14/10/2012
In jobs of medium complexity (sales clerks, mechanics), a top performer is 12 times more productive than those at the bottom and 85 percent more productive than an average performer. In the most complex jobs (insurance salespeople, account managers), a top performer is 127 percent more productive than an average performer
Competency research in over 200 companies and organizations worldwide suggests that about one-third of this difference is due to technical skill and cognitive ability while two-thirds is due to emotional competence. (Goleman, 1998). (In top leadership positions, over four-fifths of the difference is due to emotional competence.) EQ makes a big difference between good and great Project/Program Managers.
