20/09/2024
We have an important alert for you!
Recently, we’ve received reports of unauthorized individuals approaching our subscribers, claiming to be PLDT technicians and offering to replace defective routers. Please be aware that these individuals are NOT affiliated with PLDT.
To protect yourself and ensure proper service:
Do Not Engage: If approached by someone claiming to be a PLDT technician, do not let them into your home or provide any personal information.
Report Issues via Hotline: For any internet-related concerns, please contact our official hotline at 171.
Request a Repair Ticket: Make sure to ask for a repair ticket when you call, so your issue is officially logged and tracked.
Wait for Authorized Service: Only trust authorized PLDT technicians who will reach out to you to schedule any necessary repairs or replacements.
Your safety is our priority! If you notice any suspicious behavior, please report it to us or local authorities immediately.
Thank you for being a valued member of the PLDT family!
Sincerely,
PLDT Customer Service Team