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ECSC Thailand

Name: ECSC Thailand
Address: SPE Tower, 252 Phahonyothin Road , #1019, Din Daeng, 10400, TH
Telephone: +66649345284

“English Plus” Professional Communication Training in Thailand

ECSC Thailand’s mission is to strengthen the English communication capability of Thailand’s workforce. We do that by partnering with companies and empowering their employees through “English Plus” professional communication training.

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Our partnerships typically start with a short initial engagement. For some companies, the entry point is a 1-on-1 English coaching course for executives or ma

nagers; for others, it’s a short group course or a one-day workshop. This allows companies to experience ECSC’s training methodology, service standards, and the impact on employees’ English communication performance. From there – once the results of the initial engagement are clear – we explore the competitive advantages of a longer-term, coordinated English Plus program, tailored to your employees’ needs. Let’s activate the English inside your company!

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If you’re a Business Owner, HR Director, or Training Manager in Thailand and English communication challenges are affecting your business performance, let’s have a conversation.

- Email us: [email protected]
- Visit our LinkedIn: https://linkedin.com/company/ecsc-english-communication-skills-center/
- Schedule a call with us: https://calendar.app.google/53RngnfVzb2qzDaX8

28/08/2026

I am a big supporter of “unplanned” English lessons.

I don’t mean 90 minutes of random, structureless chatting between trainer and trainee.

I mean 90 minutes that take us wherever they take us, while I provide feedback on your vocabulary, pronunciation, and tone of voice.

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To be clear, the majority of the training I provide to professionals in Thailand *is* planned. It’s focused on the development of very specific communication skills:

Presentations, negotiations, leading meetings, managing teams, etc. It is corporate English communication training in the truest sense.

But some of the training I provide *is not* planned around those specific kinds of skills.

Instead, it is free-flowing and natural, with the emphasis on conversation ability.

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Conversation ability is an underserved area of professional development in Thailand.

Maybe you yourself are someone who believes that you’ve got what it takes to maintain a fluent conversation with farang in a workplace setting… but you’re still just a bit unsure.

Ask yourself this: Would you be comfortable chatting with your French, German, or Scottish boss if you met them in the breakroom?

(Okay, that’s kind of a trick question: NOBODY is comfortable speaking with their boss who comes from Glasgow!)

Ask yourself another question: Would you accept a promotion to a new position with a much higher salary if English conversation with clients was a major part of the job?

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In many cases, the answer to those two questions is “no.” And I think it’s because of a feeling like รู้สึกอึดอัด…

…something like รู้สึกอึดอัดเพราะไม่มีโอกาสได้พูดภาษาอังกฤษ.

That feeling is a result of not having had enough opportunity to “use” English. You haven’t had enough opportunity to practice speaking English.

I can provide you with that opportunity: Training that’s less focused on specific Business English skills, more focused on “professional conversation activation.”

Actually, that’s a term we use quite a bit at ECSC:

→ “Let’s activate your English ability.”

→ “Let’s activate the English inside your company.”

It’s already within you. It’s probably just napping.

So let’s activate it, and give you a massive confidence boost in the process!

27/08/2026

One advantage of a “customization mindset” is that it allows ECSC to develop corporate training programs for unique scenarios.

For example, we just delivered an 18-hour “English Plus” course to one of Thailand’s “main” retail operators.

It was focused on the professional communication abilities that their internal merchandisers need for developing & maintaining strong relationships with their external brand representatives.

More specifically, the training featured language and soft skills that will help them:

· Lead and participate professionally in online & in-person meetings
· Build rapport and strengthen relationships with key stakeholders
· Make requests and ask for the support they need from brands
· Describe data, trends, and product performance effectively
· Negotiate MOQ, pricing, stock allocation, and terms & conditions
· Communicate that they understand and will resolve issues quickly
· Provide clear, concise summaries and next steps

Most importantly, they developed a deeper understanding of the importance of 50/50, win/win relationships, and that merchandisers and brand reps need each other for either to succeed.

You may find some of these language topics in Business English textbooks, but not the skills development part, and certainly not all of it as a complete, holistic training program.

In Thailand, you have to contact ECSC for that.

14/08/2026

Asking & answering. I’d estimate that these two uses of language make up 75% of what we say. (The other 25% would be making statements/observations – again, I'm just guessing.)

So, let’s focus on asking & answering.

Knowing *how* to ask & answer in English is important.

Knowing *when* to ask & answer is also extremely important.

The ability to do them well is important in every language, of course. They’re the two sides of conversation.

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Putting them together – the how and the when – is an indication of your bilingual professionalism.

There are some key questions & answers that you can learn and use in everyday business conversations.

