BeyondWords Training Pte Ltd

BeyondWords Training Pte Ltd Enhance your workplace communication skills. Attend our public training workshops, or contact us for in-company training solutions.

We provide training solutions to address your organisation's communication needs. Our training programmes focus on areas of business writing, spoken English, interpersonal skills, and customer service skills.

Want some quick tips on good business writing?
02/06/2022

Want some quick tips on good business writing?

Improve your business writing by applying these quick tips.

We gave a talk on Handling Difficult Conversations for CapitaLand yesterday. The participants were interested and engage...
01/06/2022

We gave a talk on Handling Difficult Conversations for CapitaLand yesterday. The participants were interested and engaged, and thought-provoking questions were asked.

A big THANK YOU to all the participants!

We're taking a break.The last two years have been challenging for almost everyone. We are taking a break to recharge, bu...
29/11/2021

We're taking a break.

The last two years have been challenging for almost everyone. We are taking a break to recharge, but we will be back.

The December courses will be the last before our break.

We wish everybody good health and happiness. Please stay safe!

https://communicationbeyondwords.com/training_calendar.aspx

You may need to interact with angry or difficult customers on the phone.Over the phone, you cannot use your body langua...
07/07/2021

You may need to interact with angry or difficult customers on the phone.

Over the phone, you cannot use your body language and facial expression to help you convey your message.

These are 8 things you can do: https://jolynnchow.wordpress.com/2015/01/12/handling-difficult-customers-on-the-phone-2/

Attend this programme to learn more:
- Handling Difficult Customers on the Phone (confirmed)
- Orchard Rendezvous Hotel
- 16 July 2021 (9am to 5pm)

https://communicationbeyondwords.com/public_programmes_details.aspx?index=41

Writing to unhappy customers? Keep in mind these critical points:https://jolynnchow.wordpress.com/2019/03/01/writing-to-...
28/06/2021

Writing to unhappy customers? Keep in mind these critical points:

https://jolynnchow.wordpress.com/2019/03/01/writing-to-unhappy-customers-five-points-to-note-2/

Attend this workshop to learn how to respond to complaints confidently and professionally:

Writing in Response to Complaints
- 13 July (in-person training)
- 23 July (online training)

https://communicationbeyondwords.com/public_programmes_details.aspx?index=31

Registration: https://communicationbeyondwords.com/registration.aspx

Address

Training Venue: Usually Orchard Rendezvous Hotel
Singapore

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