELIVERY METHODOLOGY
The Workshop will be delivered through lectures and Presentation, discussions, Interactive Exercises, brainstorming and case studies. Audio-visual aids will be used to reinforce the learning methods.
The Workshop will be delivered through lectures and presentations, discussions, Interactive Exercises, brainstorming, and case studies. Audio-visual aids will be used to reinforce the learning methods.
TARGET GROUP :
Employees across all levels.
MODE OF ASSESSMENT FOR CERTIFICATION: 100% attendance
Duration: 5 days
Date: 12th - 16th May and 19th -23rd May, 2025.
Venue: Citiheight Hotels, Ikeja, Lagos.
Fee: #500,000.00 Per Participant ( #400,000.00 if participants are 9 and above )
• Integrate Service Excellence and Operational Efficiency.ions, discussions, Interactive Exercises, brainstorming, and case studies. Audiovisual aids will reinforce the learning methods.
