https://www.facebook.com/364098237574202/

SMAR Recruitment Services, Ruby Road, Cyberscape Gamma, Ortigas Pasig City (2026)

22/08/2023

Looking for Finance Team Lead. With background in Financial Planning and Analysis.

08/06/2023

We’re Hiring:
Cash Posting Manager

Must have:
● Bachelor’s degree in business administration, finance or health administration.
● At least five years of management experience in a healthcare environment with increasing levels of responsibility.

Preferred:
● A master’s degree holder.

Job Overview:
● Managing the reimbursement and cash management team.
● Reviewing and approving the reconciliation of bank and special accounts which may include research, payment transfer or payment refund.
● Creating and participating in process improvement initiatives.

Interested?
To apply and learn more about this position, share your CV via Messenger / Email: [email protected]

08/06/2023

We’re Hiring:
Transition Manager for Conifer Global Business Center (GBC)

Conifer Health Solutions is the revenue cycle arm of Tenet Healthcare offering revenue cycle management and value-based solutions that optimize financial performance, improve business outcomes and elevate the healthcare experience in the U.S.

We have awesome job opportunities for Transition Managers at Conifer GBC! Chosen candidates will report to the Conifer Global Business Center office at Four/NEO Bldg. 4th Ave, Taguig City.

Must Have:
● A bachelor’s degree or equivalent work experience
● Proficient in Microsoft Excel, Word, PowerPoint, Visio, SharePoint and Project

Preferred:
● A bachelor’s degree in business or healthcare administration.

Job Overview:
● Leading and supporting multiple concurrent project initiatives in support of Conifer’s strategic transformation goals
● Providing delivery capability leveraging transformation governance protocols and processes to enable GBC and offshore operations to deliver the best client performance for Conifer.

To apply and learn more about these positions, share your CV via Messenger / Email: [email protected]

01/03/2022

𝙅𝙤𝙞𝙣 𝙤𝙪𝙧 𝙜𝙧𝙤𝙬𝙞𝙣𝙜 𝙬𝙞𝙣𝙣𝙞𝙣𝙜 𝙏𝙚𝙖𝙢!

❗❗❗❗𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗜𝗻𝘁𝗲𝗿𝘃𝗶𝗲𝘄 ❗❗❗

𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬:
✅Non-tax allowances
✅20% night differential
✅HMO benefits on your 1st day PLUS one dependent upon regularization (6mos)

𝙒𝙚 𝙖𝙡𝙨𝙤 𝙧𝙚𝙬𝙖𝙧𝙙 𝙤𝙪𝙧 𝙚𝙢𝙥𝙡𝙤𝙮𝙚𝙚𝙨 𝙬𝙞𝙩𝙝 𝙜𝙧𝙚𝙖𝙩 𝙗𝙚𝙣𝙚𝙛𝙞𝙩𝙨 𝙞𝙣𝙘𝙡𝙪𝙙𝙞𝙣𝙜:

✅Life Insurance
✅Medical Reimbursements
✅Dental & Eyecare
✅Hazard Pay
✅14th-month pay
✅On top of that, there are exciting campaign perks that you may receive!

𝙁𝙤𝙧 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝘾𝙖𝙧𝙚 𝙎𝙥𝙚𝙘𝙞𝙖𝙡𝙞𝙨𝙩 𝙖𝙙𝙙𝙞𝙩𝙞𝙤𝙣𝙖𝙡 𝙗𝙚𝙣𝙚𝙛𝙞𝙩𝙨:
✅Free Meals (Onsite)
✅Monthly Performance Incentives
✅Work Onsite Allowances
✅Monthly Engagement Activities
✅Overtime Pay Rewards

𝙒𝙚 𝙖𝙧𝙚 𝙘𝙪𝙧𝙧𝙚𝙣𝙩𝙡𝙮 𝙞𝙣 𝙖 𝙑𝙞𝙧𝙩𝙪𝙖𝙡 𝙍𝙚𝙘𝙧𝙪𝙞𝙩𝙢𝙚𝙣𝙩 𝙋𝙧𝙤𝙘𝙚𝙨𝙨. 𝙁𝙤𝙧 𝙖𝙥𝙥𝙡𝙞𝙘𝙖𝙣𝙩𝙨, 𝙥𝙡𝙚𝙖𝙨𝙚 𝙚𝙣𝙨𝙪𝙧𝙚 𝙩𝙝𝙖𝙩 𝙮𝙤𝙪 𝙝𝙖𝙫𝙚 𝙖 𝙨𝙩𝙧𝙤𝙣𝙜 𝙞𝙣𝙩𝙚𝙧𝙣𝙚𝙩 𝙘𝙤𝙣𝙣𝙚𝙘𝙩𝙞𝙤𝙣 𝙖𝙩 𝙝𝙤𝙢𝙚 𝙖𝙣𝙙 𝙖 𝙙𝙚𝙨𝙠𝙩𝙤𝙥 𝙤𝙧 𝙡𝙖𝙥𝙩𝙤𝙥 𝙛𝙤𝙧 𝙩𝙝𝙚 𝙨𝙠𝙞𝙡𝙡𝙨 𝙚𝙭𝙖𝙢𝙨 𝙖𝙣𝙙 𝙫𝙞𝙙𝙚𝙤 𝙛𝙞𝙣𝙖𝙡 𝙞𝙣𝙩𝙚𝙧𝙫𝙞𝙚𝙬.

