Customer Services - All you need to know

29/09/2021

What does a good organisation look like?

what hallmarks to look for ?

21/04/2020

Now we clearly see the importance of digital migration and service automation

23/03/2020

Now we know the value of automation and digital migration and the value of ecommerce

13/10/2019

14/10/2018

The least valued and most important employees are customer service employees

24/05/2018

Exemplary CRM should be based on the following pillars

people ... internal and external users
organisation .. responsibilities, roles
technology... platforms . integration of channels .
information . external and internal consolidation .

processes ... easy . transparent . customer centric

06/05/2018

The job of a contact centre agent is notoriously a tough job, low pay, long hours, and high levels of stress in addition to high expectations from the employer .... however, two years in the job are enough to arm you with skills and attributes that would define your career progress... you will become a master negotiator, a problem solving wizz and an experienced psychologist.... it will teach you patience and sharpen your emotional intelligence skills. you will be a stronger, more resilient and adaptive professional l.

M. Thomson

18/04/2018

Customer services is where you hire and place some of your best staff, they can make or break your reputation, contribute to increasing your profits, reduce your costs, promote your business, solve your customer complaints, negotiate on your behalf, protect your interests, enhance your market positioning, increase your competitive advantage.... now consider, pay, motivation, investment in people, recognition.

18/04/2018

Customer services can be as complicates or as simple as you want it to be, it is up to you to define the paramaters and methods of your service provisions, however, the principals of customer requirement are pretty much standard around the world .

31/10/2016

When are you customer centric?

19/08/2016

Why is it that customer services operations are the last to consider in a budget and the first to go in crisis? Smart companies should realize that is is only through exceptional customer services that they may survive crises, grow and prosper.