28/05/2025
PRICING IN A VOLATILE MARKET: WHY PLAIN TALK MIGHT BE YOUR BEST STRATEGY
The Human Brand. Marketing When the World Gets Weird
By Chris Marrington
When pricing becomes a moving target, brands get twitchy. Some raise prices quietly. Others announce increases like theyâre proudly launching a new product. And a few freeze like sheep in a wolfpack waiting to see what the others do.
Itâs easy to see why. We're living in an economic plot twist. Supply chains are still glitchy. Inflation hangs around like a bad smell. And consumer sentiment bobs up and down like a yo-yo on steroids.
Playing Chicken With Price
When news of the governmentâs new tariff regime first broke, some brands like Black & Decker were among the first to push pricing upwards. P&G and Hasbro made noises about following.
Adidas? Waiting to see who blinks first. Albertsons, on the other hand, took the nuclear option, telling suppliers âWe arenât accepting price increases.â Bold. Maybe bonkers.
Amazon famously tested a âtariffâ line item at checkout, only to backtrack when customers (and the media) noticed. Meanwhile, retailers like Bare Necessities launched âPre-Tariff Salesâ to boost stockpiling. When in doubt, add urgency.
Katherine Black of Kearney nailed the bigger picture:
âThe Great Recession was really a demand problem. Covid in a lot of cases was largely a supply problem. This is both.â
(New York Times)
Cut the Jargon, Keep the Customer.
This is where brands need to remember one thing: customers arenât spreadsheets.
Take luggage company BĂIS, who tore up the corporate script and spoke to their audience like real humans. No sugar-coating. No buzzwords. Just brutal, beautiful honesty. Here are their opening paragraphs:
âLetâs skip the corporate-speak: This tariff situation is a complete dumpster fire, and weâre all getting burnedâŠ
We promise weâre fighting these increases with every trick in our playbook⊠our finance team hasnât slept in days⊠weâve considered everything from company-wide ramen diets to asking our CEO to start an OnlyFansâŠâ
Thatâs transparency with charm. And it builds brand equity when you need it most.
Other Brands Getting Real
A few other recent examples show that speaking like a person is more than just on-trend, itâs massively effective:
âą Oatly announced price rises in a letter titled âOat-standing Honesty.â They explained the math, acknowledged the frustration, and even included a meme or two.
âą Patagonia, already known for its ethics, updated its product pages to show not just prices, but the cost breakdowns like materials, labor and transport. Theyâre turning transparency into loyalty.
âą Cards Against Humanity raised prices and explained it with characteristic snark: âInflation sucks. So now your deck costs more. You still get 600 cards of glorious inappropriateness. Donât @ us.â
Talk To Me About Marketing in a Time of Mayhem
When chaos reigns, customers look for signals. A calm voice. A clear story. Maybe even a laugh. Brands that default to stiff upper lips and jargon soup lose connection. So be straight and show empathy. Thatâs the way to win hearts and wallets.
For a free chat about this or any of your marketing issues, contact me soon.
[email protected]
WhatsApp: (+351) 932 565 903
We are marketing consultants, with 30+ years' experience in 36 countries. We work with businesses to develop dynamic marketing and advertising campaigns.