Telephone Man

10/11/2017

Friday Telephone Tip: Power Your Way to Calling Success
Sometimes when working with a team of callers, I’m lucky enough to hear them develop skills such as authenticity alongside their telephone technique. Understanding why certain phrases and power words work in phone communication is key to learning how to sound authentic and it helps create many successful calls. If you would like some working examples of “Power Words” you can use on the phone here’s a free download: https://www.supersizeyoursales.com/power-words/

03/11/2017

Friday Telephone Tip: How to Get a Prospect's Name Without Barriers Going Up
When cold calling you need to know the name of the correct decisionmaker before you speak to them. Here’s how to find that out:
Open your call with a variation of:
“Hello, this is Matthew … I wonder if you could help me? Could you tell me who looks after all your advertising and promotions for your company, who would that be, please?”
Most companies will give you the information without any fuss and you can either call back another time or ask to be redirected to that person.
Like this tip? You'll find more great ideas at our website www.supersizeyoursales.com

27/10/2017

Friday Telephone Tip: Make the Most From Every Call
On a call, you usually only have a mind and a voice to communicate with so every word that comes out of your mouth needs to have meaning.
When a customer or enquirer rings, you have an opportunity to paint a positive picture in their mind of your product, service, business and yourself!
So, next time you answer the phone, ask yourself this: “Do I really make the most of my business by phone opportunities? Do I make every call count?”
More business-by-phone tips, articles and ideas can be found on the Resources pages of our website, www.supersizeyoursales.com

20/10/2017

Friday Telephone Tip: Introducing call disciplines will help you manage your time and continuity for more successful calling.
1. If you have several or many calls of a similar type to make, keep focused. Try not to make one call, have a break or do something else in between.
2. Where possible keep similar types of calls together. This helps your flow.
3. Start and finish the calling session in one go. You’ll get continuity, warmed up for calling and more confident as you push on. Plus, you get through what must be done!
If you enjoyed this telephone tip, sign up for our weekly email update at www.supersizeyoursales.com

13/10/2017

Friday Telephone Tip: How to soften your qualifying and questioning
Sometimes we need to qualify a prospect or just ask a customer a question about their needs, maybe even about our own delivery of service.
Try to bridge with phrases like, “and we wondered John if you ever felt …” or you can use third party examples like; “I was speaking to a business owner the other day and he said to me, ‘Matthew, we turn over more than $800,000 a year' … would you say your company was similar, Bill?”
Phrases like this make your calls run more smoothly.
Visit www.supersizeyoursales.com for more useful business-by-phone ideas like this one.

06/10/2017

Friday Phone Tip: You’ll always build better rapport if you can use a prospect’s name during a cold call but how and when you ask for their name is important to prevent barriers going up or feathers being ruffled. Here’s an Idea. Press on with your call, who you are, where you’re from, the reason for the call and then try: “I’m glad I rang you today! As I mentioned earlier, my name’s Matthew ... who am I speaking to, please?”
Usually, because you’ve repeated your name first and then asked them a direct question, they’ll respond with their name! No barriers go up, it’s simple and, especially with interested prospects, it works!
You'll find more ideas just like this at the Resources page of www.supersizeyoursales.com

29/09/2017

Friday Phone Tip: Call preparation
Before you pick up the phone, make sure you know what you’re going to say, when and why! The last thing you want is to be on a call to a client and not know what’s going to fall out of your mouth next. Make sure you create at least a short guide so you can map your way through to a successful call.
If you've not visited yet, the free resources at our website just might help you the very next time you pick up the phone. Go to: https://lnkd.in/geq9Y5Y

Learn the Telephone Man’s simple formula for successful cold calls that get results.

22/09/2017

Friday Phone Tip: First Impressions Mean a Lot
It’s over 140 years since the first call and the telephone is still one of the most used tools in the modern business environment. On a call, you usually only have a mind and a voice to communicate with so every word that comes out of your mouth needs to have meaning. When a customer or enquirer rings, you have an opportunity to paint a positive picture in their mind of your product, service, business and yourself! So, next time you answer the phone, ask yourself this: “Do I really make the most of my business by phone opportunities? Do I make every call count?”
You'll find full-length articles on best ways to use the telephone at the Resources page of www.supersizeyoursales.com

15/09/2017

Friday Phone Tip: Sometimes Money is the Obstacle
The biggest barrier between you and a “YES” on a sales call is usually the price. Once your features have stacked up alongside your benefits, it’s time to mention money. Instead of saying things like: “That’s $499 each”, try using a cushion statement either side of the money like this: “Well, we can have that safely with you and installed in 48 hours and that’s only $499; the great thing is James you’ll be up and running by the end of the week and saving money, connected better to your clients and… getting results. Shall I arrange that for you now?” The money is in there, just cushioned.
For more ideas like this, visit www.supersizeyoursales.com and sign up for my weekly telephone tips.

12/09/2017

Turn your database into a goldmine using the ideas the Super Size Your Sales team talk about in this short video.

Marketing and sales speakers Lynnaire Johnston, the Word Wizard and Matthew Mewse, the Telephone Man explain the A, B, C's of database management and why the...

08/09/2017

Friday Phone Tip: The Phone is not a battlefield
Don't get drawn into conflict; the phone is not a battleground! The two most powerful words you can use on the telephone are “I understand”. Make a statement early on so they know how you’re going to handle their call. Listen, the irate caller needs someone to listen.
Don't own personal responsibility for problems if they’re not yours to own!
Make a commitment to action and follow through. Use “promise” when booking a call-back time and keep to it. If you keep your promises, you’re a good person to do business with.
You can find more ideas to help you with your business-by-phone calling at www.supersizeyoursales.com. Also, sign up for my weekly telephone tips.

04/09/2017

Spring has arrived! Are you going to "spring" into action and use it as a "springboard" to get in touch with clients you haven't talked to in a while? I'm willing to bet you have plenty of 'B' clients who would benefit from a call from you. Try it and see. Go to this free resource to find out more: https://www.supersizeyoursales.com/customer-abcs/