Kim Bailey
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- Trinidad And Tobago
- Port of Spain
- Kim Bailey
We are hospitality and restaurant consultants that provide solutions to your restaurant and bar's operational needs.
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Port Of Spain
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Products
Restaurant Start Ups
Training Programs and Manuals
Concept Development
Services and Solutions for Bar Owners
Management Development Training
Restaurant Profitability Improvement
Menu Development and Engineering
Culinary Cost Controls
Inventory Management Controls
Recruitment and Human Resource Retainer Support
Employee Manuals and Job Descriptions
New or Re-Branded Restaurant Strategies and Concepts
Short Term Management Coverage
Cost Control Review and Improvement
Company Policy Manuals
Restaurant Operating Systems Design and Implementation
Coaching for Restaurant / Bar Owners
The Spice Lab - Expert feedback on new concepts and ideas from a panel of Industry leaders
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Bringing Hospitality back into Service!
Having worked in a Hotel, in a Private Members Club as an Event Planner and as a General Manager and the Director of Restaurants, I have discovered that through it all, my true passion for the business was in the “service” of people. YES! I LOVE PEOPLE!!
As compared with some other countries, we are not very hospitable in terms of restaurant / customer service. One of the issues in Trinidad is that there exists a culture where hospitality isn’t considered a highly desired profession and staff don’t feel valued, whereas in other places it is considered professional, and held in high esteem. As a result of the aforementioned issue, operators in Trinidad find it very difficult to recruit the “right” staff. Positions in restaurants and bars are not highly sought out and business owners feel pressed to staff the location and hire people who are just not suitable for these positions.
“One can be taught to provide technical service; however a hospitable disposition, is innate and therefore cannot be taught. Service can be conducted in a mechanical manner by a trained service professional, based on procedures established by management.... this is the level at which many establishments deliver service and that most people experience as acceptable but not memorable- therefore not necessarily worthy of another visit. The guest experience, however, can be enhanced when delivered by a hospitable service professional.” Elizabeth Ngonzi, president Amazing Taste.