You can learn these questions & answers with the right “Executive Presence” coaching.

And it’s not complicated. The English involved is straightforward.

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For example, do you ever remain quiet in a business meeting because you aren't sure how or when to jump in politely?

When there’s a pause in the conversation, after you have finalized the idea in your head, you can say, “Sorry, K. Boss, could I jump in here?”

After saying that, the floor is yours to continue with your question or answer. Easy peasy.

Another example: Do you ever have a dissatisfied customer demanding an explanation, but you don't have all the information yet and you're not sure what to say?

You can say, “I completely understand your concern. I will find out exactly what happened and get back to you ASAP.”

After saying that, the customer knows they've been heard, you’ve taken ownership of the issue, and you've bought yourself time to find the right answer.

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This kind of communication is what our clients want to know, so it’s what we coach them on.

11/08/2026

Dear Professionals in Amazing Thailand,

Your English doesn’t have to be perfect all the time. Jing jing.

Nobody’s is, so nobody expects yours to be.

To connect that to something else I’ve noticed: As a leader or manager, your leadership or management doesn’t need to be perfect.

Nobody’s is, so nobody expects yours to be.

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So where do English and leadership come together?

There are loads of English phrases that indicate you’re just a human like everyone else in the meeting, or on the call, or at the town hall.

Phrases that show a bit of self-deprecation and acknowledge that you don’t have all the answers all the time.

Here’s one for when you’re late to an internal meeting for which you haven’t had time to fully prepare (probably because your previous meeting ran 10 minutes over!):

“Sorry guys, I’m late to the party here. Could one of you quickly bring me up to speed?” (Said with a smile.)

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You won’t find a phrase like that in many ESL textbooks. But it is natural “business English,” and it demonstrates Executive Presence – by being confident *while* showing vulnerability. (Which is an important skill.)

Having this kind of vocabulary at your disposal makes life sooooo much easier.

You can stop pretending that you’re infallible or that you have all the answers all the time.

And, added bonus, you’ll start sounding like a native speaker!

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When we say we provide “English Plus” training through Executive Coaching that develops clients’ Executive Presence, what we mean is:

▶️ We provide you with the language and soft skills that help you communicate in English at a highly professional leadership level.

It is training focused NOT on English grammar, but on communicating effectively in all the subtle ways that are expected of bi-lingual business leaders.

Sincerely,
Don Gorr
ECSC Thailand

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self-deprecation → การถ่อมตัวด้วยการพูดถึงข้อบกพร่องของตัวเอง
infallible → ไม่มีวันผิดพลาด
subtle → ละเอียดอ่อน / แยบยล
at your disposal → พร้อมให้คุณใช้

06/08/2026

I’d like professionals in Thailand to understand that you do not always need to speak English 'immediately.'

I mention this because I see numerous posts in LinkedIn every day – by people who teach English or provide executive coaching, etc. – that say it’s a problem to figure out what to say before saying it.

Those kinds of posts tell us that if 'thinking before speaking' occurs, the moment is lost.

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I do not believe this is a problem, and you should not feel that it’s a problem, either.

In fact, being slow to speak – in this case, taking a few seconds to think of the right words in your second language before saying them – happens to everyone in their native language, too.

It’s natural. Sometimes we need to process our thoughts… and THEN ask our question or give our answer.

The key point is this: You will still be able to make your point effectively, it will just come a bit later than immediately.

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How to do that in English?

▶️ “Sorry, could we go back to what K. Boss said for a sec? I'd just like to ask/say…”

That's all it takes to steer the conversation back to the 'lost moment.' It is 100% acceptable, polite, and professional.

Remember, it’s just a meeting at work. It’s not a quiz show or a live TV discussion panel. Taking your time is totally fine.

27/07/2026

A diverse assortment of training for ECSC over the past seven or eight weeks. There has been a real international flavor to it, so its overlap with the World Cup felt oddly appropriate.

(You’re welcome to imagine the logos yourselves.)

Monday afternoons we’ve been training a multi-departmental group of employees at a European baking supplies and services company here in Bangkok. Focus on communication skills for business meetings, presentations, and networking, as well as professional conversations with colleagues and customers.

Tuesdays are spent on 1-on-1 “Executive Presence” coaching for upper management involved in a complex sales function within a major American industrial company’s energy portfolio. (This company’s name is just two letters.)

Wednesday and Friday mornings are spent coaching a senior executive in Los Angeles employed by a global “fruit company.”

Also on Wednesdays we’re back with the baking company for private training sessions with the accounting director to help her communicate more confidently with her boss at HQ in Switzerland.

