07/09/2023
We are hiring.
At Graphic View, we are always looking for stellar talent.
If you’d like to be a valuable addition to our team, please email us at [email protected] with the subject line CSR Post.
Salary: 40k to 60k PKR + Commission (Depending on Experience)
Location: 16-E, Davis Road, Lahore, Pakistan
Employment Type: Full-Time - Onsite (Night Shift 7 pm to 4 am)
Customer Service / Sales Representative
Our Customer Service / Sales Representatives
Interact with customers to provide information in response to inquiries/quotes about products and services and, when required, handle and resolve customer concerns, complaints, and issues. The CSR is responsible for sales and order entry. This is a full-time position with a generous benefits package. Some customer service experience in a relevant office setting or equivalent education is desired.
Goals & Objectives for Maintaining a Customer Focus:
> Understanding Customer Needs
> Providing Personalized Service
> Acting Professionally
> Keeping Customers Informed
> Sales Role
> Customer Relationship Manager Role
> Order Development and Entry Role
> Email Marketing
Duties & Responsibilities:
> Respond to customer inquiries for quotes, orders and sample requests.
> Assist the Graphics Department with new artwork received by the customer by analysing the customer’s request.
> Submit proofs to customers and follow up with them
> Maintain a superior level of accuracy while doing any work, particularly involving order management.
> Communicate with the Graphics Department and the Production Team to verify that all information is correct and understood.
> Acquire knowledge of all products and follow office procedures for all systems.
Key Technical Skills & Knowledge:
> Customer relationship experience in Manufacturing or Customized Products
> Two or three years’ experience in CSR
MS Office experience with either Access or Excel
Computer literacy at Medium Level
> Detail-oriented/focused/good attention span
> Excellent in telephone etiquette and protocol
> Excellent communication skills/active listener/concise communicator
> Organized and neat
> Possesses knowledge of the structure and rules of grammar
> Quick learner of product and service knowledge
> Experienced in Customer Service and Inside Sales, or equivalent education
> Packaging industry experience is not required.
> Graphic View will provide training to new employees