ARKA Uganda Limited

ARKA Uganda Limited Welcome to arka uganda limited, an enterprise business process outsourcing firm focused on serving the outsourcing needs of today’s growing businesses.

We are pleased to introduce to you arka Uganda limited as a proactive organization based in Kampala, Uganda,with its offices at Uweal house UMA showground Lugogo. The company will seek to provide BP0 services in the most timely manner and with an ongoing comprehensive quality control program to provide 100% customer satisfaction.We specialize in
1. customer relationship management (CRM) this inv

olves weekly actual visits to your customers supported by our internal software,our management team starts with door to door visit, account audits and retention,after sell support, report writing about your customers, and collection services ,
2. IT outsourced services: this involves Systems/Software Analyst and developers, RF ( Radio) in relation to IT Networks Infrastructure Services, ERP Management and design, IT Infrastructure design i.e. Network, Backup Production infrastructure and State of the Art Performance Engineering Solutions,infrastructure,etc.
3. social and market research:Regardless of how research has been undertaken historically, our understanding is that, well-focused organizations today are taking a very strategic and practical approach to research. The focus is clearly on the areas to which the information will be applied. Our way of working is focused on partnership. We listen to your issues and work together with you in order to ensure the best solution. We offer the full range of research methods, both quantitative and qualitative.

04/05/2021

Hello good people??

21/08/2017

SIX-Ways MEN Can Escape Poverty.

1. Leave Naked Women Alone: Yes, those women who dress like they are in the process of un******ng but they have not finished. Leave them alone. Most of them are up to no good and will only cost you a whole fortune in one weekend. Instead, get yourself a real woman: There is strength in a real woman.. Not these tuma chics without brain . Get a woman who will not only support your vision but will also push you to achieve more. A woman who will inspire you to work hard and not a woman who just makes you hard. He who finds a real woman finds a good thing and obtains favour and power to create wealth.

2. Stop Taking Cheap Food : I have no problem with having a Your Tea or food over the for social interaction and networking. However, when you drink cheap Tea or drink in Cheap place , you hang out with cheap people who have cheap ideas and a cheap future. Big business opportunities are found in places where the drinks are expensive. Infact, in places where they sale cheap Tea, the only people you will find there are people who will be asking you for money. They even clap when you come knowing 'big buyer' has come... Lol

3. Stop being Lazy: "Man ooh Man, why art thou Lazy?" You are too lazy for your own good. You sleep the whole day and blame the govt for your poverty. "A Little Sleep, a Little Slumber, poverty shall overtake you like a political cadre in overalls". A lot of men are just lazy when it comes to making money. They have enough energy to give a woman five or***ms, but have no energy to start one organization, hmmm that's why it is so easy for men to manufacture children than it is to make even pegs for putting children's clothes on the line..

4. Know Productive Things: If you keep too much junk in your head, you get a junk life. I know a lot of men who are so sharp when you are talking about girls, about soccer and about street politics, Who is Rich who is not,Who has a good house 🏡 but you can't bring a topic about investment, innovation and business, they start looking at their phone, yawning or saying bye.. Useless things, videos and memes go viral fast than constructive things.. A man must know how to do atleast one productive thing (have one skill) even without having gone to college...

5. Get Connected to Big Men Who are batter than you :
A lot of men are failing because they are not mentored. They don't have anyone to whom they can sit down and listen, with obedience. In the old days, old men would sit young men down and show them how to hunt and kill animals... and no man was considered a man enough until he has personally killed an animal... now these men of nowadays are not mentored and can't even kill a bird.. There are men out there who have made it in life, find a way to get mentored by big men who are making waves and impacting people in our community.
6.Stop Spending your time whole day just praying fasting yet you know that the Bible tells you that God will bless the works of your hands yes yes The blessing finds you on your way doing something,Stop using Prayer as unexcused not to work,unless There is Divine (Mandate)
God bless you,
You will thank me later.


20/11/2011

We, specialize in CRM - principles, strategy, solutions, applications, systems, software, and ideas for effective customer relationship management.

10/11/2011

According to one industry view, CRM consists of:

Helping an enterprise to enable its marketing departments to identify and target their best customers, manage marketing campaigns and generate quality leads for the sales team.

