30/09/2012
Yadira Perry: Hi. My name is Yadira, how are you today?
Aurangzaib: Im fine.
Aurangzaib: What about U
Aurangzaib: I'm having a lil problem, please tell me if u could do something for me
Yadira Perry: I'm great, thank you.
Yadira Perry: What exactly seems to be the issue?
Aurangzaib: I have ftp account, and 3 users use that to upload the files etc..
Aurangzaib: I dont know what happened, may be by mistake.. the data / files of the domain funpk.net has been deleted.
Aurangzaib: It happened 2,3 days back, I dint know about that, just now i visited my site and it said "Directory has no index"
Aurangzaib: Then i came to know, that here's no file in funpk.net's directory
Yadira Perry: I apologize for any inconvenience this has caused you.
Aurangzaib: Please restore it's files from your side
Yadira Perry: We provide 'Site Backups and Restore' tool. You can use this tool to take the backup of the website files for past 7 days.
Yadira Perry: You will be billed $12.95/ year for this tool.
Yadira Perry: Would you be interested in this ?
Aurangzaib: Im not going to use it permanently, because i dont do delete data.. these mistakes never happen again n again
Aurangzaib: I requested you to do that from your side just once.
Yadira Perry: May I place you on hold for 3 to 4 minutes, while I check this for you?
Aurangzaib: No prob.
Yadira Perry: Thank you for your patience. I am still looking into your issue. Can you please hold for another 3 to 4 minutes?
Aurangzaib: Yes I can.
Yadira Perry: Thank you for holding.
Yadira Perry: I'm sorry, in order to assist you, I am going to have to ask a member of our team who specializes in this issue to take care of this for you.
Yadira Perry: You can check the resolution at:
Yadira Perry: http://www.ipage.com/support/
Aurangzaib: What should i do?
Aurangzaib: with this link
Yadira Perry: You can expect a response regarding your issue within 2-4 hours.
Yadira Perry: You will receive an email from our specialists.
Aurangzaib: Ok, have you submitted the ticket regarding the issue?
Aurangzaib: Are you there?
Yadira Perry: Yes. I will create a ticket.
Aurangzaib: Ok, Please do that as soon as possible
Aurangzaib: I need my files / site back..
Yadira Perry: Okay.
Aurangzaib: Ok.
Aurangzaib: Thankyou for your time.
Yadira Perry: Is there anything else I can assist you with today?
Aurangzaib: Nothing else.
Yadira Perry: Thank you for chatting with us. Please feel free to contact us at any time. We are available 24x7.
