iCXeed

Name: iCXeed
Address: V Corporate Center, 125 L. P. Leviste Street, Makati, 1227, PH
Telephone: +639176888464

Call Website Contact the business

A business process innovator specialising in contact centre talent and technology optimisation.

11/10/2026

AI can do more than reduce the workload. It can reveal where the next opportunity is.

IKEA is a good example.

After its AI chatbot took on 47% of customer calls, IKEA did not stop at the efficiency gain. It looked at the interactions the AI could not resolve and found a different kind of demand: customers wanted more help with interior design.

The response was not another automation project. IKEA retrained 8,500 employees to provide interior design services, creating a new revenue channel worth €1.3 billion in 2024.

That is the part of AI adoption worth paying attention to.
The role of AI in CX is not simply to take over existing work. It is to elevate the people doing it.
Because speed without empathy can break trust.

The real opportunity is using the data, insights, and capacity that automation creates to understand what customers need next, and empowering people to deliver it.

At iCXeed, we call this business process innovation. We work smarter with analytics, AI, and automation, then look beyond the efficiency gain.

Learn. Innovate. Repeat.

Visit us at iCXeed.ai.

04/10/2026

Monday starts with diskarte. When the path forward isn’t obvious, diskarte is knowing how to find one.

It’s staying resourceful when options are limited. Thinking ahead, adapting quickly, and finding practical ways around the obstacles in front of you.

At iCXeed, diskarte means turning challenges into opportunities through creativity, intuition, and a willingness to think differently.

Because sometimes, the best solution isn’t the most obvious one. It’s the one you figure out. This Monday, bring your diskarte. Find a way forward.

Visit us at iCXeed.ai

29/09/2026

Innovation by definition comes from creativity.

Arthur Nowak, Rain Abueg, Arnel Clave, MJ Mandayo, and Ken Sarte spent a day with Pablo K. Capati III and the Paburo Pots team at his home studio and farm in Batangas, Philippines.

Pablo K. Capati III is a contemporary Filipino ceramicist recognised for his wood fired, anagama kiln minimalist works that sit between functional pottery and sculpture. Grounded in a deep respect for material and process, he fires unglazed pieces for days so that flame and ash create their own natural surfaces.

Regarded as a key figure in contemporary ceramics in the Philippines, he shared how he combines disciplined craft with a playful, exploratory approach to form. His creative process is about embracing the unexpected. The kiln does not guarantee outcomes. The clay resists. The ash lands where it lands. Pablo learns and innovates with what the materials give, guided by a clear vision.

The team experienced it hands on through pinching, coiling, and slabbing clay. While expressing their creativity through clay may have been new for most of the iCXeed team, they still exercised a familiar creative muscle but through a very different medium.

Learn. Innovate. Repeat.
Passion. Focus. Discipline. Vision.
Same same, but different.

Visit us at iCXeed.ai

28/09/2026

The next chapter of cognitive CX starts here.

iCXeed has appointed Aurelien Plancque as Chief Product and AI Officer, Arnel Clave to Vice President of Technology Solutions, and Halle Nguyen as Director of CX Strategy.

These moves close a growing market gap: the need for a single partner that unifies consulting, operations, and technology to deliver cognitive customer experiences at scale. With 80+ AWS certified professionals, advanced tier accreditation in Amazon Connect and AI Services, and senior leadership expanding in Australia, iCXeed is built for scale.

Read the full announcement here: https://newshub.medianet.com.au/2026/09/icxeed-announces-key-leadership-appointments-to-accelerate-cognitive-customer-experience-innovation-on-aws/173584/

Learn. Innovate. Repeat. Visit us at iCXeed.ai.

27/09/2026

Every year, Scene to Believe brings the magic of Christmas to life for thousands of families across Australia.

Behind every Santa photo is a contact centre operation that must scale from quiet to extraordinary in a matter of weeks. Seasonal spikes do not wait for you to be ready. Stefan Hutton, CEO of Scene to Believe, partnered with iCXeed to build a cognitive operation powered by Amazon Connect and Amazon Bedrock.

The result: personalised, scalable customer experiences across voice, email, and chat that flex with demand. Analytics, AI, and automation handle the seasonal ramp. Experts focus on what matters most. And families spend less time in queues and more time making memories.

That is what working smarter looks like in practice.

Learn. Innovate. Repeat. Visit us at iCXeed.ai

24/09/2026

READY TO LEVEL UP YOUR CAREER?