𝘛𝘰 𝘱𝘳𝘰𝘤𝘦𝘦𝘥 𝘸𝘪𝘵𝘩 𝘺𝘰𝘶𝘳 𝘢𝘱𝘱𝘭𝘪𝘤𝘢𝘵𝘪𝘰𝘯, 𝘬𝘪𝘯𝘥𝘭𝘺 𝘴𝘦𝘯𝘥 𝘺𝘰𝘶𝘳 𝘊𝘝/𝘙𝘦𝘴𝘶𝘮𝘦 𝘵𝘰 𝘀𝗺𝗮𝗿𝗿𝗲𝗰𝗿𝘂𝗶𝘁𝗲𝗺𝗲𝗻𝘁@𝗴𝗺𝗮𝗶𝗹.𝗰𝗼𝗺

01/03/2022

❗❗❗𝗪𝗲 𝗮𝗿𝗲 𝗛𝗶𝗿𝗶𝗻𝗴❗❗❗

𝙄𝙉𝙁𝙍𝘼𝙎𝙏𝙍𝙐𝘾𝙏𝙐𝙍𝙀 𝙀𝙉𝙂𝙄𝙉𝙀𝙀𝙍 𝙄𝙄𝙄 - 𝙎𝙀𝘾𝙐𝙍𝙄𝙏𝙔 𝘼𝘿𝙈𝙄𝙉

𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:

•Design and implement high availability Microsoft windows in a 24/7 datacenter enterprise environment.
•Monitors information systems for security incidents and vulnerabilities; develops monitoring and visibility capabilities; reports on incidents, vulnerabilities, and trends.
•Assist in the enforcement and monitoring of Compliance regulations.
• Implementation and troubleshooting of Zscaler Cloud which includes Zscaler Admin Portal, ZIA, SSL Security, URL & Cloud •Application filtering, Web Application Firewall Rule, HTTP/HHTPS and HTTPS Tunneling.
•Configuration, administration and troubleshooting of Ping Federate
•CrowdStrike devices management, alert, reporting, and work with Falcon complete team
•Configuration, administration and troubleshooting for SSO •Authentication for SaaS Application using PingOne
•Build and tune custom cases, dashboards, searches, reports on •SIEM platform based on cyber security and business needs
•Server and Client Machine Vulnerabilities Scanning and remediation
•Server and Client Machine Patch Management
•Advanced working knowledge of Google Suite infra-administration and support. Familiar with Admin console, •Manage Gmail, Google Drive, Vault, mobile devices.
•Advanced working knowledge of Office 365 infra-administration and support
•Advanced Working Knowledge of Microsoft Windows 2012, 2016, and 2019 servers
•Advanced working knowledge of securing VMWare ESX server environment
•Advanced working knowledge of server and workstation patching using BMC
•Active Directory management such as Architecture / GPO / DHCP / DNS / Certificate environment / Radius.
•Create and run PS scripts, write batch files to automate processes.
•Advanced knowledge of systems security functions
•Conduct hardware and software audits for compliance with established standards, policies, procedures, and configurations guidelines
•Leads projects as assigned by Manager.
•Independently utilizes resources (knowledgebase, online resources, etc.) to research solutions for difficult problems.
•Provide Level 2 and Level 3 support on the infrastructure scope including manufacturing & supply chain infrastructure
•Security KPI reporting and remediation

𝙍𝙀𝙌𝙐𝙄𝙍𝙀𝙈𝙀𝙉𝙏𝙎 𝘼𝙉𝘿 𝙌𝙐𝘼𝙇𝙄𝙁𝙄𝘾𝘼𝙏𝙄𝙊𝙉:

•Bachelor’s degree in Computer Science, Information Systems or related discipline or equivalent experience is required.
•Must have any of the certification:
CISSP, MCSE, MCP, MCTS, MCITP, VMware Certified Professional (VCP), RHCT, RHCE, RHCSA.
•Active Directory, CrowdStrike, Zscaler, Fortinet Certified, and any other related Qualifications
•Minimum 3-5 years Windows Server 2003/2008/2012/2016/2019 administration experience
•Minimum 3-5 years VMWare ESX 5 and/or VSphere 5 administration experience
•PowerShell scripting skills
•Remote management experience respected
•LINUX and UNIX experience respected
•Excellent understanding of TCP/IP based networks
•Understanding and knowledge of DNS/DHCP servers
•Problem Solving both inside and outside the box thinking
•Ability to maintain in-depth knowledge of security and networking infrastructure utilized by the company including the management and reporting of each
•Ability to work under pressure with tight deadlines
•Highly responsive and proven professionalism in communication, interpersonal, analytical, and organizational skills. Speak w/ confidence and can independently run critical incident bridge w/ vendors and other IT departments.
•Ability to get technical news in advance to address vulnerabilities at early stage

