03/09/2026
We all know how it goes...
“They should know I need that by Friday.”
“They should know they’re supposed to update me.”
“They should know that’s part of their role.”
“They should know I wasn’t happy with how that went.”
“They should know they need to ask before doing that.”
But here’s the thing… Do they actually know? 🤔
Or have we communicated something once, vaguely mentioned it in a meeting six months ago, assumed it was obvious, or never actually said it out loud?...
A lot of workplace tension starts in the gap between what one person assumes and what another person understands.
Then the frustration builds. The manager thinks, Why am I having to explain this again?
The employee thinks, Nobody told me that?
And suddenly you’ve got two frustrated people having completely different experiences of the same situation.
Clear expectations don’t mean micromanaging people.
They mean making sure people know what they’re responsible for, what good looks like, when something needs to happen, and what they can expect from you in return.
And when something isn’t working? Communicate it. Kindly. Clearly. Early.
Because “they should know” isn’t really a communication strategy!
Need help with this? We would love to chat! 😊
www.bloomhq.co.nz