19/04/2024
Coaching for Performance by Sir John Whitmore
A seminal book for those interested in coaching, the 4th edition has remained relevant despite it being published almost 15 years ago. It covers the principles and practice of coaching, and the applicability to the workplace and leadership instances. Below are some key points noted:
The Essence & Goal of Coaching:
Is to unlock one's potential to maximise their own performance (unleashing their Inner Game; by building Awareness, Responsibility and ultimately Self-belief in the coachee. In which, building Awareness refers to sharpening acuity to high quality, relevant input, leading to empowerment and skill. Whereas building Responsibility invokes ownership, self-motivation and commitment. Combing both ultimately trains an attitude of mind that pursues inner potential all the time.
The Elements & Practice of Coaching:
The key element requires using Effective questions. As far as possible, avoiding 'why' questions (which may imply blame attribution) and 'how' questions (this invokes the analytical mode, which limits deep awareness).
The GROW model is espoused, consisting of:
- a Goal, which can be divided into a dream, end and performance goal, as well as the process in achieving them;
- examining current Reality. This involves objective introspection by focusing on descriptive details and tapping on the senses, emotions and attitudes;
- in generating Options to reach the Goals generated, the key is to not limit/dismiss any suggestion or let negative assumptions come in. Once all options are exhausted, sort them by cost/benefit;
- in the final phase, decision is taken via a set of 'Will' questions, that will determine the actions to be taken, timeframe, achievement to goals, possible obstacles, support needed and rating of certainty on actions to be taken.
Coaching in the Workplace:
- The benefits of coaching in the workplace are undeniable; improved performance & productivity & resource planning, improved Quality of Life & relationships, improved creativity, improved agility;
- It is the implementation that limits the effects. It is an intricate balance between performance, learning and enjoyment where employing a non-judgmental input-feedback loop enhances learning, real enjoyment comes about from being present and mindful and the combination of both will bring about sustained performance improvement.
Coaching in Teams:
Largely similar to coaching an individual, with the additional development phase needed to bring the team together. The phases are:
- Inclusion, where members seek belonging and place in the team
- Assertion, where members now compete with each other for recognition (self esteem or esteem from others)
- Cooperation, where members now reach a self-actualisation stage and focus on banding together for a common goal/purpose rather than impeding each other
Common Goals & Ground Rules (collectively generated and agreed upon) are more imperative for team coaching, as it sets a framework for all to follow and becomes the glue to bind members together
Coaching for Leadership:
The biggest challenge in current Leadership instances is for Change to be sustainable. For that, Culture needs to evolve. Fear is the main factor preventing culture evolution (fear of unknown, fear of breaking something working, fear of loss of control, etc). To break the cycle, it begins with Deconditioning (shedding baggage), Personal growth (of the leaders) followed by Transpersonal development.
The book also covers other relevant ideas such as the 6 qualities of good Leadership (Values, Vision, Authenticity, Agility, Alignment, Purpose), the relation of society's evolution (and current depressing state) to Maslow's hierarchy of needs and how Transpersonal Development is able to lift people into the appropriate mental state.
Note: The 5th edition is available, revised with new practical exercises, corporate examples, coaching dialogues, and a glossary, strengthen the learning process, whilst a critical new chapter demonstrates how to measure the benefits of coaching as a return on investment.
(https://www.amazon.sg/Coaching-Performance-Principles-Leadership-ANNIVERSARY/dp/1473658128)