Assisting the organization to improve telesales, account, and sales management by optimizing information shared by multiple employees, and streamlining existing processes (for example, taking orders using mobile devices)

Allowing the formation of individualized relationships with customers, with the aim of improving customer satisfaction and maximizing profits; identifying the most profitable customers and providing them the highest level of service.

Providing employees with the information and processes necessary to know their customers, understand and identify customer needs and effectively build relationships between the company, its customer base, and distribution partners.

10/11/2011

CRM is nothing short of a strategy which places CUSTOMERS in a pivotal position for the organization. It changes the focus of the organization to better exploit its key relationship with customers, to significant advantage for BOTH parties.
However, embracing Customer Relationship Management is often easier said than done. Of course it requires commitment, but also needs an understanding and knowledge of the concepts and successful and proven practices. Equally, a framework of tools can prove to be invaluable in terms of ensuring accuracy and saving time/resources.

09/11/2011

what do customers want?

Most obviously, and this is the extent of many suppliers' perceptions, customers want cost-effective products or services that deliver required benefits to them. (Benefits are what the products or services do for the customers.) Note that any single product or service can deliver different benefits to different customers. It's important to look at things from the customer's perspective even at this level.

More significantly however, customers want to have their needs satisfied. Customers' needs are distinctly different to and far broader than a product or service, and the features and benefits encompassed. Customers' needs generally extend to issues far beyond the suppliers' proposition, and will often include the buying-selling process (prior to providing anything), the way that communications are handled, and the nature of the customer-supplier relationship.

Modern CRM theory refers to the idea of 'integrating the customer'. This new way of looking at the business involves integrating the customer (more precisely the customer's relevant people and processes) into all aspects of the supplier's business, and vice versa. This implies a relationship that is deeper and wider than the traditional 'arms-length' supplier-customer relationship.

The traditional approach to customer relationships was based on a simple transaction or trade, and little more. Perhaps there would be only a single point of contact between one person on each side. All communication and dealings would be between these two people, even if the customers' organization contained many staff, departments, and functional requirements (distribution, sales, quality, finance, etc).

The modern approach to customer relationship management is based on satisfying all of the needs - people, systems, processes, etc - across the customer's organization, such as might be affected and benefited by the particular supply.

09/11/2011

features of good CRM

The old viewpoint in industry was: 'Here's what we can make - who wants to buy our product?'

The new viewpoint in industry is:

'what exactly do our customers want and need?' and
'what do we need to do to be able to produce and deliver it to our customers?'

This is a significant change of paradigm and a quantum leap in terms of how we look at our business activity.

09/11/2011

why does the organization need CRM?

The ultimate purpose of CRM, like any organizational initiative, is to increase profit. In the case of CRM this is achieved mainly by providing a better service to your customers than your competitors. CRM not only improves the service to customers though; a good CRM capability will also reduce costs, wastage, and complaints (although you may see some increase initially, simply because you hear about things that without CRM would have stayed hidden). Effective CRM also reduces staff stress, because attrition - a major cause of stress - reduces as services and relationships improve. CRM enables instant market research as well: opening the lines of communications with your customers gives you direct constant market reaction to your products, services and performance, far better than any market survey. Good CRM also helps you grow your business: customers stay with you longer; customer churn rates reduce; referrals to new customers increase from increasing numbers of satisfied customers; demand reduces on fire-fighting and trouble-shooting staff, and overall the organization's service flows and teams work more efficiently and more happily.

30/10/2011

Customer Relationship Management, or CRM, is an essential part of modern business management.

30/10/2011

An enterprise business process outsourcing firm focused on serving the outsourcing needs of today’s growing businesses.we focus on CRM, IT and market research

12/10/2011

Hey everyone!? We all have bought services at point in our lives! the purpose of this page is to evaluate the relations between service providers and their customers..especially here in Uganda....views,ideas andcontributions are welcome!!please lets make this page a better place to share our feelings about the relationships we've got with our services providers!

Address

UMA SHOW GROUND LUGOGO UWEAL HOUSE
Kampala
P.O.BOX6554

Telephone

+256-718-370-891

Website

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