Twin Consulting & Training Services

Twin Consulting & Training Services Customer Service; Food and Beverage; Training and Development; Human Resources; Consulting; Leadersh This is the ‘extra’ that customers value.

Redefining Service……

Having worked in the field of hospitality for the past eight years, we have developed a true appreciation for the people-centered approach to customer service and care. It starts and ends with your employees - take care of your employees and they will take care of your business. Customers want to build relationships, feel appreciated for their business and above all want valu

e for their money. Today’s consumers have more options, are more discerning and are looking for something more than just the end-product. To achieve this, businesses have to create a customer service experience that is representational of their brand and complimentary to their product. With our combined background of working in the most prestigious hotel in Trinidad and Tobago known for the quality of its service and people, we have gained exposure and trained internationally in cutting-edge customer service strategies, operational standards, leadership practices, human resource management, employee engagement and talent development. It is our goal to share our knowledge and tailor it to meet the unique needs of your organization with the ultimate objective of revamping the customer service culture in Trinidad and Tobago.

29/10/2021

Keep employees occupied with the relevant topics at work through the interactive dashboard on WebHR. Post:
⭐️ Department news
⭐️New employee promotions
⭐️Product / service launches
⭐️Employee achievements
⭐️Customer compliments
⭐️Training information
⭐️Weekly competitions and prizes

01/10/2021

Safe Zones from Oct 11 in T&T. WebHR can help with vaccine management.

☝️First hospitality, fitness and entertainment companies are required to ensure all the employees are fully vaccinated.

☝️Employees must provide proof of vaccination

WebHR makes this easy with:

✅ Dashboards to quickly visualize how much of the population has already been vaccinated.

✅Reports where filters can be applied to access data about a particular location or a department.

Let’s vaccinate to operate and get back to our livelihoods.

10/09/2021

Another great benefit of signing up with WebHR

A FREE Wellness Add-Module to assist with
🦠Vaccine Management
🦠Symptoms Screening
🦠Contact Tracing

27/08/2021

Another great benefit - Employee Self Service Options

WebHR digitizes leave application form process

An employee can:-
👍View their leave summary at their convenience
👍Apply for leave from anywhere and any time
👍Attach a document for example a medical certificate for sick leave
👍Check on status of approval

20/08/2021

Need to complete training for your staff even with
😨group limitations
😨work from home
😨rotating shifts

WebHR can help
✅Design content
✅Assign courses
✅Assess employees
✅Send e-certificates
✅Monitor progress

The Twins can help with course content, design and production.

Admin Professionals Workshop with the Rahamut Group of Companies. Nadia and I truly enjoyed learning more about each of ...
16/08/2021

Admin Professionals Workshop with the Rahamut Group of Companies.

Nadia and I truly enjoyed learning more about each of these ladies.

Thank you for your participation and commitment to your own self development as professionals.

09/08/2021

Need to automate your timesheets and manage attendance?

WebHR has a few options when it comes to marking attendance, these include: -

- Work from home clock in & out

- Mobile Attendance for Sales Reps or Merchandizers

- Clock in at the office / outlet (data integration options if you already have clock in devices)

- A scheduler module for shift workers

All these punches feed into the timesheet module which can assist with payroll and monitoring attendance.

WebHR displays -

- Daily timesheet dashboards

- Attendance punches

- An employee’s actual location on a map of Trinidad

- Late / early comers

- Early leavers, late leavers and no sign outs

- Employees on leave or on days off

Step into the future of HR …..the timesheet module is just one of many helpful modules for automating your HR processes.

20/07/2021

Employee Coaching can be challenging. WebHR digitizes the process and can help with

🔹Time pressure and deadlines

🔹Confidentiality

🔹Employee acknowledgement

🔹Employee comments

🔹Appending an e-signature

🔹Filing the document

❗️Avoiding lost documents and the paper trail



We always recommend having a face-to-face conversation FIRST to create positive intent and emphasize personal development with the employee. Once the conversation is completed the HR letter can be sent using WebHR to the employee to acknowledge and sign.

We try our best to avoid the situations where an employee refuses to sign, if faced with this, the employee can still add their comments. The acknowledgement simply verifies that they have read and understood the document and the employee still has the option to put their concerns in writing.

Once the letter is acknowledged, it is automatically placed on the employee file.

The process can be customized with an approval process if various signatures are required and settings can be changed to suit your needs.

Address

Bag# 389 UWI
Saint Augustine
WI

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00
Saturday 08:00 - 12:00

Telephone

8684800210

Website

Alerts

Be the first to know and let us send you an email when Twin Consulting & Training Services posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to Twin Consulting & Training Services:

Shortcuts

Share