05/03/2019
Just finished listening this podcast, Business Lunch with Roland Frasier. So many takeaways from this short episode.
He talked about how people now need between 21 - 24 touches before they make a purchase. It used to be 7 - 9!
With information more easily available, consumers want to do their own research before they take out their wallets. Some thoughts after listening to this episode:
1) It is no longer as simple as directing traffic and waiting for purchase. We need to guide customers through the journey to help them make the decision.
2) Your touch points should also include "micro moments" where the audience gets to know your brand. Be open about what you provide. Answer those questions that they may be searching about to help them decide.
3) Use different ways to engage with your community so you can understand them better. I love social media for this. It helps me know what they are looking for, then prepare the answers they need and send them to it.
Plan your marketing strategies with this in mind. Be a guide that leads them to understand what you do better, and share what you know to build the confidence that they made the right choice in choosing you.
If you do listen to this episode (its only 7 mins!), I would love to hear your thoughts/takeaways.
00:07:27 - The 5 Micro-Moments To Hit With Your Messaging Google recently announced that people now need between 21 to 24 touches before they are ready to bu...