𝘼𝙙𝙙𝙞𝙩𝙞𝙤𝙣𝙖𝙡 𝙄𝙣𝙛𝙤𝙧𝙢𝙖𝙩𝙞𝙤𝙣:

•Working hours will be determined by a shift pattern 5 days a week, including weekends and bank holidays
•On-call standby service to be provided on weekends including bank holidays
•Requirement for weekend working will be in-line with service needs

𝘽𝙚𝙣𝙚𝙛𝙞𝙩𝙨
As well as the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader, transcosmos pride itself on a fun, healthy and encouraging work environment in the premium district of Mckinley Hill, Taguig.

𝙒𝙚 𝙖𝙡𝙨𝙤 𝙧𝙚𝙬𝙖𝙧𝙙 𝙤𝙛 𝙤𝙪𝙧 𝙨𝙩𝙖𝙛𝙛 𝙬𝙞𝙩𝙝 𝙜𝙧𝙚𝙖𝙩 𝙗𝙚𝙣𝙚𝙛𝙞𝙩𝙨 𝙞𝙣𝙘𝙡𝙪𝙙𝙞𝙣𝙜:

- Competitive compensation packages

- HMO/Medical and dental coverage

- Life insurance

- Non-taxable allowances

- Night differential

-14th-month pay

- And much much more!

𝘛𝘰 𝘱𝘳𝘰𝘤𝘦𝘦𝘥 𝘸𝘪𝘵𝘩 𝘺𝘰𝘶𝘳 𝘢𝘱𝘱𝘭𝘪𝘤𝘢𝘵𝘪𝘰𝘯, 𝘒𝘪𝘯𝘥𝘭𝘺 𝘴𝘦𝘯𝘥 𝘺𝘰𝘶𝘳 𝘊𝘝/𝘙𝘦𝘴𝘶𝘮𝘦 𝘵𝘰 𝘀𝗺𝗮𝗿𝗿𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁@𝗴𝗺𝗮𝗶𝗹.𝗰𝗼𝗺

01/03/2022

❗❗❗𝙒𝙚 𝙖𝙧𝙚 𝙃𝙞𝙧𝙞𝙣𝙜❗❗❗

𝙒𝙊𝙍𝙆𝙁𝙊𝙍𝘾𝙀 𝙈𝘼𝙉𝘼𝙂𝙀𝙍

𝙎𝙐𝙈𝙈𝘼𝙍𝙔 𝙊𝙁 𝙍𝙊𝙇𝙀

As the '𝙒𝙊𝙍𝙆𝙁𝙊𝙍𝘾𝙀 𝙈𝘼𝙉𝘼𝙂𝙀𝙍', you will be responsible for the hands-on planning and analysis of all workforce/scheduling activities and forecast resource planning needs.

𝙆𝙀𝙔 𝙍𝙀𝙎𝙋𝙊𝙉𝙎𝙄𝘽𝙄𝙇𝙄𝙏𝙄𝙀𝙎:

•Manages Workforce Management platform or system
Capacity planning and forecasting
•Develops and maintains scheduling processes
•Monitoring performance against plans and adjusting
•Monitoring of transaction volumes and service performance
•Monitors and manages service levels and productivity goals
Real time queue management
•Escalation workforce management issues
•Report generation and analysis
•Timely and effective communication of service or personal related issues to management/customers
•Effective communication of new processes/procedure changes with Team members

𝙍𝙚𝙦𝙪𝙞𝙧𝙚𝙢𝙚𝙣𝙩𝙨:
•University degree (or equivalent)
•At least 2-3 years experience within BPO/Call Center industry
•At least 2-3 years experience in Workforce Management
•Experience in using a workforce management system
•Advanced level of knowledge/expertise in Excel (especially calculation and analysis related skills and knows other data analysis tools).
•Knowledge of other with MS Office tools (PowerPoint, etc.).
•Analytical / data-driven work ethic
•Flexible, adaptable and able to work to tight deadlines
•Excellent organization skills
•Ability to apply creative solutions to resolve challenges
•Ability to build effective working relationships at all levels.
•Ability to work well in a team environment.

𝘽𝙚𝙣𝙚𝙛𝙞𝙩𝙨
We are offering you the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader. At Transcosmos, we pride ourself on a fun, healthy and encouraging work environment within the premium district of Mckinley Hill, Taguig.

𝙒𝙚 𝙖𝙡𝙨𝙤 𝙧𝙚𝙬𝙖𝙧𝙙 𝙤𝙛 𝙤𝙪𝙧 𝙨𝙩𝙖𝙛𝙛 𝙬𝙞𝙩𝙝 𝙜𝙧𝙚𝙖𝙩 𝙗𝙚𝙣𝙚𝙛𝙞𝙩𝙨 𝙞𝙣𝙘𝙡𝙪𝙙𝙞𝙣𝙜:

· Competitive compensation packages

· HMO/Medical and dental coverage

· Life insurance

· Non-taxable allowances

· Night differential

· 14th-month pay

· And much much more!

