10/05/2026
Dear Maam,
I do not usually call out people by name, especially when the issue involves flight crew. I also do not usually involve myself this strongly. But this time, I am angry, upset, and deeply disappointed because taking photos of flight attendants without their consent, posting them on social media, and using those photos to shame them publicly is unacceptable.
Flight attendants are not public targets. They are trained safety professionals who are there to protect passengers, implement safety rules, and attend to passenger needs. They are not there to be photographed without permission, publicly humiliated, or used as content just because a passenger did not get what they wanted.
From the way I read your posts, it seems like you are not the victim, and your intent to attack the crew is clear. It's in your first post. Still, I will say this clearly: if you had a complaint, there was a proper way to raise it.
Airlines have official customer service channels for that. Publicly posting the faces of crew members and attacking them online is not the right way to handle any concern.
Calling flight attendants names, disrespecting them, and taking their photos without consent shows a serious lack of respect for the very people responsible for safety inside the aircraft. This is not simply about poor behavior. This becomes a safety concern, because passengers who openly disrespect crew authority may also ignore safety instructions when those instructions matter most.
I also believe this happens more often to cabin crew in Philippine carriers because our crew members are known for being kind, patient, and hospitable. Many of them will not fight back, even when they are already being disrespected. But their kindness should never be mistaken for weakness. Their professionalism should never be treated as permission to abuse them.
I am sure you would think twice before doing this on a U.S. carrier. U.S. cabin crew are known to be very firm when it comes to passenger behavior, and with strict unruly passenger policies in place, you know that actions like disrespecting crew, refusing instructions, or creating trouble on board can lead to serious consequences, heavy penalties, and even airline bans.
That is why I am renewing my call for local airlines to strengthen their policies against passengers taking photos and videos of cabin crew and ground crew without prior consent. If this continues without clear consequences, more passengers may think this behavior is acceptable.
Other establishments, including hospitals, already have clear policies against taking photos and videos of employees without permission, especially when it involves harassment, public shaming, or customer abuse. At least Cebu Pacific has already taken a stricter stance on this issue. I hope more local airlines will follow and adopt a zero-tolerance policy against abusive, disrespectful, and unruly passengers.
To our local airlines, please protect your employees. Your cabin crew and ground crew deserve to work without fear that one unhappy passenger can take their photo, twist the story, post it online, and expose them to public attacks.
To you maam, I hope you understand the weight of what you did. If you had a complaint, you should have filed it properly. But taking photos of crew members without consent and using social media to shame them is wrong. No passenger has the right to treat airline crew that way.
Our flight attendants and ground crew deserve respect, privacy, and protection. This kind of behavior should not be tolerated on any Philippine carrier or in any Philippine airport.
