Crawford & Company

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Crawford & Company Restoring lives, businesses and communities.

As the insurance industry navigates workforce change, one challenge is becoming increasingly clear: expertise can't be r...
10/14/2026

As the insurance industry navigates workforce change, one challenge is becoming increasingly clear: expertise can't be replaced as quickly as experience leaves the workforce.

When complex losses occur, experience often shapes the decisions that help organizations recover and move forward with confidence. As seasoned professionals retire, the industry faces a growing need to preserve critical knowledge while preparing the next generation to handle increasingly complex claims.

In a recent conversation with Leader's Edge, Marc Cunningham, Chief Sales Officer at Crawford & Company, discusses rethinking retirement, mentorship, and workforce development to help ensure valuable expertise continues to support clients when it matters most. The discussion is a reminder that resilience depends not only on developing new talent, but also on passing knowledge forward before it's lost.https://ow.ly/ZNIX50ZXF6K

Forecasts can influence expectations. They don't eliminate exposure.A strong El Niño is expected to influence weather pa...
10/13/2026

Forecasts can influence expectations. They don't eliminate exposure.

A strong El Niño is expected to influence weather patterns across multiple regions through late 2026 and into 2027. While that may affect seasonal activity forecasts, it does not eliminate the possibility of significant losses or disruptive events.

For organizations managing catastrophe risk, the more important question is not what the forecast predicts. It's whether response plans are ready if conditions change.

Seasonal outlooks can help shape planning. Response capability often determines what happens next. Industry experts continue to emphasize that a single event can define an entire season.

Explore Crawford's catastrophe response solutions and how organizations can strengthen readiness before the next event. https://ow.ly/qVIg50ZXaF8

When a large loss occurs in another market, the challenge usually isn't the loss itself.It's everything surrounding it.W...
10/12/2026

When a large loss occurs in another market, the challenge usually isn't the loss itself.

It's everything surrounding it.

Who owns the response? Which local requirements apply? How will decisions be made? How will information move between stakeholders?

Those questions often exist long before a claim occurs. A loss simply puts them to the test.

That's why global strength isn't just about scale. It's about having the local insight and relationships needed to navigate complexity when it matters most.

Swipe through for a practical perspective on preparing for cross-border claims.

Read the full blog:https://ow.ly/FX1L50ZWPgb

The challenge facing organizations today isn't a lack of information.Many of the factors shaping business decisions are ...
10/09/2026

The challenge facing organizations today isn't a lack of information.

Many of the factors shaping business decisions are becoming harder to anticipate and quicker to evolve, from emerging technologies and changing customer expectations to regulatory and market shifts.

The result isn't necessarily more risk. It's less certainty.

Organizations are finding that waiting for complete information can be just as limiting as acting too quickly.

At Crawford, we're seeing the ability to make informed decisions amid uncertainty become a critical differentiator when conditions change.

Cost pressures across the restoration industry aren't new. For many contractors, they've become a constant. The first in...
10/08/2026

Cost pressures across the restoration industry aren't new. For many contractors, they've become a constant.

The first installment of Contractor Connection's Managed Repair Report explores the economic and operational challenges shaping today's managed repair environment, from rising costs and labor shortages to ongoing market uncertainty.

These challenges aren’t confined to contractor operations.They shape the strength and stability of the repair networks that carriers depend on to serve policyholders.

Read the report to learn what's on contractors' minds and what it could mean for the future of managed repair: https://ow.ly/B6jv50ZVUQM

10/07/2026

What you can't see can cost you.

When rising insurance costs raised questions, Crawford conducted a comprehensive claims history review that uncovered a long-standing issue impacting premiums and helped deliver nearly $180,000 in savings.

Take a look at how Crawford delivers cost relief for an undetected claim and explore more Crawford85 stories and insights. https://ow.ly/mrBe50ZVsnR

A loss is often measured by what needs to be replaced.What is less visible is everything that depends on it.Equipment, i...
10/06/2026

A loss is often measured by what needs to be replaced.

What is less visible is everything that depends on it.

Equipment, inventory, and property support daily operations, commitments, and routines.
When those assets are unavailable, the effects can extend beyond the physical loss itself, creating delays, disrupting workflows, and making recovery more difficult.

That's why recovery involves more than replacing damaged property. It's about helping organizations and individuals regain momentum and move forward with confidence.

Learn why the impact of a loss often extends beyond what was damaged: https://ow.ly/wuEU50ZUXCO

One thing we've seen time and again is that environmental risk rarely stops at compliance.What begins as an environmenta...
10/05/2026

One thing we've seen time and again is that environmental risk rarely stops at compliance.

What begins as an environmental issue can quickly affect operations, financial performance, stakeholder confidence, transactions, and long-term business planning.

As environmental risks become more complex and visible, organizations are looking beyond regulatory requirements to better understand risk, exposure, and opportunity.

It's about gaining the insight needed to make informed decisions, manage potential liabilities, and address environmental challenges with greater confidence.

Explore how organizations are moving beyond compliance to better understand environmental risk, exposure, and opportunity.
https://ow.ly/kf5O50ZUtQ1

One theme we've seen gain momentum in recent years is the growing expectation for transparency throughout the decision-m...
10/02/2026

One theme we've seen gain momentum in recent years is the growing expectation for transparency throughout the decision-making process.

A positive outcome is still important, but stakeholders are increasingly looking beyond the result itself. They want to understand how decisions were reached, how information was communicated, and whether processes were applied consistently.

Across the claims and risk landscape, organizations that provide greater visibility and clarity throughout the journey are often better positioned to build trust and confidence with stakeholders.

The outcome matters. Increasingly, so does the path taken to achieve it.

The first conclusion isn't always the final answer.In one cargo loss, a claim that appeared headed toward a denied outco...
10/01/2026

The first conclusion isn't always the final answer.
In one cargo loss, a claim that appeared headed toward a denied outcome ultimately resulted in full recovery of the insurer's payout. A deeper review of the coverage position uncovered opportunities that helped change the path forward.
The lesson extends beyond a single claim. Initial conclusions can create a sense of finality before every option has been explored. Revisiting assumptions, reassessing available information, and taking a fresh look at outcomes that appear settled can sometimes uncover opportunities that were not apparent at the outset.
Explore the full case study and see how a deeper coverage review helped uncover a path to recovery: https://ow.ly/WP1550ZTtxX

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