I have worked as a Customer Service Officer at the Marketing Department of the Clark International Airport Corporation (CIAC) for seven (7) years. I have greatly contributed to the 97.78% satisfaction rating of our customers for the year 2021 by giving exemplary service to our clients. As a pragmatic thinker, I communicate based on facts and not fancy. I am an excellent listener. I know when to ta
lk and when to be quiet. And before I speak, I analyze the things I would like to utter since I love to tackle topics with importance to all concerned. I can skillfully outline strategies after careful review. Your secrets are safe with me since I am an honest and private person. I have worked directly with two (2) Executive Vice Presidents (5 years) and with the President (2 years) at the CIAC, where I was entrusted with confidential information that only reached designated recipients. As a private person, I rarely show emotion and I am able to remain calm even when under pressure. My detailed responsibilities as a Customer Service Officer of the CIAC Marketing Department include:
- preparation of letters/contracts,
- assist clients on concerns/queries,
- answer email, phone/mobile, Viber, and personal inquiries on available land/office space,
- coordinate and provide copies of requests of locators to concerned departments;
- ensure that requests of locators are completed at the soonest possible time;
- ocular inspection on suitable space,
- ensure complete requirements are submitted,
- assess submitted documents,
- preparation of memorandum and PowerPoint presentation for management approval,
- preparation of a letter indicating management-approved terms and conditions,
- endorsement for application of permits,
- assist in any other concerns/issues,
- preparation of reports, certifications,
- update the database in excel or Google sheets,
- attend meetings with locators or other government agencies,
- preparation of minutes of the meeting
I am currently undergoing General Virtual Assistant (GVA) Training to fully equip me as a freelancer. I always want to improve my abilities and gain more knowledge for self-development. As a curiosity-provoking individual, I just attended a Digital Marketing Workshop (focused on Search Engine Optimization) last October 10, 2022, hosted by the Philippine Board of Investments as part of the Philippine Investment Promotion Plan. I recently finished a four-day course in Marketing and Business Planning for Non-Marketers last September 24, 2022, organized by the Professional Schools of Ateneo De Manila University. In 2018, I attended seminars including Marketing in the Digital Age: E-Marketing Strategies; and Global Strategic Marketing at the Philippine Trade Training Center. In our six (13) days of GVA Training, I have learned or used the following Social Media Management Tools:
- Trello
- Sprout Social
- Canva Design and Content Planner
- Asana
- Streaks
- CRM
- FB Meta Content Planner
I can easily meld into groups and I can also work independently. Either way, I always do things to the best of my abilities and I can guarantee quality and calculated output for your business. I am willing to be trained and be challenged with new opportunities to enhance and unleash any new skills needed to support your business. I am looking forward to working with you. Thank you for visiting my page.
