15/07/2026
Customer Support Representative
We are looking for a professional, friendly, and reliable Customer Support Representative to join our growing team.
The ideal candidate will be responsible for assisting customers through email, live chat, and other support channels. You should have strong communication skills, a positive attitude, and the ability to handle customer concerns calmly and professionally.
Key Responsibilities:
• Respond to customer inquiries through email and live chat
• Assist customers with order tracking, returns, refunds, replacements, and product-related questions
• Handle customer complaints professionally and provide suitable solutions
• Maintain accurate customer and order records
• Follow company policies, procedures, and approved response templates
• Escalate complex cases to the relevant department when necessary
• Manage multiple customer conversations while maintaining response quality
• Ensure customers receive timely, polite, and helpful support
Requirements:
• Excellent written and verbal English communication skills
• Previous customer support or e-commerce experience is preferred
• Experience with Shopify, Gorgias, Richpanel, Zendesk, or similar platforms is a plus
• Strong problem-solving and communication skills
• Ability to work independently and as part of a team
• Good attention to detail and time-management skills
• Reliable internet connection and a suitable working environment
• Ability to work according to the required shift schedule
What We Offer:
• Competitive salary
• Professional and supportive working environment
• Training and career growth opportunities
• Performance-based incentives
• Opportunity to work with international e-commerce brands
Interested candidates should submit their updated CV along with a brief introduction highlighting their relevant customer support experience.