𝖳𝗈 𝗉𝗋𝗈𝖼𝖾𝖾𝖽 𝗐𝗂𝗍𝗁 𝗒𝗈𝗎𝗋 𝖺𝗉𝗉𝗅𝗂𝖼𝖺𝗍𝗂𝗈𝗇, 𝗌𝖾𝗇𝖽 𝗒𝗈𝗎𝗋 𝖢𝖵/𝖱𝖾𝗌𝗎𝗆𝖾 𝗍𝗈 𝘀𝗺𝗮𝗿𝗿𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁@𝗴𝗺𝗮𝗶𝗹.𝗰𝗼𝗺

01/03/2022

❗❗❗𝙒𝙚 𝙖𝙧𝙚 𝙃𝙞𝙧𝙞𝙣𝙜❗❗❗

𝙌𝙐𝘼𝙇𝙄𝙏𝙔 𝘼𝙎𝙎𝙐𝙍𝘼𝙉𝘾𝙀 𝙎𝙋𝙀𝘾𝙄𝘼𝙇𝙄𝙎𝙏

𝙆𝙚𝙮 𝙏𝙖𝙨𝙠𝙨 𝙖𝙣𝙙 𝙍𝙚𝙨𝙥𝙤𝙣𝙨𝙞𝙗𝙞𝙡𝙞𝙩𝙞𝙚𝙨:

•Perform live and historical analysis and provide feedback to the appropriate groups and individuals in an effective manner.
•Perform assessment of recorded phone calls.
•Monitor quality of outbound service related emails.
•Perform assessment of other customer interactions.
•Perform case reviews and provide trend data to the management team.
•Prepare and analyse internal and external quality reports for management staff review.
•Assess historical management reports and gain an understanding of the factors that have enabled transcosmos to achieve or fail to meet SLA.
•Prepare, communicate, and coordinate surveys and provide feedback to the relevant parties in a useful format.
•Provide formal and informal feedback to staff and management, in a positive and professional manner, that facilities improvements in service quality.
•Ensure that reports are completed accurately.
•Maintain a quality business relationship with all customers.
•Ensure you have a complete understanding of the transcosmos quality procedures.
•Act professionally and competently and take on the responsibility to highlight any issues within the company you have concern with to Management.

𝙍𝙚𝙦𝙪𝙞𝙧𝙚𝙢𝙚𝙣𝙩𝙨:
•2 years Customer Support experience or 1 years experience in a QA role
•Excellent oral, written and interpersonal communication skills.
•Exceptional listening and analytical skills.
•Exceptional attention to detail.
Good personal organizational skills.
•Ability to build effective working relationships at all levels.
Intermediate level of knowledge/expertise with MS Office (Word, Excel & PowerPoint).
•Intermediate to advanced level of knowledge of IT support services.
•Strong knowledge of customer care processes and techniques.
•Ability to work well in a team environment.
•Dedication to providing exceptional customer service.
•Flexible to work on a shifting schedule (24/7 support)

𝘽𝙚𝙣𝙚𝙛𝙞𝙩𝙨
As well as the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader, transcosmos prides itself on a fun, healthy and encouraging work environment in the premium district of McKinley Hill, Taguig.

𝙒𝙚 𝙖𝙡𝙨𝙤 𝙧𝙚𝙬𝙖𝙧𝙙 𝙤𝙛 𝙤𝙪𝙧 𝙨𝙩𝙖𝙛𝙛 𝙬𝙞𝙩𝙝 𝙜𝙧𝙚𝙖𝙩 𝙗𝙚𝙣𝙚𝙛𝙞𝙩𝙨 𝙞𝙣𝙘𝙡𝙪𝙙𝙞𝙣𝙜:

•Competitive compensation packages
•HMO/Medical and dental coverage
•Life insurance
•Non-taxable allowances
•Night differential
•14th-month Pay
•And much much more!

𝘛𝘰 𝘱𝘳𝘰𝘤𝘦𝘦𝘥 𝘸𝘪𝘵𝘩 𝘺𝘰𝘶𝘳 𝘢𝘱𝘱𝘭𝘪𝘤𝘢𝘵𝘪𝘰𝘯, 𝘬𝘪𝘯𝘥𝘭𝘺 𝘴𝘦𝘯𝘥 𝘺𝘰𝘶𝘳 𝘳𝘦𝘴𝘶𝘮𝘦 𝘵𝘰 𝙨𝙢𝙖𝙧𝙧𝙚𝙘𝙧𝙪𝙞𝙩𝙢𝙚𝙣𝙩@𝙜𝙢𝙖𝙞𝙡.𝙘𝙤𝙢

