29/03/2022
It may seem intuitive, and probably so for many, but to ask great questions requires a little more deftness and skill.
This article offers guidance on how we can frame questions to reap the most benefits for your meetings. Here are some points distilled from the article:
š”Don't ask, don't get
⢠Be a good listener, ask questions the other person will enjoy answering.
⢠E.g. āWhat activities do you like? Do you prefer reading, cooking or exercising?ā
š”Ask many questions
⢠During a job interview, ask questions about the interviewer, the organisation and the work.
⢠This makes the interviewer feel more engaged and more likely to view you as a favourable candidate also helping you predict whether the job will provide satisfactory work.
⢠Asking questions like āWhat am I not asking you that I should?ā Can signal competence, build rapport and unlock key pieces of information about the position.
š”Conversational goals matter - Competitive vs. Cooperative conversations
⢠Competitive conversation tactics when faced with a partner that is reluctant to share and may even lie:
- Ask direct yes or no questions and detailed follow-up questions (even if theyāre redundant).
- Frame tough questions using pessimistic assumptions, e.g. āWeāve experienced some headwinds in sales, right?ā To reduce the likelihood of respondents lying.
- Ask the most sensitive question first. Subsequent questions will feel less intrusive, making the respondent more forthcoming.
⢠Cooperative conversation tactics when faced with friendly colleagues who may shy away from conflict or hesitate to share bad news:
- Ask open ended questions to draw out negative feedback e.g. āIf you were to play devilās advocate, what would you say?ā
- Begin with least-sensitive questions to build rapport, and escalate slowly.
š”Knowing when to keep questions open ended
⢠Open ended questions allow room for discovering new information, and prevent the conversation from feeling like an interrogation.
⢠It also prevents bias and manipulation.
⢠However open ended questions are not recommended when you are in a tense situation or are dealing with people who tend to keep their cards close to their chest.
š”Get the sequence right
⢠The optimal order of your questions depends on the circumstances.
⢠During tense encounters, ask tough questions first. People are more willing to open up when questions are asked in decreasing order of intrusiveness.
⢠However if the goal is to build relationships, the opposite approach ā opening with less sensitive questions and escalating slowly ā seems to be the most effective.
š”Use the right tone
⢠People tend to be more forthcoming when you ask questions in a casual way rather than in an official tone, and when given an escape hatch or āoutā in a conversation.
⢠E.g. if they are told they can make changes to their answers at any point, they tend to open up more ā even though they rarely end up making changes.
⢠This explains why brainstorming sessions are productive in teams and group settings.
š”Pay attention to group dynamics
⢠When one person starts to open up, the rest of the group tend to follow suit, vice versa.
š”The best response
⢠Both parties must find balance between privacy and transparency. They need to be in sync for the conversation to be successful.
Albert Einsteinās famous quote is āQuestion everything.ā In conclusion, good questions and thoughtful answers foster smoother and effective interactions, strengthen rapport and trust, and lead groups to discovery. Therefore having a power that goes far beyond matters of performance.
Link to article: https://hbr.org/2018/05/the-surprising-power-of-questions
Most leaders need to get better at it.