30/08/2026
I started in 2005 as a call center agent, and that matters for the CRO work I am doing now.
This photo was taken during my call center years, around 2007 to 2011, when I worked at JPMorgan Chase.
Headset on.
Customer conversations all day.
Learning, before I had the language for it, where trust moves and where it dies.
My first real training was not in strategy decks.
It was in actual conversations.
What people ask.
Where they hesitate.
What makes them trust.
What makes them disappear.
What happens when the person on the other side does not know the next move.
From there, I moved through operations, marketing support, LinkedIn, lead generation, systems, team workflows, remote team management, executive assistance, learning and development, freelance clients, digital marketing agencies and founder-led ex*****on.
I only started stepping into more formal leadership roles around 2020, apart from leading my own clients and agencies before that.
But the pattern recognition started much earlier.
The same problem kept showing up.
The business did not always need more attention.
Warm leads were already there.
Someone commented.
Someone replied.
Someone asked for details.
Someone booked a call.
Someone received a proposal.
But somewhere between visibility and revenue, the opportunity stopped moving.
Sometimes the reply came too late.
Sometimes the founder was the only person who knew what to say next.
Sometimes the offer sounded different depending on who explained it.
Sometimes the proposal sat for days.
Sometimes the team was waiting for approval.
That is the work I am moving into now.
Fractional Chief Revenue Officer work for remote founder-led B2B service businesses.
Not because I have been selling Fractional Chief Revenue Officer services since 2005. That would not be true.
Because I have spent 20 years close to the places where revenue either moves or quietly leaks.
Customer conversations.
Handoffs.
Follow-up.
Offer clarity.
Team ownership.
Founder bottlenecks.
Operating systems.
In plain English:
I help founder-led service businesses find where visibility stops becoming revenue, then fix the path so the team can actually run it.
The starting point is the Revenue Leak Audit.
Because before a founder asks for more leads, I want to know what happened to the leads they already had.
Visibility might already be working.
The backend might not be.
That is where I come in.