27/05/2026
👩💻📊 Sharing this another small win lately.
Automation Name: Customer Tracking / Negative Feedback Follow Up Automation
Key Steps in the Process
🔁Trigger event: A negative review is logged in the system.
🔁Initial response: The workflow sends a personalized message acknowledging the feedback.
🔁Internal notification: The relevant team (e.g., customer support or quality assurance) is alerted to review the case.
🔁Follow-up actions: Request additional details or clarification from the customer.Offer a resolution or compensation if appropriate.
🔁Monitoring and escalation: If the customer responds positively, the workflow may close automatically.If unresolved, it escalates to a manager or senior representative.
I've been immersing myself in creating automation workflows in GoHighLevel recently. Before you jump into mastering automation flows, here’s what you should keep in mind:
✅ Start with the essentials. Grasp the core principles of automation and the logic behind each step. Do a lot of research!!!
✅ Cultivate the right mindset. Focus on adding value to your work, rather than just impressing clients.
✅ Stay curious about the tools you use. Picking the right tool makes all the difference in the results.
✅ Join online communities. Observe others’ work, seek help when needed, but also challenge yourself to troubleshoot independently.
🤷♀️ Learning automation workflows or AI-powered automation can feel overwhelming. Celebrate your small victories and regularly ask yourself, “What did I learn this week?” or “Did my work make a business impact?”
✅ Remember, there’s no rush. Take your time, pause when needed, and try again. Happy learning! 👩💻