08/25/2026
In a recent Commercial Observer article, "Experiential Retail: What Works Now and What Doesn't," Larry Getlen explores how today's most successful retail destinations are creating experiences that keep people coming back. His conclusion is one we couldn't agree with more: the best places don't simply entertain; they create meaningful connections through thoughtful programming, hospitality and authentic storytelling.
Here are a few of the biggest takeaways:
• Experiences should feel authentic, not manufactured.
• Food and beverage continue to be powerful drivers of traffic, dwell time and repeat visits.
• Programming, from live events to community gatherings, keeps destinations relevant long after opening day.
• Owners are increasingly thinking like hospitality operators, curating places where people want to spend time, not just shop.
• The strongest retail destinations tell a cohesive story through their design, tenant mix and experiences.
At BouncePath, that's where we come in. As storytellers, we help clients uncover what makes a place unique and bring that story to life.
Photo: Owned and developed by Selig Enterprises, The Works ATL is a 80+ acre mixed-use destination designed around a live, work and play experience, bringing together 306 apartments, 350,000 square feet of retail and entertainment, restaurants, a 31-vendor food hall, wellness, services and gathering spaces.
https://commercialobserver.com/2026/07/experiential-retail-2026/