01/03/2022

❗❗❗𝙒𝙚 𝙖𝙧𝙚 𝙃𝙞𝙧𝙞𝙣𝙜❗❗❗

𝙌𝙐𝘼𝙇𝙄𝙏𝙔 𝙖𝙣𝙙 𝙏𝙍𝘼𝙄𝙉𝙄𝙉𝙂 𝙈𝘼𝙉𝘼𝙂𝙀𝙍

𝙆𝙚𝙮 𝙏𝙖𝙨𝙠 𝙖𝙣𝙙 𝙍𝙚𝙨𝙥𝙤𝙣𝙨𝙞𝙗𝙞𝙡𝙞𝙩𝙞𝙚𝙨:

•Build a sustainable Quality program that adheres to COPC Standard/Quality guidelines
•Provide formal and informal feedback to staff and management, in a positive and professional manner, that facilities improvements in service quality
•Perform assessment of recorded phone calls
•Monitor quality of outbound service related emails
•Perform assessment of other customer interactions
•Point of contact for Quality activities at the Site

𝙍𝙚𝙦𝙪𝙞𝙧𝙚𝙢𝙚𝙣𝙩𝙨:
•Valid Passport for international travel
•University (degree or equivalent)
•At least 3 years’ experience in a Quality Assurance role within a managed services
•At least 1 year experience of managing a Quality program
•Excellent oral, written and interpersonal communication skills
•Exceptional listening and analytical skills
•Exceptional attention to detail
•Good personal organizational skills
•Ability to build effective working relationships at all levels
Intermediate level of knowledge/expertise with MS Office (Word, Excel & PowerPoint)
•Intermediate to advanced level of knowledge of IT support services
•Strong knowledge of customer care processes and techniques
•Ability to work well in a team environment
•Dedication to providing exceptional customer service

𝘿𝙚𝙨𝙞𝙧𝙚𝙙:

✓6-sigma
✓COPC
✓Mobile devices / handset / electronic experience

𝘽𝙚𝙣𝙚𝙛𝙞𝙩𝙨:
We are offering you the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader. At Transcosmos, we pride ourself on a fun, healthy and encouraging work environment within the premium district of McKinley Hill, Taguig.

𝙒𝙚 𝙖𝙡𝙨𝙤 𝙧𝙚𝙬𝙖𝙧𝙙 𝙤𝙛 𝙤𝙪𝙧 𝙨𝙩𝙖𝙛𝙛 𝙬𝙞𝙩𝙝 𝙜𝙧𝙚𝙖𝙩 𝙗𝙚𝙣𝙚𝙛𝙞𝙩𝙨 𝙞𝙣𝙘𝙡𝙪𝙙𝙞𝙣𝙜:

· Competitive compensation packages

· HMO/Medical and dental coverage

· Life insurance

· Non-taxable allowances

· Night differential

· 14th Month pay

· And much much more!

𝘛𝘰 𝘱𝘳𝘰𝘤𝘦𝘦𝘥 𝘸𝘪𝘵𝘩 𝘺𝘰𝘶𝘳 𝘢𝘱𝘱𝘭𝘪𝘤𝘢𝘵𝘪𝘰𝘯, 𝘬𝘪𝘯𝘥𝘭𝘺 𝘴𝘦𝘯𝘥 𝘺𝘰𝘶𝘳 𝘳𝘦𝘴𝘶𝘮𝘦 𝘵𝘰 𝙨𝙢𝙖𝙧𝙧𝙚𝙘𝙧𝙪𝙞𝙩𝙢𝙚𝙣𝙩@𝙜𝙢𝙖𝙞𝙡.𝙘𝙤𝙢

01/03/2022

❗❗❗𝙒𝙚 𝙖𝙧𝙚 𝙃𝙞𝙧𝙞𝙣𝙜❗❗❗

𝙏𝙧𝙖𝙞𝙣𝙞𝙣𝙜 𝙎𝙥𝙚𝙘𝙞𝙖𝙡𝙞𝙨𝙩 ( 𝙐𝙎 𝙏𝙚𝙡𝙘𝙤)

𝙅𝙤𝙗 𝙎𝙪𝙢𝙢𝙖𝙧𝙮:

Training Instructors are responsible for delivering end-to-end Training activities on behalf of our pioneer US Telco account! As well leading the initial new-hire/classroom training (inc Culture, Soft Skills and Product/Processes), you will also partner with ongoing Operations/Performance Development depts to develop both group and individual learning programs for the 'Customer Care Agents' within the service.

𝙆𝙚𝙮 𝙏𝙖𝙨𝙠 𝙖𝙣𝙙 𝙍𝙚𝙨𝙥𝙤𝙣𝙨𝙞𝙗𝙞𝙡𝙞𝙩𝙞𝙚𝙨:

•Create, maintain and manage all services training material for both company/customer
•Deliver face to face and/or remote training to internal service delivery staff
•Manage and maintain all service agents’ progression with on-going service development
•Create, maintain and manage all Services timetable of training for new starter’s inductions for both Internal and External customers
•Organise 1-2-1 development review documentation for each agent, attend development reviews with Service Delivery Manager/Team Leader
•Perform initial and on-going language training for new starters
•Make effective use of procedural, informational, and technical documentation

