Swoz Consulting

Swoz Consulting We help leaders build lengendary brands.

Happy Birthday, Jonathan!
06/09/2025

Happy Birthday, Jonathan!

05/29/2025

🚀 AI isn’t the future of customer experience—it’s the present.

Sure, you could use AI to make a talking action figure of yourself (and hey, we’re not judging 😄). But while some are playing with prompts, smart companies are unlocking millions of dollars stuck in warehouses.

In this podcast episode, we share 5 operational areas where AI isn’t just impressive—it’s profitable!

💡 This isn’t about prompt engineering—it’s about engineering advantage.

Your competitors are already using AI to create Raving Fans. Will you catch up—or lead the charge?

🎧 Listen to the episode today! 🎧 Link in the comments!

What if your customers aren't just satisfied — they are Raving Fans who cannot stop talking about you?We’re giving away ...
05/13/2025

What if your customers aren't just satisfied — they are Raving Fans who cannot stop talking about you?

We’re giving away our Raving Fans Estimator to show you the true revenue potential when you focus on creating Raving Fans, not just transactions. 🚀

✅ Sign up for our bi-weekly newsletter
✅ Get the free Estimator + new downloads every two weeks

Ready to find out what’s possible?
👉 https://bit.ly/3RWc2ei

05/02/2025

🚀 What truly separates exceptional organizations from the rest?

In our latest episode, Scott and Caitlin sit down with Jonathan Reynolds, founder of Titus Talent, to uncover the answer.

Jonathan shares why traditional recruiting often falls short — and how a counterintuitive, people-first approach makes all the difference.

You'll learn:
✅ Why A-players crave roles that stretch and challenge them
✅ Why defining excellence beats crafting the perfect job description
✅ The one interview question that cuts through the noise and reveals a candidate's true fit

Packed with engaging stories and tactical insights, this conversation is both fun and eye-opening. 🎙️

If you're serious about building a legendary brand, it all starts here! Link in the comments! 🎧

04/15/2025

People think that the customer experience strategy only works for cool consumer brands, like restaurants.

We've used the Customer Experience Engine model to help all of the following turn customers into Raving Fans:

✅ Thrift store.
✅ Credit Union
✅ Healthcare Company
✅ Software Startup

It’s not industry specific. It’s a system that works.

Let’s chat about how to make an engine that will work for you.

Join Swoz Consulting for an exclusive webinar, Human Connection: The Competitive Edge in an AI-Driven World, featuring o...
04/11/2025

Join Swoz Consulting for an exclusive webinar, Human Connection: The Competitive Edge in an AI-Driven World, featuring our special guest, Jonathan Reynolds, with Titus Talent Strategies.

In today’s rapidly evolving workplace, technology and AI are reshaping how teams engage and perform—but the true differentiator remains human connection.

Join our upcoming webinar on 4/15 at 1:30 pm EST. Register Here: http://bit.ly/4lnxpCR

The secret isn’t just great products or a strong brand—it’s a system.We've had the privilege of working behind the scene...
04/10/2025

The secret isn’t just great products or a strong brand—it’s a system.

We've had the privilege of working behind the scenes on strategic projects that turned ordinary transactions into extraordinary customer experiences. Over time, we developed a Customer Experience Engine that any business can use to build a predictable, repeatable system for creating raving fans.

The key elements?
✅ Customer Insight
✅ Operational Excellence
✅ Personalized Service
✅ Memorable Moments
✅ A Healthy Leadership Team

When these systems work together, the results are undeniable: higher loyalty, better word-of-mouth, and increased revenue.

Are you designing your customer experience—or just hoping for the best? Let’s discuss how you can build a Customer Experience Engine that works for your business.

04/09/2025

In nearly every company assessment we conduct, we uncover at least one insight that catches the leadership team off guard—something about internal communication, culture, or operations that everyone assumed was “fine”… until it wasn’t.

Here are a few questions to consider:
✔️ How are you capturing the unfiltered voices of your team?
✔️ Are you uncovering what’s frustrating them, not just what’s working?
✔️ Who’s spotting the patterns you might overlook from the inside?

Remember: your team is excellent at showing you where the cracks are forming—but it’s your job to recognize the deeper shifts and lead the way forward.

What surprising internal insight has helped shape your strategy?

04/01/2025

Ever had a moment that changed the way you see your business?

For Scott, it was hearing Ken Blanchard speak about Raving Fans in 2003. That moment set him on a journey—from leading at Chick-fil-A to helping businesses of all kinds build Customer Experience Engines that create loyal, enthusiastic customers.

We've seen this approach work across industries, and the results speak for themselves.

Want to build your own? Let’s talk. Link in comments!

03/26/2025

🚗 Would you drive a car without ever checking under the hood?

Just like a high-performance engine needs regular maintenance, your business needs a comprehensive assessment to ensure every component is firing on all cylinders. Are YOU making sure all your business "parts" are working together seamlessly?

A full business assessment can reveal:
➡️ Hidden inefficiencies draining your revenue
➡️ Untapped potential in your operations
➡️ Potential roadblocks before they become major breakdowns

Don't let your business stall out. Schedule a thorough business assessment today and tune up your company's performance! Link in the comments!

Happy Belated Birthday, Molly! We hope yesterday was a great day! 🎂
03/24/2025

Happy Belated Birthday, Molly! We hope yesterday was a great day! 🎂

03/24/2025

Last week was a rare occurrence for Scott—he got to stay home and just work.

No airports 🛬
No hotels 🏨
Just focused time to get things done ✅

It’s easy to get caught up in the constant movement of business—traveling, meetings, events—but how often do we actually carve out time to pause the motion and focus?

Do you have down weeks like this built into your schedule? A time when you can step away from the travel grind and just work? If so, how do you make it happen? If not, what’s stopping you?

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