FairyLance Virtual Assistant

FairyLance Virtual Assistant The fairy that helps small business owners elevate their businesses by providing Email & Calendar Management, Customer Support, and Admin Support.

Excellent customer service will INCREASE sales and DECREASE negative experiences. ⠀⠀⠀⠀⠀⠀⠀⠀⠀Even if your online store ha...
09/29/2022

Excellent customer service will INCREASE sales and DECREASE negative experiences.
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Even if your online store has been doing great in sales, there is always room to improve and maintain relationships with your customers.

Use these 4 Tips to Improve Your Customer Experience
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TIP #1: Clearly Outline your Policies
Ensure your Policies such as the Return Policy or FAQs clearly explains your procedure, customer expectations, and timeframe. This will limit the number of times your customer seeks assistance.
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TIP #2: Enable/Add Chat to your Website
If you don't have your chats enabled on Shopify or Wix, DO IT NOW! Most e-commerce platforms have built-in chats, which your customer can use 24/7 to get a question answered in real-time by you or an employee. BONUS: Of course, you can't be by your chat every second of every day. No worries, you can automate FAQs into the chat, so even at 4 am your customer's questions can be answered.
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TIP #3: Personalize your Emails
Don't just brand your business via social media. Ensure your brand translates through ALL communication channels. So when you send an email to your customers they immediately know who it is from.
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TIP #4: Automate Inventory
Ensuring that your inventory is automated correctly, will provide your customer with the most accurate and updated information regarding your products.
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Follow for more Tips
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When my clients are thriving I am thriving! 😊If the approaching Holiday Season is giving you more anxiety than excitemen...
09/27/2022

When my clients are thriving I am thriving! 😊

If the approaching Holiday Season is giving you more anxiety than excitement as a business owner. It might be time for you to hire an Assistant!

A virtual assistant can handle your business’s bookkeeping, customer support, and MORE!

So that you can focus on what’s most important whether it’s fulfilling customer orders or spending more quality with the family this Holiday Season. 💕

Learn how FairyLance VA can assist you with getting back WHY you started your business. Schedule a discovery call from the link in the bio

Providing great customer service can step you apart from your competitors! ⠀⠀⠀⠀⠀⠀⠀⠀⠀How you handle customer complaints c...
09/22/2022

Providing great customer service can step you apart from your competitors!
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How you handle customer complaints can break whether or not that customer returns to shop with you.
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Use these 4 Steps to take your customer from average to going Above and Beyond
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🌟 #1 Practice Active Listening: Focus on what the customer is saying. After the customer has expressed their concerns ask clarifying questions to better understand their concerns and how you can resolve the issue
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🌟 #2 Empathize with Your Customer: Always ask yourself “How would I feel if I was the customer?”. Customers will be more receptive if they FEEL heard.
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🌟 #3 Use Positive Language: Using words like “ Certainly…“ “Great question…” or “Absolutely…” can take the stress out of the situation.
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🌟 #4 Communicate Clearing: At the end of it all the customer simply wants to know how the situation will be resolved. So, stick to how you will be resolving the issue for the customer and not so much the details.
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Good customer service can make or break your business!⠀⠀⠀⠀⠀⠀⠀⠀⠀If your shine at customer service, did you know you can m...
08/25/2022

Good customer service can make or break your business!
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If your shine at customer service, did you know you can make MORE SALES and limit negative experiences?
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The Key 🔑 is to limit the number of times you interact with customers. It sounds weird at first I know, but look at it like this if you spend more time on a customer then the less time you spend on the next customer and the cycle will continue
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✨Clearly Outline Your Policy: This will ensure your customer can find information on topics such as Returns & Exchanges easily.
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REMEMBER: To put yourself in the customer's shoes. We all hate having to send an email to a company asking questions and they never get back to us.
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✨Add Chat to Your Website: Customers generally prefer using a chat to email so their questions get answered RIGHT AWAY. Many e-commerce software companies like Shopify and Wix already have this option included on their platforms.
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✨Personalize Your Emails: With the world going more and more digital it’s vital for companies to still add a personal touch when it comes to e-mail marketing to cultivate a relationship with their customers.
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✨Automate Inventory: To prevent order cancellation due to items being out of stock. As an online store, this can be even more of a bother than answering questions. Again, sites like Shopify and Wix now make it simpler than ever for business owners to manage their inventory levels.
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Hit the Follow Button for more Inventory and Customer Service Tips. Save this for later and share it with another online store owner.
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If you have been searching for a solution to one of these problems, then it is time to hire a Virtual Assistant! ⠀⠀⠀⠀⠀⠀⠀...
08/23/2022

If you have been searching for a solution to one of these problems, then it is time to hire a Virtual Assistant!
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Schedule your FREE Discovery Call to learn how FairyLance VA can help you achieve your business goals!
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Stop wasting your time on unwanted and overwhelming tasks! ⠀⠀⠀⠀⠀⠀⠀⠀⠀Let FairyLance VA manage them for you so you can get...
08/19/2022

Stop wasting your time on unwanted and overwhelming tasks!
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Let FairyLance VA manage them for you so you can get back your time and peace of mind. 🧠
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Do you desire to...
✨Have more days off
✨Have more work/life balance
✨Engage with your followers more
✨Have the backend of your business organized
✨Attend more networking events
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Schedule a Discovery Call to learn how FairyLance VA can help you achieve your goals! Link in Bio
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I am thrilled to announce what I've been crafting! Now Open for servicing…FairyLance VA🧚 I created FairyLance VA to help...
08/17/2022

I am thrilled to announce what I've been crafting! Now Open for servicing…FairyLance VA🧚

I created FairyLance VA to help online store owners REGAIN their time and freedom!

So they can focus on doing what they love doing most, scaling the business📈, showing up more on social media, or spending time with the family.

Schedule a consultation where we will discuss your goals and how I can help you achieve them by clicking the link in my bio.

Address

Atlanta, GA

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+14049135643

Website

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