𝙍𝙚𝙦𝙪𝙞𝙧𝙚𝙢𝙚𝙣𝙩𝙨:
•Must have University degree
•Exceptional English communication skills
•At least 2 year’s experience in Training (multinational corporate customer support environment)
•Highly customer focused with a good understanding and working knowledge of the Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently at all levels
•Ability to earn the respect of internal and external customers, colleagues, and management
•Flexible, adaptable and able to work to tight deadlines
Self-motivated with excellent organisational skills
•Experienced facilitator who can implement program changes quickly and with a high degree of success
•Dynamic, energetic facilitator with the ability to read an audience and adjust delivery accordingly
•Flexible, adaptable and able to work to tight deadlines
•Excellent presentation & facilitation skills
•Flexible to work on a shifting schedule (24/7 support)
Benefits
As well as the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader, transcosmos pride itself on a fun, healthy and encouraging work environment in the premium district of Mckinley Hill, Taguig.

𝙒𝙚 𝙖𝙡𝙨𝙤 𝙧𝙚𝙬𝙖𝙧𝙙 𝙤𝙛 𝙤𝙪𝙧 𝙨𝙩𝙖𝙛𝙛 𝙬𝙞𝙩𝙝 𝙜𝙧𝙚𝙖𝙩 𝙗𝙚𝙣𝙚𝙛𝙞𝙩𝙨 𝙞𝙣𝙘𝙡𝙪𝙙𝙞𝙣𝙜:

· Competitive compensation packages

· HMO/Medical and dental coverage

· Life insurance

· Non-taxable allowances

· Night differential

· 14th Month Pay

· And much much more!

#𝙏𝙚𝙖𝙢𝙒𝙤𝙧𝙠𝙈𝙖𝙠𝙚𝙨𝙏𝙝𝙚𝘿𝙧𝙚𝙖𝙢𝙒𝙤𝙧𝙠...😉

𝘛𝘰 𝘱𝘳𝘰𝘤𝘦𝘦𝘥 𝘸𝘪𝘵𝘩 𝘺𝘰𝘶𝘳 𝘢𝘱𝘱𝘭𝘪𝘤𝘢𝘵𝘪𝘰𝘯, 𝘬𝘪𝘯𝘥𝘭𝘺 𝘴𝘦𝘯𝘥 𝘺𝘰𝘶𝘳 𝘳𝘦𝘴𝘶𝘮𝘦 𝘵𝘰 𝘀𝗺𝗮𝗿𝗿𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁@𝗴𝗺𝗮𝗶𝗹.𝗰𝗼𝗺

01/03/2022

❗❗❗𝙒𝙚 𝙖𝙧𝙚 𝙃𝙄𝙍𝙄𝙉𝙂❗❗❗

𝙏𝙀𝘼𝙈 𝙇𝙀𝘼𝘿𝙀𝙍 (𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝘾𝘼𝙍𝙀) | 𝙏𝙀𝙇𝘾𝙊 𝘼𝘾𝘾𝙊𝙐𝙉𝙏

The 𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿 is responsible for providing and supporting the day to day provision of the Services and promoting the knowledge and understanding of the Customer Care, in a manner which is conducive to effective working relationships and in line with transcosmos’ values and objectives. This includes ensuring that a continually high level of service is provided to the customers as set out in transcosmos’ agreements with customers. In order to provide this high level of service the Team Leader will be required to effectively manage their available resources, including team members, equipment, information and technologies, and to ensure that all necessary information is available to and understood by the Customer Care team.

𝗦𝘂𝗺𝗺𝗮𝗿𝘆 𝗼𝗳 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:

* Maintain a quality business relationship with all customers

* Manage agent resource and performance

* Provide high level professional customer service in an efficient manner

* Maintain the day to day operation of the team

* Actively promote the team's understanding of relevant tasks and procedural information through effective knowledge management

𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:

At least 3 years’ experience in the Customer Service field
At least 1 year team management experience
Have a proven track record demonstrating the skills and qualities outlined in this document.
Previous use of Ticket Logging systems
Excellent Customer Service/Support skills
Good Microsoft Office skills
Flexible to work on a shifting schedule (24/7 support)
Benefits
As well as the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader, transcosmos prides itself on a fun, healthy and encouraging work environment in the premium district of McKinley Hill, Taguig.

𝗪𝗲 𝗮𝗹𝘀𝗼 𝗿𝗲𝘄𝗮𝗿𝗱 𝗼𝗳 𝗼𝘂𝗿 𝘀𝘁𝗮𝗳𝗳 𝘄𝗶𝘁𝗵 𝗴𝗿𝗲𝗮𝘁 𝗯𝗲𝗻𝗲𝗳𝗶𝘁𝘀 𝗶𝗻𝗰𝗹𝘂𝗱𝗶𝗻𝗴:
· Competitive compensation packages
· HMO/Medical and dental coverage
· Life insurance
· Non-taxable allowances
· Night differential
· 14th-month Pay
· And much much more!

