11/04/2025
Yesterday I started building the framework for an email sequence for a returning client. She wanted to start with her own former clients, so we're focusing on reconnecting, reminding them of why they chose to work with her in the first place, and how she can continue to help them going forward.
Why isn't she using AI for this?
While AI could scan her website and figure out why clients book with her in the first place, because I've talked with her, I know her clients don't book with her because of her website.
Oh, sure, her website is beautiful, and it spells out her services very well, establishes her as an authority in her field, and ranks well in her local area. But people don't book her because of her website.
Every week when I email her an update of what I've worked on, she asks about my daughter with a chronic illness. She sent me flowers when I had my gallbladder removed. When she went on vacation during a period when I would normally invoice her, she requested that I invoice her early so I wasn't waiting for payment.
She's compassionate, she cares about people, and she's deeply empathetic...and that's why people book with her.
AI can't capture that.
But I can. And she needs her former clients to be reminded of those qualities so that they will want yo work with her again the next time they need the services she provides.
Sure, AI can tell me every step in a complicated funnel, but it can't show my client as a compassionate person, which is a quality that's lacking in her field.
But I can.
And I will.