We’re hiring Outbound Representatives | Dayshift

If you’re a confident communicator who knows how to build rapport, ask the right questions, and turn conversations into opportunities, we'd love to meet you!

WHO WE’RE LOOKING FOR:
✅ At least 6 months BPO experience
✅ Good spoken English & listening skills
✅ Comfortable handling outbound calls
✅ Confident, coachable, and reliable
✅ Willing to work onsite in Ortigas (has a chance to work hybrid after regularization)
✅ Within reasonable commuting distance of Ortigas, or with a reliable transportation plan

📅 Available to start October 20, 2026

WHY JOIN US?
Be part of a dynamic, passionate, and collaborative team where you can grow your skills, build your career, and have fun while doing it!

🚨 LIMITED SLOTS AVAILABLE! Send your updated CV to [email protected] and let’s get your career moving! 🚀

21/09/2026

Ready to grow your career and make an impact?

Join a team where innovation, continuous learning, collaboration, and growth are part of what we do every day.

We’re expanding our team and looking for talented individuals to join us as Property Distribution Specialist.

If you’re ready to bring your skills, ideas, and passion to a dynamic work environment, we’d love to hear from you!

📩 Apply today or tag someone who would be a great fit! Send your application directly to [email protected]

20/09/2026

Deployment is only the beginning. The real value of an Amazon Connect partner is measured long after go-live, when customer expectations evolve, business processes change, and technology capabilities increase. Who is helping your business maximise the value realisation of your technology?

At iCXeed, we do more than design and deploy. We offer an ongoing managed innovation service to help organisations continuously innovate with big data analytics, AI, automation solutions across the CX ecosystem.

As the fastest growing Amazon Connect partner in ANZ, our cognitive experts monitor performance, optimise customer journeys, refine routing strategies, evolve integrations, automate repetitive work, surface insights through analytics, and identify opportunities where AI can remove friction before it reaches your customers.

Technology alone does not create better customer experiences. It takes expert talent with the experience in delivering business outcomes through analytics, AI, and automation. We call it cognitve CX - working smarter, not harder.

If you are evaluating an Amazon Connect partner, ask about iCXeed. There is a reason we are growing so quickly. We simply help business work smarter with analytics, AI, and automation to deliver their business outcomes.

Learn. Innovate. Repeat.

13/09/2026

AI does not work through a single model. It works through a team of technologies, each with a different role.

It often starts with an LLM. This is the reasoning engine that understands language, interprets intent, and generates responses.

But on its own, it does not know your business. That is where RAG comes in. It gives the LLM access to your organisation's knowledge, whether that is product documentation, policies, knowledge bases, or customer information. Instead of relying on memory alone, it can retrieve the right information before responding.

Knowing is one thing. Connecting is another. This is where MCP helps. Think of it as the standard that allows AI to securely communicate with business systems, applications, and tools. Rather than building separate integrations for every platform, MCP creates a common way for AI to access the information and services it needs.

Once AI can understand, retrieve, and connect, the final step is action. AI agents use everything that came before to complete work. They can update a CRM, trigger a workflow, create a support ticket, schedule a follow up, or complete tasks across multiple systems without constant human intervention.

It is not about choosing between LLMs, RAG, MCP, or AI agents. Each solves a different problem, and together they transform AI from a chatbot into a connected business capability. That is how we approach cognitive CX at iCXeed, helping organisations work smarter with analytics, AI, and automation.

Learn. Innovate. Repeat.

06/09/2026

AI should not trap your customers.

Autonomous AI agents at iCXeed handle multi-step queries, make proactive decisions, and resolve issues without human intervention, but it comes down to how you blend automation with human judgment. When customers need a human, get support quickly, and ensure the support team has the full context of the interaction, so they can lean in and fix what matters.

iCXeed delivers this balance through AWS and Amazon Connect, using intelligent automation to strip out repetitive work while freeing experts to focus on human connection. Our clients achieve up to 40% efficiency gains through business process innovation that respects both customer preference and human talent.

Work smarter with analytics, AI, and automation, without losing the human experience your brand is built on. Visit us at to see how this can work in your contact centre today.

Address

V Corporate Center, 125 L. P. Leviste Street
Makati
1227

Telephone

+639176888464

Website

http://www.icxeed.ai/, http://youtube.com/@iCXeed, http://linkedin.com/company/iCXeed/

Alerts

Be the first to know and let us send you an email when iCXeed posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to iCXeed:

Want your business to be the top-listed business in Makati?