𝘛𝘰 𝘱𝘳𝘰𝘤𝘦𝘦𝘥 𝘸𝘪𝘵𝘩 𝘺𝘰𝘶𝘳 𝘢𝘱𝘱𝘭𝘪𝘤𝘢𝘵𝘪𝘰𝘯, 𝘱𝘭𝘦𝘢𝘴𝘦 𝘴𝘦𝘯𝘥 𝘺𝘰𝘶𝘳 𝘳𝘦𝘴𝘶𝘮𝘦 𝘵𝘰 𝐬𝐦𝐚𝐫𝐫𝐞𝐜𝐫𝐮𝐢𝐭𝐦𝐞𝐧𝐭@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦

01/03/2022

𝙅𝙤𝙞𝙣 𝙤𝙪𝙧 𝙜𝙧𝙤𝙬𝙞𝙣𝙜 𝙬𝙞𝙣𝙣𝙞𝙣𝙜 𝙩𝙚𝙖𝙢!

Job Title: 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗖𝗮𝗿𝗲 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁

Start Date: 𝗠𝗮𝗿𝗰𝗵 14, 2022

Job Type: 𝗣𝗲𝗿𝗺𝗮𝗻𝗲𝗻𝘁 - 𝗙𝘂𝗹𝗹 𝗧𝗶𝗺𝗲

Location: 𝗧𝗮𝗴𝘂𝗶𝗴, 𝗣𝗵𝗶𝗹𝗶𝗽𝗽𝗶𝗻𝗲𝘀

Job Category: 𝗖𝗮𝗹𝗹 𝗖𝗲𝗻𝘁𝗿𝗲 𝗮𝗻𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲

𝙎𝙪𝙢𝙢𝙖𝙧𝙮 𝙤𝙛 𝙩𝙝𝙚 𝙅𝙤𝙗:
You will handle inbound and/or outbound customer contacts for the project including questions on products and Customer/Support including billing and rate plan questions and changes, customer retention, up-sells, data product, and service technical support, troubleshooting, sales, and addition of new lines of service.

𝙍𝙚𝙦𝙪𝙞𝙧𝙚𝙢𝙚𝙣𝙩𝙨:

At least High School graduate
2 years+ BPO experience handling international customers
Excellent communication skills
Has strong internet connection at home
Amenable to work onsite
Available to start 𝘼𝙎𝘼𝙋!

𝘽𝙚𝙣𝙚𝙛𝙞𝙩𝙨
𝘾𝙤𝙢𝙥𝙚𝙣𝙨𝙖𝙩𝙞𝙤𝙣 𝘿𝙚𝙩𝙖𝙞𝙡𝙨:

PHP 26,000 basic salary
Non-tax allowances
20% night differential
HMO benefits on your 1st day PLUS one dependent upon regularization (6mos)
We also reward our employees with great benefits including:

Life Insurance
Medical Reimbursements
Dental & Eyecare
Hazard Pay
14th-month pay
On top of that, there are exciting campaign perks that you may receive!

✓𝙁𝙧𝙚𝙚 𝙈𝙚𝙖𝙡𝙨 (𝙊𝙣𝙨𝙞𝙩𝙚)
✓𝙈𝙤𝙣𝙩𝙝𝙡𝙮 𝙋𝙚𝙧𝙛𝙤𝙧𝙢𝙖𝙣𝙘𝙚 𝙄𝙣𝙘𝙚𝙣𝙩𝙞𝙫𝙚𝙨
✓𝙒𝙤𝙧𝙠 𝙊𝙣𝙨𝙞𝙩𝙚 𝘼𝙡𝙡𝙤𝙬𝙖𝙣𝙘𝙚𝙨
✓𝙈𝙤𝙣𝙩𝙝𝙡𝙮 𝙀𝙣𝙜𝙖𝙜𝙚𝙢𝙚𝙣𝙩 𝘼𝙘𝙩𝙞𝙫𝙞𝙩𝙞𝙚𝙨
✓𝙊𝙫𝙚𝙧𝙩𝙞𝙢𝙚 𝙋𝙖𝙮 𝙍𝙚𝙬𝙖𝙧𝙙𝙨

𝑇𝑜 𝑝𝑟𝑜𝑐𝑒𝑒𝑑 𝑤𝑖𝑡ℎ 𝑦𝑜𝑢𝑟 𝑎𝑝𝑝𝑙𝑖𝑐𝑎𝑡𝑖𝑜𝑛, 𝑝𝑙𝑒𝑎𝑠𝑒 𝑠𝑒𝑛𝑑 𝑦𝑜𝑢𝑟 𝑟𝑒𝑠𝑢𝑚𝑒 to 𝘀𝗺𝗮𝗿𝗿𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁@𝗴𝗺𝗮𝗶𝗹.𝗰𝗼𝗺

01/03/2022

❗𝙒𝙚 𝙖𝙧𝙚 𝙡𝙤𝙤𝙠𝙞𝙣𝙜 𝙛𝙤𝙧 𝙖𝙣 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚𝙙 𝙗𝙪𝙨𝙞𝙣𝙚𝙨𝙨 𝙧𝙚𝙡𝙖𝙩𝙞𝙤𝙣𝙨𝙝𝙞𝙥 𝙖𝙣𝙙 𝙆𝙚𝙮 𝘼𝙘𝙘𝙤𝙪𝙣𝙩 𝙈𝙖𝙣𝙖𝙜𝙚𝙧𝙨 𝙩𝙤 𝙟𝙤𝙞𝙣 𝙤𝙪𝙧 𝙜𝙡𝙤𝙗𝙖𝙡 𝙎𝙖𝙡𝙚𝙨 𝙩𝙚𝙖𝙢!