Also on Fridays, a director-level leader from Mexico City who's based in Bangkok is learning high-level presentation and persuasion techniques in English.

Thursday & Friday afternoons have me standing in front of ten buyers from Thailand's biggest retail group, helping them negotiate more effectively with international principals.

Somewhere in the Calendar is the head of the SEA regional sales function at one of Japan's largest automotive manufacturers; a PR manager for a famous French fashion brand; a Thai employee of a Malaysian industrial services firm; and, a senior Thai government official focusing on fluency development.

Completely different levels of English ability, industries, and nationalities (although mostly Thai) running through the current roster.

The common thread is communication skills development, customized to each trainee’s job.

07/07/2026

There’s a type of Thai business that loses out on sales because it doesn’t clearly communicate with customers in English.

To be clear, I’m not blaming or complaining.

Nor am I suggesting that these businesses *should* be able to clearly communicate with customers in English.

The type of business I’m talking about is wonderful Mae Ka.

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I’d estimate that about 90% of Mae Ka on my street – and maybe 75% of mom-and-pop shophouse restaurants – don’t clearly communicate their deliciousness in English.

I’m sure the same is true on thousands of other streets throughout Bangkok.

Why am I so sure that they’re losing out on sales?

Because there were many times where I was the "prospect" who skipped Mae Ka’s noodles, chicken and rice, or stewed pork leg because I didn’t think we could communicate clearly enough to make a transaction work.

I see it frequently: Farang will slow down, stop, check out menu boards or window signs, look around... then move on. It’s obvious what has happened.

And it must happen hundreds of times a day in Bangkok: A pedestrian is in search of munchies, they aren’t sure they can clearly communicate with restaurant staff, so they bounce in order to spare themselves the hassle and embarrassment.

It is nobody’s “fault.” Although I would argue that this situation could easily be fixed.

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The reason I bring it up is because of the parallels I see between these would-be Mae Ka interactions and corporate interactions.

How many business/workplace interactions between Farang and Thai professionals stall out because communication in a shared language is a challenge?

Every prospect who reads *your* company’s “menu,” so to speak, while standing in front of your business is an opportunity. One that may not turn into a relationship, a customer, or a sale without clear English communication from the point of initial contact.

01/07/2026

There may be creative ways to “activate” English speaking in your company that you haven't considered yet.

I mean ways that do not require organized training sessions.

For example, does your company run a 1-on-1 mentorship program? The kind that pairs a senior employee (in terms of experience, if not age) with a junior employee?

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If your company *does* have a mentorship program, would it be possible to pair senior employees who speak English fluently (could be farang or khon Thai, arai kor dai) with junior employees who want to improve their English?

**From the junior employee’s perspective:
We all like free snacks, ping pong tables, and “Sabai Sabai” company parties 🙂 – but, signing up for a mentoring program reveals a growth and self-improvement mindset.

Speaking from experience, employees gain confidence from this kind of mentoring; and confidence is so crucial for peak performance, especially when it involves speaking a second language with coworkers and customers.

**From the senior employee’s perspective:
Mentoring programs exercise a part of their brain that they might not in their normal day-to-day work: encouraging others, providing guidance, giving direct feedback – all in an environment where mistakes carry little risk.

Mentors tend to learn something about themselves, too: Mentoring programs are a two-way street.

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For most companies in Thailand, there are immediate benefits – not just in your junior employees’ confidence and performance – but in morale, team spirit, and the advantages gained over competitors who do not drive English-speaking initiatives.

Most importantly, bottom lines improve when companies activate their employees’ English in organic ways like 1-on-1 mentoring programs.

16/06/2026

Ideally, your company’s training initiatives deliver immediate benefits.

One term we use is “takeaways.” Similar to “action items” in a meeting, takeaways are pieces of communication (language and/or soft skills) that trainees take away from every training session to use immediately at work.

This includes vocabulary and phrasing and pronunciation that’s relevant to their roles, which they practice by using in realistic simulations and reviewing at the end of the session.

These communication skills are reviewed in later sessions, too, so they become a natural part of communicating like professionals at work.

This is how skills are usually developed. The process of learning business English is no different from learning to play an instrument, swim, or bake a great cake. (My birthday is October 18th, by the way.)

15/06/2026

Team communication. Client communication. Meetings. Presentations. Sales & Negotiations…

Corporate communication training is about more than English.

It's about helping employees communicate with greater confidence, clarity, and professionalism in real workplace situations.

We've put together a brief overview of our services, and how we approach corporate communication training at ECSC Thailand:

http://ecsc-thailand.com/corporate-communication-training-in-thailand/

ที่อยู่

SPE Tower, 252 Phahonyothin Road , #1019
Din Daeng
10400

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