adding value to your business
Inbound
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Customer Service
We can manage your inbound calls. When your customers call your hotline, our customer service officers have the answers from knowledge base system will give your customers a real person to speak to creating a personal relationship with them, while being informative. Helpdesk / Email Support
Help desk services help you deliver
efficient problem resolution, achieve high levels of customer satisfaction and increase overall customer loyalty. We provide tier one handling of common problems and will escalate to the next level to address highly complex issues. Order Taking
You may decide to get us to handle all your order taking calls or overflow. Callers may enquire the current status of their order, order catalog items or request a new catalog. Our order taking representatives receive training on all your products to ensure that we cross-sell, up-sell and take complete order information. Seminar Invitation / RSVP
Organising an event and you need manpower to invite prospective attendees and handle the registration? We can support your registration needs by managing the confirmation calls and RSVP list. Registration packet fulfillment can be arranged according to your needs. Virtual Receptionist
With our affordable call handling service, you will never miss a call again. We will be your virtual receptionist to answer incoming calls for you. You can have your own customised greeting. After taking down the message, we will then email or sms you the message. Outbound
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Appointment Setting
Let your sales personnel focus on closing deals by engaging us to generate sales leads. We can assist to setup appointments for your sales team to follow up or meet up with these qualified prospects. Customer Survey
Whether one-time or routinely, an inbound response survey is time-consuming and taxing on in-house resources. We can value add by interviewing your customers and asking them the right questions to provide you with the market information that applies to your business. Data Cleansing
Your contact database is an important marketing tool. We can keep your contact database updated to ensure you get the most out of your marketing dollars. Telemarketing / Telesales
Make telemarketing as part of your marketing plan to acquire customers regardless they are consumers or businesses. We can drive aggressive telemarketing campaigns for you. Our experienced and trained telemarketers can close sales over the phone and increase your revenue. Lead Generation
With our lead generation services, your sales personnel will no longer have to spend time on cold calling. We help to qualify those interested prospects that are willing to listen to your sales personnel and advance further in the selling process. Subscription Sales / Renewal
We create rapid and cost effective methods for delivering subscription reminder notices by mail, phone or email. Website Development
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Static Website
A static website displays web pages with fixed content. This is best suited for businesses do not require frequent updates. These businesses would like to constitute their web presence and use the website as a platform to establish contact with their clients or prospective clients. Responsive Website
As more people are beginning to use mobile devices, like smartphones and tablets, the traditional desktop browsing is already overtaken by mobile. It is extremely important for businesses to have mobile friendly website design since mobile internet usage is increasing steadily. We build responsive websites that dynamically adapt and adjusts automatically to fit the screen size of the viewing devices like mobile phones, tablets and desktops. Responsive web design gives users a better experience by making it easier and more convenient for users to read and navigate on the website. This will increase conversion rates and boost the revenue of businesses. Content Management System (CMS)
A Content Management System is a web application that enables an end user to update and manage the website content efficiently. The content of the website can be in the form of graphic, text, audio, or video. A CMS website will give businesses the functionality to take control what content goes on their website and allowing them to adapt quickly and add new products or some exciting news about their businesses which they would like to share.