You will be overall responsible for retaining and developing client relationships in order to generate new revenue streams, and work passionately to achieve business goals and Sales.

The ideal applicant will possess strong people skills and customer service/administrative skills along with considerable commercial experience within a previous BPO Sales role.

𝙎𝙪𝙢𝙢𝙖𝙧𝙮 𝙤𝙛 𝙍𝙤𝙡𝙚:

This is an exciting opportunity to work with in a vibrant, entrepreneurial working environment. This is an existing business role.

𝙆𝙚𝙮 𝘼𝙘𝙘𝙤𝙪𝙣𝙩 𝙈𝙖𝙣𝙖𝙜𝙚𝙧 works as part of the Sales team aligned to the overall performance and growth.
•Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)
•Developing strong relationships clients and colleagues (KPI: Strong network in place & people development is evident)
•Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)
•Contributing to service transformation and business growth (KPI: Further profitable service revenue)
•The role holder will act as, and be seen as, a respected and trusted strategic adviser to the clients for all Transcosmos services with specific focus on their own designated client base.

𝘿𝙪𝙩𝙞𝙚𝙨 𝙖𝙣𝙙 𝙍𝙚𝙨𝙥𝙤𝙣𝙨𝙞𝙗𝙞𝙡𝙞𝙩𝙞𝙚𝙨:

•Take all necessary measures to gain a full understanding of the client’s business, their issues, opportunities and objectives
•Take responsibility for building and managing a strong working relationship across all levels of the clients business and build the trust of the client through clear direction, honesty and integrity
•Strive to produce engaging and effective creative solutions by working closely with Transcosmos colleagues. Understand the value of a creative idea and managing the clients expectations to deliver the best results
•Ensuring that the services being delivered for the client/s are documented within the Customer Portfolio, and developing and publishing relevant service based case studies
•Ensure that all work developed and presented is relevant, on brief and in keeping with the client’s brand objectives. Communicate to clients any changes that may have occurred that will affect service delivery

𝙍𝙚𝙦𝙪𝙞𝙧𝙚𝙢𝙚𝙣𝙩𝙨:
•3-5 years of commercial experience within Sales/Account Management
•At least 2-3 years experience in the BPO industry
•Working closely with multiple stakeholders
•Determined and consultative approach
•Basic/Intermediate understanding of Excel/Word/Powerpoint
•Experience within Australian/New Zealand markets
•Eligibility Requirements:

"𝙄𝙣𝙩𝙚𝙧𝙣𝙖𝙩𝙞𝙤𝙣𝙖𝙡 𝙩𝙧𝙖𝙫𝙚𝙡 𝙢𝙖𝙮 𝙗𝙚 𝙧𝙚𝙦𝙪𝙞𝙧𝙚𝙙"

𝘽𝙚𝙣𝙚𝙛𝙞𝙩𝙨
As well as the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader, transcosmos pride itself on a fun, healthy and encouraging work environment in the premium district of Mckinley Hill, Taguig.

𝙒𝙚 𝙖𝙡𝙨𝙤 𝙧𝙚𝙬𝙖𝙧𝙙 𝙤𝙛 𝙤𝙪𝙧 𝙨𝙩𝙖𝙛𝙛 𝙬𝙞𝙩𝙝 𝙜𝙧𝙚𝙖𝙩 𝙗𝙚𝙣𝙚𝙛𝙞𝙩𝙨 𝙞𝙣𝙘𝙡𝙪𝙙𝙞𝙣𝙜:

•Competitive compensation packages
•HMO/Medical and dental coverage
•Life insurance
•Non-taxable allowances
•Night differential
•14th-month pay
𝗔𝗻𝗱 𝗺𝘂𝗰𝗵, 𝗺𝘂𝗰𝗵 𝗺𝗼𝗿𝗲!

𝘛𝘰 𝘱𝘳𝘰𝘤𝘦𝘦𝘥 𝘸𝘪𝘵𝘩 𝘺𝘰𝘶𝘳 𝘢𝘱𝘱𝘭𝘪𝘤𝘢𝘵𝘪𝘰𝘯, 𝘬𝘪𝘯𝘥𝘭𝘺 𝘴𝘦𝘯𝘥 𝘺𝘰𝘶𝘳 𝘳𝘦𝘴𝘶𝘮𝘦 𝘵𝘰 𝘀𝗺𝗮𝗿𝗿𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁@𝗴𝗺𝗮𝗶𝗹.𝗰𝗼𝗺

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