Blue Rose Virtual Solutions, LLC

12/25/2020

12/10/2020

https://bluerosevirtual.bamboohr.com/jobs/view.php?id=21&source=aWQ9MTg%3DR

Blue Rose Virtual Solutions, LLC has an open position for a Remote Customer Service Professional. We’re a leader in remote job opportunities all across the USA. No matter your experience or skill level, if you’re willing to learn and are a dedicated independent contractor, we are sure to guide y...

11/30/2020

Show your power before you use it. Often, a subtle suggestion of your “power” is far more effective than the outright use of your power. As a customer service professional you may have the power to terminate a phone call. You could say to your customer: “If you don’t stop yelling, I will terminate this call.” But, believe it or not, you are far more “powerful” if you say, “I want to help you, but when you yell and cut me off, you make it difficult for me to work with you.” The latter statement demonstrates your power and your message most definitely gets across. The former statement uses up all of your ammunition and won’t usually diffuse an irate customer.

These incredibly simple tips will position you to keep your cool when customers get hot!

11/30/2020

Use positive self-talk. I’m going to sound like Dr. Phil on this one, but I’m quite serious. Instead of saying to yourself, “I don’t get paid enough to put up with this ____.” Say something more positive like “This guy really needs my help.” Thinking more positively helps you respond more positively and professionally. Negative thoughts lead to negative words, and it spirals into a very negative situation.

11/30/2020

Take a time-out. When you sense that your buttons have been pushed, take a break. You can tell the customer you need to put him on hold while you review a file, or whatever excuse sounds good at the time. The point is to get away from the customer for a few seconds so you can re-group.

11/30/2020

Wait 1-2 seconds before responding. Responding immediately to difficult or tactical customers could result in you saying something you’ll later regret. Before you respond, take a deep breath, wait at least 2 seconds, and think about the best response and the best approach.

11/30/2020

Speak more slowly. You’ll be amazed at how much more clearly you can think and how much control and confidence you experience when you consciously slow down your rate of speech. Speak slowly and methodically when your emotional triggers are launched and you’ll maintain poise during difficult conversations.

11/30/2020

Be assertive – not aggressive or passive. My definition of assertion is simple: “Say what you mean, mean what you say, and don’t be mean when you say it.” Let this rule guide your conversations with all customers and you will always be confident, cool, and in control AND you’ll always be professional

11/26/2020

11/24/2020

We are so excited to be partnered with ATS Business University. Right now we are giving away $30,000 scholarships that include all of your freshman-level courses. We have 100 scholarships to give away.

ATS Business University has all self-paced courses so you can learn on your own schedule! There are also Live classes and Daily meetings that you can attend. The founder adds new courses every month.

To qualify for the scholarship simply click the link below and get started. These will go fast so don't wait or you will miss out!

https://bit.ly/RegATSBU

11/10/2020

We are so excited to announce we have partnered with ATS Business University so we can offer all of our followers all the freshman level courses completely free! We want to help you with your businesses! ATS Business University has all the courses you need to start, build, and succeed with your business. Plus a millionaire mentor Antonio Smith. The courses are self paced so you can learn on your schedule! You also get access to daily meetings and live classes taught by Antonio T Smith Jr himself and his other millionaire friends.Best of all the freshman level courses are completely free. That's right never pay anything ever for the freshman level courses. Just click the link to get started today! https://suite.theatsjr.com/referralsys/referral/rzqrrxqusg

09/23/2020

Blue Rose Virtual Solutions has 10 agent positions available. We have both Full time and Part-time available. Please go to www.bluerosevs.com and click apply now!

Primary Job Function

• Provides timely and accurate information to incoming customer order status and product knowledge requests.
• Processes customer orders/changes/returns according to established department policies and procedures.
• Provides timely feedback to the company regarding service failures or customer concerns.

Requirements
• Customer/Client Focus.
• Problem Solving/Analysis.
• Time Management.
• Communication Proficiency.
• Teamwork Orientation.
• Technical Capacity.
· A minimum of 6 months of customer service experience, preferred but not required
· Proficiency with Windows 10
· Must be able to pass a criminal background investigation and a drug screen, (when applicable)
· High school diploma or GED
· Excellent communication and listening skills