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The most costly claims challenges often begin long before they're visible.Organizations have more claims data than ever,...
08/27/2026

The most costly claims challenges often begin long before they're visible.
Organizations have more claims data than ever, but data doesn't improve outcomes on its own. The advantage comes from identifying risks early and acting before complexity, duration, and costs escalate.

In a study of workers' compensation claims, those receiving early insight and targeted intervention closed 17-18% faster on average, highlighting the value of combining analytics with expert decision-making.

As claims continue to evolve, earlier visibility into risk can help organizations improve outcomes for injured workers while creating greater predictability for clients.

Explore the full article, including insights from Crawford's Devon Mahaney, PharmD, on how timely intervention can help shape better claim outcomes.
https://ow.ly/S1kI50ZG4qm

The claims workforce is evolving, but the greater challenge isn't replacing headcount. It's preserving the expertise tha...
08/26/2026

The claims workforce is evolving, but the greater challenge isn't replacing headcount. It's preserving the expertise that drives effective claim outcomes.

As experienced professionals retire and technology continues to reshape the industry, organizations risk losing the judgment and technical knowledge that help navigate complex losses, support timely decisions, and build trust with clients and claimants.

In an increasingly complex claims environment, workforce capability depends on how effectively organizations transfer knowledge, develop new skills, and prepare the next generation of professionals to manage emerging risks.

The future of claims will be shaped not only by new technology, but also by how expertise is carried forward and applied to increasingly complex risks.

Want to explore more perspectives on the future of claims, emerging risks, and industry expertise? Visit Crawford's Expertise Hub to connect with our latest insights and subject matter experts. https://ow.ly/PC4050ZFHgF

Recovery helps organizations return to where they were. Resilience helps them prepare for what's next.In an environment ...
08/25/2026

Recovery helps organizations return to where they were. Resilience helps them prepare for what's next.

In an environment defined by increasing uncertainty, resilience is no longer just about responding to disruption. It's about building the capability to adapt when conditions change.

The conversation is shifting from recovery alone to readiness and adaptability. Because when disruption occurs, resilience is often built long before the event itself.

How is your organization strengthening resilience in today's evolving risk landscape?

One of the more interesting shifts we're seeing in claims is that automation isn't reducing the need for expertise. It's...
08/24/2026

One of the more interesting shifts we're seeing in claims is that automation isn't reducing the need for expertise. It's changing where expertise has the greatest impact.

As AI takes on more routine tasks such as intake, triage and data analysis, claims professionals are spending less time processing information and more time applying judgment in the moments that matter most. Technologies supporting these processes are creating new opportunities for efficiency across the claims lifecycle.

When claims involve complex property damage, liability questions, catastrophe losses or forensic accounting, experience and specialized expertise remain essential.

The conversation is becoming less about human versus AI and more about how technology and expertise work together to drive better claim outcomes.

One of the biggest challenges in contents claims isn't determining what was lost. It's creating the clarity needed to mo...
08/21/2026

One of the biggest challenges in contents claims isn't determining what was lost. It's creating the clarity needed to move recovery forward.

As insurers balance rising claim costs with growing customer expectations, accurate valuation, documentation, and replacement decisions play an increasingly important role in reducing friction and accelerating recovery. Small inefficiencies can quickly become larger delays for both insurers and policyholders.

Explore how a structured contents management approach can help improve accuracy, transparency, and recovery outcomes after a loss. https://ow.ly/xrra50ZCowK

The most expensive claims are often the ones organizations could see coming, but didn't.Many emerging risks leave clues ...
08/20/2026

The most expensive claims are often the ones organizations could see coming, but didn't.

Many emerging risks leave clues long before a major loss occurs. Those signals often exist within claims data, yet they're frequently overlooked because the focus remains on resolving today's claim rather than identifying tomorrow's exposure.

We're seeing forward-looking organizations use claims intelligence to uncover patterns, identify emerging trends and strengthen risk management efforts before losses escalate.

Claims data shouldn't just help explain the past. It should help organizations prepare for what's next.

Are you using claims data as a reporting tool, or as a source of risk intelligence?

For many organizations, the question isn't whether cargo is insured. It's whether the insured value will still reflect r...
08/19/2026

For many organizations, the question isn't whether cargo is insured. It's whether the insured value will still reflect reality when a claim occurs.

Inflation, tariffs, shifting trade routes, and evolving supply chains are making it increasingly difficult to predict the true cost of replacing goods after a loss. When risk evolves faster than the policy, even small gaps between insured and actual values can have significant implications at claim time.

Explore why reviewing insured values has become a strategic risk management decision, not just an administrative task. https://ow.ly/L73Y50ZBt9h

Join us in congratulating Baoling Wang on being named a Business Insurance 2026 Women to Watch Award Honoree.This recogn...
08/18/2026

Join us in congratulating Baoling Wang on being named a Business Insurance 2026 Women to Watch Award Honoree.

This recognition reflects Baoling's leadership, expertise and commitment to advancing our industry. Through her dedication to clients, colleagues and the profession, she has made a meaningful impact and helped drive positive change across the insurance community.

We're proud to celebrate this well-deserved achievement and look forward to the contributions she will continue to make in helping shape the future of the insurance industry.

Read more about the Women to Watch: https://ow.ly/Uqlc50ZzwIB

Social inflation is often measured by rising claim costs. But for many organizations, the greater challenge is the uncer...
08/14/2026

Social inflation is often measured by rising claim costs. But for many organizations, the greater challenge is the uncertainty it creates.

As claim severity increases and litigation environments evolve, predicting outcomes, managing exposures, and planning with confidence becomes more difficult.

Looking beyond costs reveals a broader challenge: building resilience in the face of increasing complexity.

The conversation is shifting beyond rising costs to the broader implications uncertainty can have on claims, risk, and long-term decision-making.

How is your organization adapting to growing uncertainty across the claims landscape?

The most sophisticated cargo theft schemes today don't rely on force. They rely on access, deception, and supply chain c...
08/13/2026

The most sophisticated cargo theft schemes today don't rely on force. They rely on access, deception, and supply chain complexity.

As AI-enabled fraud and digital impersonation tactics continue to evolve, organizations must rethink how they verify partners, preserve critical documentation, and respond when losses occur. Increasingly, claim outcomes depend on understanding not only where a shipment was lost, but how the compromise happened.

Explore Valorie Steinbeck's perspective on how strategic cargo theft is changing risk, investigations, and claim outcomes across today's supply chains.

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