CloseForce

05/07/2022

27/06/2022

Looking towards Salesforce is a good idea if you want changes that will invariably lead to a positive result. Salesforce will allow you to find the best solution to your questions, taking into account the specific features and needs of your business!

27/06/2022

What You Can Develop for Salesforce?

Salesforce can be adapted to business needs in two ways - through configuration and customization. Developers are primarily engaged in customizing Salesforce, but they can also partially perform configuration.

With configuration , CRM functionality is configured through the Salesforce admin user interface without the use of code. So you can create tables, objects, fields, form relationships between them, set rules for automating workflows.

Customization is needed if the configuration options are not enough to automate complex business logic.

Salesforce customization examples :

1. Development of new functionality for standard CRM modules.
2. Automation of complex business processes for the needs of a particular company.
3. Development of custom templates for emails.
4. Implementation of Einstein AI capabilities in CRM.
5. Creation of custom reports and dashboards.
6. Integration of Salesforce with other systems (ERP, company website, social media, etc.).
7. Development of custom applications for Salesforce (product IT companies can place such applications in a special market - AppExchange ).

27/06/2022

What distinguishes Salesforce from peers in the CRM market?

A distinctive feature of Salesforce is its “boxed” nature, because most of the solution is already completely ready, requires little to no modifications and allows you to configure the system yourself. The company is constantly improving the technology and announces releases of new versions three times a year.

Nevertheless, it is impossible to foresee everything and sometimes you have to resort to customization. The flexibility of the platform makes it easy to extend functionality using the object-oriented language Apex, whose syntax resembles Java, as well as SOQL - Salesforce-language for data extraction.

23/06/2022

22/06/2022

Why work with us?

We are experts in custom development and customization and can help you get the most out of Salesforce.

Our core values are:
loyalty, honesty, trust, ingenuity, accountability, simplicity, respect, value-centricity.

We believe our customers  deserve to have a clear of what is happening at all times.

Our team genuinely care about their clients and look to make every interaction matter. That's why we build long-lasting relationships with both clients who are starting their journey or further along their path.

We are focused on building long-term partnerships and trusting relationships with our clients.

22/06/2022

Companies from which areas most often apply for Salesforce services?

One of the biggest strengths of Salesforce is the almost limitless possibilities for customizing their products, which allows them to tailor the product to the needs of customers from a wide variety of industries. Moreover, in recent years, Salesforce has increasingly adhered to the strategy of industrial solutions, more and more specialized products appear - Consumer Goods, Manufacturing Clouds and others have been added to the relatively mature Financial Services, Non-profit and Health Clouds. Thus, portfolio is quite diverse. Leading industries are financial services, healthcare, media, education, iGaming, non-profit.

According to statistics, more than 150,000 companies use Salesforce worldwide. Its users come from different industries such as retail, finance, technology, and manufacturing. Some notable companies that use Salesforce are Adidas, Schneider Electric, T-Mobile, and Toyota.

22/06/2022

Salesforce Service Cloud is another module in salesforce.com which refers to services provided.

Now more than ever, it’s important to build deeper connections with your customers, manage and monitor your business in real time, and pivot fast as the world continues to evolve rapidly. Sales Cloud can help.

Getting back to growth may be easier than you think — no matter your company's size, industry, or geography. You can increase rep productivity and grow revenue by putting all your sales activities on a single platform.

Sales Cloud’s key features focus on what matters most: growing relationships and closing deals — anytime, anywhere.

22/06/2022

Salesforce regularly updates its services and adds new modern solutions.

Salesforce solutions are grouped by functional areas:
1. Sales automation - the functionality of the solutions depends on the version of the services. The company offers customers flexible options (cloud sales, SalesforceIQ for small business, Data.com) suitable for organizations of various sizes.
2. Marketing Automation - solutions (cloud marketing, Pardot) include a set of functions for managing customer interactions through various marketing channels: email, mobile devices, social networks, web services. The functionality allows you to manage marketing campaigns, advertising channels, create content, analyze marketing data.
3. Maintenance automation - service automation based on Salesforce solutions (cloud services, Desk.com) is a personalized service for interacting with customers at the after-sales stage. The functionality of the service automates service processes, optimizes work with consumers, and increases customer satisfaction.
4. Collaboration automation - the Salesforce solution (community cloud, Chatter) for collaboration enables companies to organize the interaction of customers, partners and employees. The functionality of the services ensures the exchange of information in real time, the transfer of any files, data or records on stationary or mobile devices.
5. Analytics automation - analytics automation solutions work with a large amount of data from various sources. The functionality makes it possible to integrate analytical tools into Salesforce services, find the necessary information, select and group data according to specified criteria.

22/06/2022

One of the world leaders in the development of cloud-based CRM solutions is Salesforce. Salesforce is a popular cloud-based CRM owned by the US company of the same name. It offers a wide range of tools for small, medium and large businesses. Today it is not only a CRM system, but also a platform for developing your own applications and tools needed for customer relationship management.

Gartner in 2018 named Salesforce the best PaaS solution for business, and in 2019 Salesforce was recognized as the market leader in CRM systems over the past 6 years.